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购物与时尚

French Crown

102 条评价

4.1102 条评价
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关于 French Crown

数据更新
网站
www.frenchcrown.com
分类
购物与时尚
所在地
United States · New Jersey
状态
待认证
近 12 个月
102 条评价
差评回复率
79%(19/24 条)
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French Crown靠谱吗?

French Crown(www.frenchcrown.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 102 条用户评价,属于购物与时尚分类,口碑良好。22% 的评价为 1 星,差评比例偏高;商家回复了 79% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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santosh singh · 写过 3 条评价 · 体验于 2026-07-07 ·

精彩购买

神话般的购买。我非常高兴能拥有一件法国皇冠服装。我是这个品牌的常客。强烈推荐给其他人。他们提供的质量和感觉确实值得称赞,并且对于这个报价来说是合理的。

French Crown 回复2026-07-22

Dear santosh, Thank you so much for your wonderful feedback and for being a loyal French Crown customer. We’re truly delighted to hear that you are extremely happy with your purchase and continue to choose French Crown for your wardrobe. Your continued trust and support mean a great deal to us. It’s especially rewarding to know that you appreciate the quality, comfort, and value we strive to offer with every product. Your recommendation and kind words inspire our entire team to continue delivering premium craftsmanship and exceptional service. Thank you once again for choosing French Crown. We truly appreciate your loyalty and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in

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Rodney Rainey · 写过 1 条评价 · 体验于 2026-06-28 ·

我买了一套西装

我买了一套西装。当套装到达时,与网站上的图片相比,它太暗了,而且套装太大了。他们提出再给我一套衣服,但我不想要另一套衣服。我想要回我的钱。他们犹豫要不要给我退款。提防!

French Crown 回复2026-07-22

Dear Rodney, We’re truly sorry to hear about your experience and regret that we did not meet your expectations. We understand your concerns regarding the color of the suit differing from the website images, the sizing, and your experience with the refund process. We sincerely apologize for the frustration and disappointment this has caused. At French Crown, we take feedback regarding product representation, sizing, and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement. We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line: "Trustpilot Escalation – Product & Refund Concern" Our senior support team will personally review your case and assist you on priority. Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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prabhu chandran · 写过 1 条评价 · 体验于 2026-07-16 ·

大量的服装和……

服装系列非常多,质量也很好。

French Crown 回复2026-07-22

Dear prabhu, Thank you so much for your kind feedback. We’re delighted to hear that you appreciated our wide collection of apparel and were pleased with the quality of our products. At French Crown, we strive to offer a diverse range of premium clothing to suit every style and occasion. Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in

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Edward Kyere · 写过 3 条评价 · 体验于 2026-07-01 ·

精彩的产品和优秀的团队……

出色的产品和出色的团队可提供定制解决方案。 诺拉感谢您的大力支持。

French Crown 回复2026-07-14

Dear Edward Kyere, Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with our products and that our team was able to provide a bespoke solution to meet your needs. It’s especially rewarding to know that Nora delivered awesome support throughout your experience. Your kind words will certainly be shared with Nora and the entire team. Feedback like yours inspires us to continue delivering premium products and exceptional customer service. Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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D G · 写过 1 条评价 · 体验于 2026-07-14 ·

