FairySeason

Dear Customer, Thank you for sharing your honest feedback. We are truly sorry to hear our return process felt complicated and frustrating for you—that is absolutely not the simple, stress-free experience we aim to provide, and we take full responsibility. We see you have two orders with us (#FRS1853 and #FRS1943), and we are already reviewing and simplifying our return process based on your input to make it clearer and easier for all customers moving forward. We’ve just sent you a direct email with clear, step-by-step help to resolve your orders quickly. Please check your inbox (and spam folder, just in case) for our message, and we’ll guide you through every step with no complicated hoops to jump through. Thank you for your patience and for bringing this to our attention. We hope we can earn back your trust. Best regards, The Fairyseason Team

Hi Carol, Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment this has caused you. It’s never our intention to leave a customer unhappy with their order, and we take this very seriously. We’ve carefully reviewed your order #FRS1816, and we see the size selected at checkout was Small. We also want to clarify that this style does not offer a 2XL size—our largest size available is XL. We believe there may have been a mix-up during the ordering process, and we apologize for any confusion on our end that may have contributed to this. We’ve just sent you a direct email to resolve this quickly. Please check your inbox (and spam folder, just in case) for our message, and we’ll work with you one-on-one to find the best solution, whether that’s an exchange for our largest available size (XL) or return & refund. Thank you for your patience and for bringing this to our attention. We hope we can resolve this to your satisfaction and earn back your trust. Best regards, The Fairyseason Team

Hi Kevin, We are truly sorry to hear about the frustration you’ve experienced with your exchange request, and we deeply apologize for the miscommunication that has left you feeling ignored. Your feedback matters greatly to us, and we take full responsibility for this negative experience. We received your request to exchange both items on April 28th and replied the same day with our available options. Unfortunately, the largest size we currently have in stock for this specific style is XL, so we are unable to fulfill the request for an XXXL size at this time. We have since reached out to you directly via email to resolve this immediately, including providing your dedicated return label. Please check your inbox for our latest message, and we’ll help you choose the best option (exchange for XL or full refund) right away. Thank you for your patience, and we hope to have the chance to make this right for you and restore your trust in our brand. If you have any further questions, please feel free to contact us at [email protected]. Best regards, The Fairyseason Team

Hi Michael, Thank you for sharing your feedback. We are truly sorry for the frustration this has caused. We completely understand how upsetting it is to wait weeks for your order, and we take full responsibility for falling short of the standard you deserve. After reviewing order #FRS1747, we found that a combination of a temporary stock shortage and a shipping mishap (the package was damaged in transit and returned) led to this unacceptable delay. Unfortunately, our team failed to resend it promptly, which was entirely our oversight. We have now expedited your order and the missing item has been shipped. Here are your tracking details: Tracking Number: TBA330828173592 Tracking Link: https://www.swiship.com/track?loc=en-US&id=TBA330828173592 Estimated Delivery Date: May 8, 2026 You will receive a separate confirmation email with this tracking information shortly. We are currently improving our internal processes to ensure this doesn’t happen again. If you have any further questions, please contact us directly at [email protected]. Best regards, The Fairyseason Team

Hi Dennis, Thank you so much for your 4-star review and for the kind words about our product quality! We truly appreciate you taking the time to share your feedback with us. We’re sorry to hear that your delivery took longer than our advertised 2–5 days, and we understand your frustration with the 10-day wait. This is not the standard we aim for, and we’re working closely with our shipping partners to improve delivery times and reliability. We’re thrilled to hear you’re happy with the product quality, and we hope this won’t deter you from shopping with us again soon. If you have any questions, feel free to reach out to us at [email protected] anytime. Thank you again for your support! Best regards, The Fairyseason Team