Eternate

Hi Amy, Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the communication and delivery process. Unfortunately, we have been unable to identify your order based on the information available in your review. If you contact us at [email protected], we would be happy to look into your case and assist with any outstanding concerns. We would also like to mention that order confirmations, shipping updates, and tracking information are automatically sent to the email address provided with the order. However, we understand that issues can occasionally occur, and we would be glad to investigate further if you reach out to us. We appreciate your feedback and hope to have the opportunity to assist you. Kind regards, Eternate Team

Hi Florian, Thank you for taking the time to share your feedback. We’re sorry to hear that the bracelet did not meet your expectations. We are especially sorry that you found the photos misleading. We make every effort to present our products as accurately and clearly as possible, and we also provide detailed measurements and product specifications in our listings to help customers understand the size and appearance of each piece before purchasing. That said, we understand that expectations can sometimes differ from how a product is perceived in person, particularly with delicate jewelry designs. We would very much appreciate the opportunity to discuss your experience and see how we can help. Please feel free to contact us at [email protected], and our team will be happy to assist you. Kind regards, Eternate Team