eFax (www.efax.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
H
Howard Horne · 1 review · Experienced 2026-05-26 ·
★★★★★
Perhaps the best customer service that…
Perhaps the best customer service that I have ever, in over 7 decades of living, experienced. This woman just doesn't stop helping until the multiple mistakes that I made were corrected and the chances for me to mess up in the future have been minimized.
Reply from eFax2026-05-27
Thank you so much for your excellent feedback, Howard. We are very happy to hear that our support provided you with excellent assistance and we appreciate you for your time in sharing your experience with us. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
K
Kristen Fleetham · 1 review · Experienced 2026-05-20 ·
★★★★★
Impossible to cancel!
The service was impossible to cancel without calling or talking to someone. I was charged more than once because I was unable to get in touch with someone to cancel. When I did, they tried to push me to continue service offering me discounts. They have a no refund policy, although I had been trying to email and use the chat link that doesn't work on their cancel link, I was still charged another month. There are many other options out there. I wouldn't use this service again.
Reply from eFax2026-05-24
Hello Kristen,
This is not the experience we want you to have. If you have not yet contacted our Phone Support team at 1-800-878-7151 or reached out through our Online Chat Support, or if you are unable to speak with one of our support representatives, please feel free to email us at [email protected] with your account details. We will be happy to further assist you and help resolve any issues you are experiencing.
Sincerely,
eFax Support Team. ^MQ
Can't cancel, no refund for not using their product.
So I went online to try to sign up for eFax over the internet and his company came up first as a sponsor. Should have been a red flag. I signed up but didn't use their product realizing just didn't seem Legit To Me so I went to the cancellation button and it wouldn't let me cancel. After several times of trying to get a hold of them and using their callback feature which they don't call back I try to get my money refunded. They said they don't refund the money even though you've never used their product. If I could give a negative I would.
Reply from eFax2026-05-18
Hello Renny,
This is not the experience that we wish you to have. If you have not reached out to our Phone support at 1-800-878-7151 or via our Online Chat support, please feel free to message us at [email protected] with your account details and we would be happy to assist you in regards to your account.
Sincerely,
eFax Support Team. ^RA
C
Carlos Davalos · 1 review · Experienced 2026-05-13 ·
★★★★★
Very helpful
Reply from eFax2026-05-18
Thank you so much for your wonderful feedback, Carlos. We are very happy to hear that our service was helpful for your business. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Update: The company has finally reached out to me. After multiple back-and-forth discussions, they finally forwarded my refund request to their finance department. However, they also dropped a caveat, stating: "As there is already a public negative review in place, it may not be favorable for your courtesy request."
To me, this feels like an unethical attempt to pressure me into removing my review, which violates the spirit (and often the Terms of Service) of most review platforms. I will not be bribed or threatened into silence. Once my refund is fully processed, I will update my review to accurately reflect my entire experience—not because of their coercion, but because consumers deserve the full truth.
Terrible customer service. They charged my account for one month when I cancelled the service it during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it.
Its a bait and switch scam service.
Customer service is rude and unhelpful.
Reply from eFax2026-05-13
Hello Majid,
This is not the experience that we wish you to have. If you have not reached out to our Phone support at 1-800-878-7151 or via our Online Chat support, please feel free to message us at [email protected] and We would be happy to assist you in troubleshooting and reviewing your account.
Sincerely,
eFax Support Team. ^RA
M
Melinda · 1 review · Experienced 2026-05-01 ·
★★★★★
Megha was very helpful
Megha was very helpful, friendly and adept. She showed be how to send a fax from my e-mail.
Reply from eFax2026-05-11
Thank you so much for your wonderful feedback, Melinda. We are very happy to hear that Megha was able to assist you with our service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
R
Rex · 1 review · Experienced 2026-04-29 ·
★★★★★
Minh was very helpful
Minh was very helpful. My account had been closed and he reactivated it and took my annual payment. It took quite an while and he was very patient. Great employee!
Reply from eFax2026-05-11
Thank you so much for your excellent feedback, Rex. We are happy to hear that Minh provided you with excellent support and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Sincerely,
eFax Support Team. ^RA
G
Grace · 1 review · Experienced 2026-04-30 ·
★★★★★
Ella was my customer service rep
Ella was my customer service rep, and she was very helpful and informative.
Reply from eFax2026-05-11
Thank you so much for your wonderful feedback, Grace. We are very glad to hear that Ella provided you with excellent assistance regarding our service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you.
eFax Support Team ^RA
C
Catherine · 4 reviews · Experienced 2026-04-28 ·
★★★★★
The customer service representative
The customer service representative, did a great job to resolve my issue. She identified the issue & immediately resolved the problem. Kudos to CSR!