老实说印象深刻

这家公司的客户服务是首屈一指的。 我住在美国华盛顿州,今年 38 岁,从大约 8 岁起就开始穿西装。我从十几岁起就知道我的西装尺码了。 我订购了 3 套西装,44 码,这是我目前在美国穿的衣服,但是当它们到达时,它们太紧了,感觉太小了。我在订购时填写了身高和体重并选择了运动项目。当它们不合适时,我意识到这些将被视为“定制尺寸”,因此我联系了该公司,询问我们可以采取什么措施来解决这个问题。老实说,我本来以为能有钱买三套新衣服。 我在 12 小时内收到了第一个回复,这让我大吃一惊。然后我被告知每套衣服都会免费更换,因为这是我第一次购买,并且作为善意的表示。我不必退回​​不合身的西装。这让我无语,我实在不敢相信。 他们要求我提供穿着西装的照片来确定是否合身,我们来来回回了几封电子邮件,我表达了我对他们第一次建议的调整的担忧,并拍了更多照片。他们倾听、审查并做出了一系列新的调整,我们同意了。 我要求升级我的运费,他们给我发送了一张发票,我只支付了运费。 17 天后,我得到了 3 套非常合身的新西装。 我从未见过一家公司如此努力地满足客户。这绝对令人印象深刻。 我在其他评论中注意到顾客抱怨法国皇冠花了太长时间。首先要明白,手工制作尺寸的定制西装需要时间。我最初的订单是三套套装,请注意,4 周内发货,一点也不差,运输是我唯一真正的抱怨,实际上花了 27 天才到达。法国皇冠在发货时通知我并提供跟踪。我把这大部分归咎于美国邮政局,它花了大约 4 或 5 个工作日才能清关美国海关,然后在纽约配送中心呆了 6 天,然后被发送到西海岸,在那里又花了 5 天才把它送到西澳的我手中……所以我不怪罪法国皇冠公司。这就是为什么我升级了第二个订单的运输,我不后悔。 西装两次都到达,包装完好,装在单独的服装袋中,它们皱巴巴的,但我有一个蒸笼,它马上就把它们拿出来了。 西装本身质量很好,面料很好,不便宜也不薄,没有难闻的气味。我订购了红色、绿色和紫色,我唯一的抱怨是绿色比网上看到的要深得多,但它仍然是一个非常好的颜色,我只是觉得它的颜色会浅一点。 我的客户服务代表米娅非常出色。她回复了每封电子邮件并回答了我所有的问题。我检查了时间戳,老实说,她在不到 15 小时内回复了每封电子邮件。当您记住时差时,这一点非常出色。她没有把我转给不同的人,她处理了所有 12 或 13 封电子邮件。 法国皇冠是一家优秀的公司,我会毫不犹豫地再次购买。我会把它们推荐给朋友和家人。我会回来获取更多。 最后一点:对于美国客户...我通常穿 44R 或 44 Athletic 合身套装...当我填写 French Crown 时,我选择了 Athletic 作为体型,考虑到合身性。这几乎是一套修身至紧身的套装。所以这是我的责任。 无论哪种方式。新西装非常合身。高兴极了。

French Crown 回复2026-07-14

Dear D G, Thank you so much for taking the time to share such a thoughtful and detailed review of your experience with French Crown. We’re truly delighted that, despite the initial sizing concerns, our team was able to work with you to find the perfect fit. It’s especially rewarding to know that our goodwill replacement, personalized fitting process, and commitment to making things right exceeded your expectations. We’re also grateful for your understanding regarding the shipping timeline and for recognizing the difference between our production process and the transit time after dispatch. Your honest observations and balanced feedback are greatly appreciated. It means a great deal to hear that you were impressed with the quality of our suits, fabrics, packaging, and overall craftsmanship. We also appreciate your feedback regarding the color of the green suit, as comments like these help us continue improving our product presentation. A special thank you for recognizing Mia's dedication and professionalism. We will proudly share your kind words with her and the entire team. She will be thrilled to know that her support made such a positive impact on your experience. Most importantly, thank you for your trust, your recommendation to friends and family, and for choosing French Crown. Customers like you inspire us to continue delivering premium products and exceptional service. We look forward to serving you again for many years to come. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Goutam Bhor · 写过 1 条评价 · 体验于 2026-07-14 ·

衬衫好看

French Crown 回复2026-07-14

Dear Goutam Bhor, Thank you for your kind feedback. We’re delighted to hear that you liked your shirt. It’s wonderful to know that you’re happy with its look and style. Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Exousia Cfc · 写过 1 条评价 · 体验于 2026-07-13 ·

谢谢内特!

