FairySeason

Dear John, Thank you so much for your feedback and for giving us 4 stars! We’re thrilled to hear that you were happy with our fast shipping. At the same time, we truly appreciate your honest thoughts regarding our return process. We offer QR-code drop-offs (no box or label needed) at nationwide locations including The UPS Store, Kohl's, Staples, and Whole Foods, but we are continuously working to make the experience even smoother and easier. If you currently need any assistance with a return or have further suggestions for us, please feel free to reach out directly at [email protected]. We are always here to help! Warm regards, The Fairyseason Team

Dear Carol, Thank you for bringing this to our attention, and we are truly sorry to hear that you haven't received your package! Your order was fulfilled and delivered by Amazon Logistics (Tracking ID: TBA333084487393). According to their delivery system, the package was marked as delivered on July 25th, complete with a photo confirmation of the doorstep drop-off. We have already sent you an email with this delivery photo to help you verify the location. Please check your inbox! If the parcel is indeed missing, please reply to our email and we will work with you directly to ensure a proper solution as quickly as possible. Warm regards, The Fairyseason Team

Dear Kelly, Thank you so much for updating your review and for your wonderfully kind words! We are so thrilled to hear that you love your crocheted dress and that we could help resolve the email issue quickly. Your patience and sweetness throughout the process meant the world to our team! We’re so excited for you to receive your new size soon. Please don't hesitate to reach out if you ever need anything else. Warm regards, The Fairyseason Team

Hi Denise, We are truly sorry our exchange process caused you so much confusion and frustration, and we sincerely apologize for the unpleasant shopping experience you’ve had. Let’s recap the two options we shared with you back in March to avoid misunderstanding: 1. Keep your original cover-up and get an exclusive discount code to reorder the correct size. 2. Complete a formal exchange: We would send full return instructions, with return shipping costs applicable per our official policy. You opted for the discount solution, and we sent you the code right away. After you placed the new order, we noticed you accidentally picked XL instead of Large. We emailed you immediately to confirm and revised your order to Large before shipment, and we were glad the size fit you well after delivery. We’d like to fully clarify our return shipping policy for all customers to clear up confusion: All returns only go to our US warehouse, you never need to ship items to China. We have two return options: 1. Use our prepaid return labels at UPS Store, Kohl’s, Whole Foods and other designated locations: A flat $5 shipping fee will be charged per item (minor fluctuations may occur based on location and package weight). 2. Self-arrange shipping: You send the goods to our US return address at your own cost, no extra label fees from us. We always aim to offer convenient, flexible solutions for every customer, and we deeply regret we failed to deliver a smooth, hassle-free experience for you this time. If you’d like us to further assist or make this right for you, please feel free to reply to our support email directly. We are always here to help! Warm regards, The Fairyseason Team

Hi Margarita, We are truly sorry for the weeks-long delayed support response that made you feel ignored and frustrated. This slow reply experience is completely our fault, and we sincerely apologize for ruining your shopping mood ahead of your summer vacation. After checking your full message history for order #FRS2372, we only received the specific details of your issue in your latest email: our system error sent you the wrong color cover-up, and the garment also runs small on the torso. You wanted to exchange it for Mint Size M. This color shipping mistake is fully our responsibility, so we will cover all return shipping costs for you with no extra fees. We have sent complete, detailed free exchange plans to your email for you to choose your preferred resolution method. Thank you for your patience and honest feedback. Please check your inbox for our full resolution plan, and we will prioritize your exchange order to send you the correct item as soon as possible. We hope to have a chance to make this right for you. Warm regards, The Fairyseason Team

Dear Customer, Thank you so much for taking the time to share your honest feedback with us, and we’re truly sorry to hear the Large size fit smaller than you expected, matching your note that it felt more like a medium-small fit — this was definitely not the comfortable fit we aim to deliver! This specific crochet dress is labeled as a slim fit with only slight stretch. We’ve already added a prominent sizing reminder graphic on our product page size chart section that advises customers to size up if you want a looser relaxed fit, alongside our height & weight size reference table for precise sizing guidance. We are looking into making this sizing note even more eye-catching for future shoppers to avoid similar sizing disappointments. Our customer support team has emailed you directly to offer return and exchange solutions for your order #FRS2307. If you haven’t received our message, please feel free to reach us at [email protected] with your order number, and we will promptly help you arrange a refund or size swap. We really appreciate your valuable comment that helps us optimize our product descriptions and shopping experience. Best regards, The Fairyseason Team