We devoted to producing, introducing and improving the professional medical health care items,while providing them with low-price and high-quality to our customers. Our products includes: Oxygen concentrator, nebulizer, air purifiers, air humidifiers, Ozone generator,dental products, and all other products about home and health. Review Elehealthy here and let more people know Elehealthy.
They do not stand by thier product. Even when it's not working as shipped!
The DD-1A is garbage. I do not get constant flow. It pulses. Even when set on 6L, it only puts out less than 2L actually. They refuse to exchange it. The phone number for 'service' is bogus. You can only converse with them thru email and it takes a couple of days for an answer. I will never buy from these rip offs again.
I got a Kim 8 slimming system today in the mail and once I turned it on none of the heads want to work. I would like help or a refund.
Elehealthy 回复2022-06-24
Sorry that our product didn't meet your expectation. For any quality problem caused by non-human factors, we provide technical support or replacement. You can contact us through the official email address provided on the store page for this service.
I was very apprehensive buying stuff from this website but after ordering a pretty expensive slimming machine and getting it so quick I was very happy. I ordered a led facial machine and also a great product. They also responded to everyone of my emails in a timely manner.
They sent the wrong product and would only offer a $100 refund and would not exchange for the correct product. Do not buy from them go somewhere else to buy your products.
Elehealthy 回复2022-06-24
If you received a wrong product from us. By providing the pictures of package content and shipping label, you can get either replacement or full refund from us. You can contact us through the official email address provided on the store page for this service.
A month passed and my product did not arrive, I asked for my money back, another month has passed and they never returned my money. It's a scam, just play with people's money and time, they should be ashamed of it.
It's a scam, they steal your money and they don't care if they sell a health item, my grandmother died and her oxygen concentrator never arrived
Elehealthy 回复2022-06-24
For all lost package during the shipment, we guarantee our customer for full refund. According to the system record, your refund has been processed after confirming with post office.
BUYER BEWARE!! This company does not adhere to their own warranty and guarantees. If items are DOA then they will not replace as promised, and they will not refund. They ship from inside US, but require items be returned to China costing hundreds of dollars. They offer "exchange" but items offered will not match what you purchased and are often lower in value. Products are cheaply made and will not last. BUYER BEWARE!!
Elehealthy 回复2022-06-24
If products customers received are damaged, defective or wrong within 7 days after delivery, please contact us with photos or videos showing working status of the products. We will provide technical support or replacement.
after searching all over the internet for the right part (a muffler for a Dedakj), I got to Elehealthy. They asked for a pic, I sent one, they said "order this part, please"
It came within their estimated time..(not bad for coming all the way from Senzchen(?). Fits fine works right. Thanks Shirley and elehealthy
Customer Satisfaction means Nothing to this Company
I received a damaged coffee roaster on Oct. 30th (product box sent in an unpadded plastic bag) and immediately contacted Elehealthy. As per their "WARRANTY and RETURN GUARENTEE", I should have received a full refund and return shipping label. After multiple emails back and forth, and a pending dispute filed with the PayPal Resolution Center, I have yet to receive any amount of a refund. Please save yourself the hassle/$$$ and DO NOT DEAL WITH THESE PEOPLE. They have offered partial refunds to keep the broken appliance. They have also offered to send me a new appliance for "free" but that's not true. Free would mean to refund my account of $89.99 and I know they have no intention of doing that! They know what to say to make it seem as if they care about you as a customer. Just look at their responses to the other dissatisfied customer reviews left on this site. DO NOT BE FOOLED. Their only concern is keeping your money.
Elehealthy 回复2022-06-24
If products customers received are damaged, defective or wrong within 7 days after delivery, please contact us with photos or videos showing working status of the products. We will provide technical support or replacement.
I purchased an oxygen concentrator DDT-1A. Within the first 3 hours it stopped working properly. As per warranty request I forwarded a video within 4 hours of opening the box the new machine was in.
There was a response but it was
For me to take the brand new machine (with a warning label on it to not disassemble except by a professional mechanic) apart. They offered to send me the part. I explained I needed a new machine ASAP as my daughter uses the concentrator daily. After 7 corresponding emails it ended with the same request offer to send me a part so i can fix the machine myself.
This is unacceptable and now I have to "fight" to get a full refund as i requested a refund prior but was only offered a part. I am very dissatisfied.
Elehealthy 回复2022-06-24
If products customers received are damaged, defective or wrong within 7 days after delivery, please contact us with photos or videos showing working status of the products. We will provide technical support or replacement.
I bought an oxygen concentrator from ehealthy. The unit arrived in excellent shape, was easy to set up and works well. Ehealthy has been great to work with (so far).
I already have an "industry leader" upstairs so, I am familiar with the set up and operation of this type of unit. The Dedakj concentrator has several features that the other one does not and costs about a third as much. Time will tell if this unit will provide similar service.
I am rating Elehealthy very high based on my experience with their sterilizer unit. Initially the unit did not operate, but they stuck with me with timely response to my problems and offering solutions. Finally they sent me a new unit when I could not get the unit to operate. The new unit works fine. The customer response, and support, was superior, and in my view, deserves the above 5 star rating. RPS
There was an issue with shipping. However they worked with me, and issued a refund. They were excellent about answering emails and addressing my concerns. I would not have a problem recommending them.
This is a legit place. I'm an owner of rehab and revive physical therapy in Tustin and Irvine. We needed the equipment to provide a safe environment for my staff and clients to disinfect and have great air quality. Shirley was helpful with us and expediting the shipment. Thank you
You don't identify what I got from you so can assume maybe the nutriceuticals that recently arrived. Delivery was quick and arrived in pristine condition.
My son is coughing very bad. The doctor give him the cough medication but he still has phlegm in his throat.this product help him relieve. It contain 2 mask. It worth the price.
Product was defective. Worked one week then stopped. Contacted Pay Pal, Ebay, and resolution center. No one helped. Tried to contact seller unable to make connection. Only wanted a replacement. Unable to get any cooperation
Elehealthy 回复2019-11-11
Dear Customer, we contacted you immediately after receiving your feedback, but we did not receive your reply all the time.As a honest seller, we are not willing to let our dear valued customer suffer any losses. So, could you kindly send us the picture or video to show that issue and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem,pls contact us customer service([email protected]).