FairySeason

Hi, Jennifer Legars, We apologize for the inconvenience. After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products. We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.fairyseason.com/user /help/list/id/8. In addition, it is necessary for us to explain clearly to you that the email you received is an email we sent to all customers who have placed an order. If buyers have received the questionnaire sent by Facebook-the questionnaire is randomly distributed, and participating in the event will have opportunity for a full refund. Buyers decide whether to participate in this activity on a voluntary basis. In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email. If you have other questions, please reply directly to our customer service: [email protected]. Yours sincerely!

Hi, Debra Harris, It's an honor to serve you. We deeply understand your feeling of receiving an inappropriate item, and we apologize for any inconvenience caused because the small/large size of the item is not suitable for you. Our size chart is standard. It is a size chart that complies with public size standards and has been tested and adjusted many times based on our years of production experience and real feedback from customers. After verification, we have communicated with you via email and refunded part of the negotiated order amount before this. We understand your feelings very well, but if you are not satisfied with the part of the refund you received, we hope you can contact us directly Contact, we will provide you with a satisfactory solution. In addition, after verification, we have refunded 50% of the negotiated refund for you. If you are not satisfied with part of the refund, we hope to contact you further to provide you with a more suitable solution. At present, we have sent you an email again for further verification, please pay attention to check it. If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return , please read our return policy: https://www.fairyseason.com/returnsandexchanges.htm. Any further issues, please respond to our customer service :servicefairyseason.com directly. Best regards!