Reply from eFax2026-05-11
Thank you so much for your wonderful feedback, Catherine. We are very happy to hear that your issue was promptly resolved by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team. ^RA
Excellent customer service, the agent advised me of new plans according to my budget. That was awesome !
Reply from eFax2026-04-26
Thank you so much for your wonderful feedback, Yamile. We are very glad to hear that Iraia provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you.
eFax Support Team ^MQ
R
Renee · 2 reviews · Experienced 2026-04-22 ·
★★★★★
Customer service Elizabeth
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by doing what you all taught her to do for the customer. I am very pleased, thank you so much.
Reply from eFax2026-04-23
Thank you so much for your wonderful feedback, Renee. We are very glad to hear that Elizabeth provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you.
eFax Support Team ^MQ
Excellent communication. My request was handled promptly, friendly and professionally.
Reply from eFax2026-04-15
Hello Ken Bro,
Thank you so much for your wonderful feedback. We are very happy to hear that your request was handled promptly, friendly and professionally by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks you.
eFax Support Team ^MQ
R
Ross Cranwell · 4 reviews · Experienced 2026-04-10 ·
★★★★★
Absolutely horrendous service
Absolutely horrendous service. Their game is clearly to get you to sign up and then keep incurring costs.
Reply from eFax2026-04-15
Hello Ross,
This is not the experience that we wish you to have. If you have not reached out to our Phone support at 1-800-878-7151 or via our Online Chat support, please feel free to message us at [email protected] and We would be happy to assist you and resolve any issues you may be experiencing.
Sincerely,
eFax Support Team. ^MQ
K
K Peters · 1 review · Experienced 2026-04-02 ·
★★★★★
I am new to eFax
I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which worked better on my computer than their newer upgraded system. I really appreciated Minh's professionalism and help. I will continue using eFax going forward. I would recommend anyone facing problems to call Tech support. They deliver.
Reply from eFax2026-04-03
Thank you so much for your feedback, K Peters. We are happy to hear that Minh was able to assist you with your technical issue and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Sincerely,
eFax Support Team. ^RA
J
James Bassie · 1 review · Experienced 2026-04-01 ·
★★★★★
Efax has been an easy way of receiving…
Efax has been an easy way of receiving and sending documents across the world.
Reply from eFax2026-04-02
Hello James,
Thank you for the wonderful 5-star review!
We’re delighted to hear that eFax has made it easy for you to send and receive documents around the world. Your feedback means a lot to us, and we’re glad to know the service is working well for your needs.
If you ever need any assistance, please don’t hesitate to reach out to us at [email protected]. Our team will be happy to help.
Thanks again!
eFax Support Team. ^MQ
D
Dave Varga · 3 reviews · Experienced 2026-03-26 ·
★★★★★
Had a quick resolution to my problem…
Had a quick resolution to my problem thanks to talking to gal in customer service. Friendly and helpful!
Reply from eFax2026-03-31
Thank you so much for your wonderful feedback, Dave. We are very happy to hear that your issue was promptly resolved by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team. ^RA
R
Rachel · 1 review · Experienced 2026-03-23 ·
★★★★★
Scam
Paid for eFax but never received a temporary password, so I couldn’t log in. The customer service AI wasn’t helpful and didn’t resolve the issue. I can't even cancel it right now because i don't have the log in credentials. Frustrating and feels like a scam.
Reply from eFax2026-03-24
Hello Rachel, this is not the experience that we wish you to have. If you have not reached out to our Phone support at 8008787151 or via our Online Chat support, please feel free to message us at [email protected] and we would be happy to assist!
Sincerely,
eFax Support Team. ^RA
K
Ken Monk · 2 reviews · Experienced 2026-03-18 ·
★★★★★
Set up issue
Friendly and Knowledgeable
Reply from eFax2026-03-20
Thank you so much for your wonderful feedback, Ken. We are very happy to hear that your set up issue has been resolved! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you.
eFax Support Team. ^RA
Minh Nguyen great help and understanding my situation
Reply from eFax2026-03-10
Thank you so much for your wonderful feedback, Boris. We are very happy to hear that Minh provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
A
ALAN COIT · 2 reviews · Experienced 2026-03-04 ·
★★★★★
Elizabeth V was very nice and helpful…
Elizabeth V was very nice and helpful to solve my problem.
Reply from eFax2026-03-04
Thank you so much for your wonderful feedback, Alan Coit. We are very happy to hear that Elizabeth was very helpful and was able to resolve your issue. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you.
eFax Support Team. ^MQ