我要赞扬内特(Nate)为更换一条太小的裤子提供了便利。内特的反应迅速而专业。 他让整个体验变得个性化,我会更多地购物。泰

French Crown 回复2026-07-14

Dear Exousia Cfc, Thank you so much for your wonderful feedback. We’re delighted to hear that Nate was able to assist you promptly and professionally with the exchange of your trousers. It’s especially rewarding to know that he made the entire experience smooth and personal for you. Your kind words will certainly be shared with Nate and the entire team. Feedback like yours inspires us to continue delivering exceptional customer service and ensuring every customer has a positive experience. Thank you for choosing French Crown and for your trust in us. We truly appreciate your support and look forward to serving you again on your future purchases. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Shardul Gopujkar · 写过 1 条评价 · 体验于 2026-07-11 ·

产品真的很好

产品真的很好。法国皇冠的Naveen在折扣和送货方面都提供了良好的客户服务

French Crown 回复2026-07-14

Dear Shardul Gopujkar, Thank you so much for your wonderful feedback. We’re delighted to hear that you are happy with the quality of our products. It’s especially rewarding to know that Naveen provided you with excellent customer service by assisting you with the best possible discount and ensuring a smooth delivery experience. Your kind words will certainly be shared with Naveen and the entire team. Feedback like yours motivates us to continue delivering premium products and exceptional customer service. Thank you for choosing French Crown. We truly appreciate your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in

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soyiamem · 写过 2 条评价 · 体验于 2026-07-11 ·

我的销售人员非常友善并且……

我的销售人员非常友善且乐于助人。

French Crown 回复2026-07-14

Dear soyiamem, Thank you so much for your kind feedback. We’re delighted to hear that your sales representative was kind and helpful throughout your shopping experience. Providing friendly and attentive service is something we strive for every day, and your appreciation means a great deal to us. Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Gabriel Bridges · 写过 1 条评价 · 体验于 2026-07-09 ·

我已经是好几个客户了……

我已经成为客户好几年了,西装的选择是无与伦比的,在我成为客户的几年里,我只遇到了一个问题,客户服务专家诺拉迅速处理了我的问题,据说我是法国皇冠的终身客户,选择很棒,客户服务很棒……哦,我怎么能忘记我的销售代表维罗妮卡,她是最棒的

French Crown 回复2026-07-14

Dear Gabriel Bridges, Thank you so much for your heartfelt feedback and for being a valued French Crown customer over the years. We’re truly delighted to hear that you appreciate our wide selection of suits and that your overall experience with us has been consistently positive. Your loyalty and continued trust mean a great deal to our entire team. We’re especially pleased to know that Nora handled your concern promptly and efficiently, and that Veronica has provided you with exceptional support throughout your shopping journey. Your kind words will certainly be shared with both of them—they’ll be thrilled to know they made such a positive impact. Thank you for choosing French Crown and for considering yourself a customer for life. We truly appreciate your support and look forward to serving you for many more years to come. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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shaun greene · 写过 1 条评价 · 体验于 2026-04-05 ·

很晚才回来

我提前一个半月为我儿子的高级舞会订购了一件燕尾服,舞会后一个半星期我要求退款,他们提供的只是商店积分,即使我反复要求......所以我不会推荐法国皇冠,除非你不着急......

French Crown 回复2026-07-14

Dear shaun greene, We’re truly sorry to hear about your experience and regret that we did not meet your expectations. We understand how disappointing it must have been to receive the tuxedo after your son's senior prom, despite ordering well in advance. We also understand your concerns regarding the refund process and sincerely apologize for the frustration this caused. At French Crown, we take feedback regarding delivery timelines and customer service very seriously. Your comments have been shared with the relevant teams for review and improvement. We would appreciate the opportunity to review your case in detail and assist you further. Kindly email us at [email protected] with your order details and the subject line: "Trustpilot Escalation – Delivery & Refund Concern" Our senior support team will personally review your case and assist you on priority. Thank you for bringing this matter to our attention. We value your feedback and appreciate the opportunity to improve our customer experience. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Ravinder Singh · 写过 2 条评价 · 体验于 2026-07-07 ·

我喜欢西装外套,因为它的合身、面料+缝线。

我喜欢西装外套,因为合身,面料+缝线又好又整齐。 感谢您可能会在不久的将来再次回来获取更多信息。

French Crown 回复2026-07-14

Dear Ravinder, Thank you so much for your wonderful feedback. We’re delighted to hear that you are happy with the fitting, fabric, and neat stitching of your blazer. Delivering premium quality and excellent craftsmanship is our top priority, and it’s truly rewarding to know that our product met your expectations. Thank you for choosing French Crown. We’re especially pleased to know that you’re considering shopping with us again in the near future. We truly value your support and look forward to serving you again soon. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in

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Akshay Sharma · 写过 1 条评价 · 体验于 2026-07-08 ·

令人惊叹的产品和面料......

令人惊叹的产品和面料,完美贴合和缝合。销售团队的 Gitanjali 确实以合理的价格为产品购买提供了帮助。强烈推荐

French Crown 回复2026-07-14

Dear Akshay, Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that you loved the quality of our products, fabrics, fitting, and stitching. Knowing that you had such a positive experience means a great deal to us. We’re especially pleased to hear that Gitanjali was able to assist you throughout your purchase and help you find the right products at a reasonable price. Your kind words will certainly be shared with her and the entire team. Thank you for choosing French Crown and for placing your trust in us. We truly appreciate your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in

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Tony Kowalick · 写过 5 条评价 · 体验于 2026-06-27 ·

我遇到了尺寸问题

我对尺码有疑问,我和诺拉谈过,她帮我解决了所有问题,他们免费给我寄了一套新西装!

French Crown 回复2026-07-14

Dear Tony Kowalick, Thank you so much for your wonderful feedback. We’re delighted to hear that Nora was able to assist you promptly with your sizing concern and ensure a smooth resolution. Providing the right fit and a hassle-free experience is something we always strive for, and we’re pleased that your replacement suit could be arranged at no additional cost. Your kind words about Nora’s support mean a great deal to us, and we will certainly share your appreciation with her and the entire team. Thank you for choosing French Crown. We truly value your trust and support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Peter · 写过 1 条评价 · 体验于 2026-07-07 ·

超级客户服务

我从法国皇冠买了好几年了。对他们的工作和客户服务非常满意。您需要正确测量尺寸,因为它们完全按照您订购的产品或您建议的定制更改进行生产。我最近搞砸了这个,米娅不遗余力地寻找解决方案。 谢谢,米娅。 会再次从他们那里购买,事实上很快。

French Crown 回复2026-07-14

Dear Peter, Thank you so much for your continued trust and wonderful feedback. We’re delighted to hear that you’ve been a valued French Crown customer for several years and that you’ve consistently been happy with our products and customer service. Your continued support means a great deal to us. We’re especially pleased to know that Mia was able to assist you in finding a solution after the sizing issue. Your kind words about her dedication and support will certainly be shared with her and the entire team. Thank you for your loyalty and for taking the time to share your experience. We truly appreciate your trust and are excited to serve you again on your next purchase. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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jn · 写过 1 条评价 · 体验于 2026-07-03 ·

诺拉(Nora)提供了及时且出色的服务。

诺拉提供了及时而优质的服务。

French Crown 回复2026-07-14

Dear jn, Thank you so much for your kind feedback. We’re delighted to hear that Nora provided you with prompt and excellent service. Your appreciation means a great deal to us, and we will be sure to share your kind words with her and the entire team. Thank you for choosing French Crown. We truly value your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Joel Otten · 写过 1 条评价 · 体验于 2026-07-02 ·

需要修改...没问题!

我最初订购时有点担心裤子可能不合身。他们到达后需要进行一些修改,法国皇冠愿意免费给我寄一条经过必要修改的新裤子。我不必担心运费或按时拿到裤子,因为我在紧急情况下有备份。诺拉使整个过程变得简单且完全没有麻烦。 此外,它们的质量似乎很好,而且看起来很棒。我期待着在即将举行的婚礼上穿着它们。

French Crown 回复2026-07-03

Dear Joel Otten, Thank you for sharing your experience with us. We understand that ordering tailored clothing online can sometimes bring concerns about sizing, so we’re delighted that our team was able to assist you promptly with the necessary modifications. We're especially pleased to know that Nora made the entire process easy and hassle-free for you. It’s wonderful to hear that you are happy with the quality and appearance of the pants and that our complimentary replacement solution gave you peace of mind. Your satisfaction means a lot to us, and we truly appreciate your kind words and trust in French Crown. We hope you enjoy wearing your pants at the upcoming wedding and wish you a wonderful celebration. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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Jay_Are · 写过 1 条评价 · 体验于 2026-06-29 ·

订购了一些衬衫

订购了一些衬衫,质量非常好。设计很棒。确实遇到了一些问题,但客户服务团队处理得很好。米娅帮我解决了。他们专业、尊重、理解。

French Crown 回复2026-07-14

Dear Jay_Are, Thank you so much for your wonderful feedback. We’re delighted to hear that you loved the quality and designs of your shirts. While we regret that you encountered some issues, we’re pleased to know that our customer service team was able to resolve them to your satisfaction. We’re especially glad that Mia provided you with professional, respectful, and understanding support throughout the process. Your kind words will certainly be shared with her and the entire team. Thank you for choosing French Crown and for your trust in us. We truly appreciate your support and look forward to serving you again in the future. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

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m.abey · 写过 21 条评价 · 体验于 2026-07-03 ·

我以为是骗局……耐心点

我认为这是一个骗局,花了很长时间才收到通信,感觉就像一个骗局。 在与 Mia 多次发送电子邮件后,货物终于到达,材料质量非常好,剪裁也很可爱,但衣领上的缝线松了。 米娅随后提出让我保留原来的商品并订购一件替换衣服。这件外套昨天到了,我对结果很满意。 客户服务非常好......谢谢

French Crown 回复2026-07-03

Dear m.abey, Thank you for sharing your experience and for giving us the opportunity to make things right. We sincerely apologize for the delays in communication and understand why the experience initially caused concern. We appreciate your patience and are glad that our team, especially Mia, was able to assist you throughout the process. While we regret the stitching issue with the original coat, we are pleased that the replacement garment met your expectations and that you are happy with the final outcome. Your kind words about the quality of our materials, tailoring, and customer service mean a great deal to us. Feedback like yours motivates us to continue improving and delivering the experience our customers deserve. Thank you once again for your patience and trust in French Crown. We truly appreciate your support and look forward to serving you again. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.com

a
aman · 写过 3 条评价 · 体验于 2026-07-03 ·

令人惊叹的品牌令人惊叹的产品加上……

令人惊叹的品牌令人惊叹的产品加上工作人员的反应非常灵敏,我与纳文取得了联系,他指导我使用该应用程序,甚至根据我的风格给了我类似产品的建议。

French Crown 回复2026-07-14

Dear aman, Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with French Crown. It’s especially rewarding to know that you love our products and found our team to be responsive and helpful throughout your shopping journey. We’re thrilled that Naveen was able to guide you through the app and provide personalized product suggestions that matched your style. Your kind words will certainly be shared with him and the entire team. Thank you for choosing French Crown and for placing your trust in us. We truly appreciate your support and look forward to serving you again soon. Warm Regards, FRENCH CROWN Customer Support Team [email protected] www.frenchcrown.in