FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Rate is not the cheapest, policy could not be transferred even though it is under the same name.
Bought a maid insurance policy under my name as a sponsor. Changed employer from dad to mom and was requested to buy a new policy all over again although the policy was only 2 months old.
FWD 回复2021-09-17
Hi there,
A pleasant Friday morning to you.
Thank you for sharing your thoughts and we're sorry to learn on the unpleasant experience that this has caused you.
Kindly allow me to clarify and I hope our team members have also explained the same. The employer needs to be the policyholder. We do transmit the security bond together with the policy number that is tag to the employer. If there's a change of employer or if the maid is going to be transferred, we're unable to port over the maid policy. This is because MOM requires us to do another round of transmission bearing the new policy number and security bond number of the new employer.
We hope the above clarifies the circumstance and we seek your understanding as to why we were not able to accommodate your request.
We'd like to take this opportunity as well to thank you for choosing FWD as your preferred maid insurer.
Stay safe and wishing you a wonderful weekend ahead.
Warm regards,
Jeferson Maleza
Customer Engagement Team
Hi Wing Keong,
Thank you for taking your time for sharing your feedback to us.
We understand that one of our colleagues Evon has reached out to you last week to address your concerns.
We'd also like to take this opportunity to thank you for choosing FWD as your preferred insurer.
Wishing you an Awesome week ahead!
Warm regards,
Donna Ang
Customer Engagement Team
Please clearly indicate the final cost as per month or per year. I had to Google for answers and only found out through your ads when it should've been clear in the final summary.
Hi Eugene, how about my free gift? Accorrding to the website, new sign up have one gift. pls contact me at 96895300
FWD 回复2021-07-31
Hello Mr Tay,
We'd like to thank you for allowing our team, Marissa to reach out to you to address your query.
We thank you for your patience and for choosing FWD as your preferred car insurance of choice.
Stay safe and healthy always and wishing you an awesome week ahead.
Warm regards,
Donna Ang
Customer Engagement Team
Simply the plan. Summaries in one page summary. Every time we go to the next page, customer will need to think how much to insurance for home or renovation, how many years to purchase.
im comfortable if you can provide the home fire protection at below $100 for a minimum 3yrs, instead of 1year at $42++ and which isnt even a full compensation amount. thanks.
The payment system was stuck at the processing payment page for very long. It was concerning since credit card details are already keyed in. Wanted to almost press back button and call the hotline if payment went thru or not. Luckily it went through and the browser went to purchase successful page.
FWD 回复2021-07-01
Hi Noreen,
Thank you for highlighting this to us and we apologise that you did not have a seamless experience online.
We've shared your feedback to our IT Team for them to look into and monitor the user experience on our website.
We'd also like to thank you for your patience on not giving up on your purchase and for choosing FWD.
Take care and wishing you an awesome week ahead!
Warm regards,
Donna
Customer Engagement Team
Events and debit/credit card payment keeps getting hang. Have to try so many many times to make payment. Please fix it or other people will give up and go to different company
Renewal link cannot access, done a new policy accidentally. Call to cancel it and requested a renewal link. They still give me a new quote not renewal quote.
FWD 回复2021-07-01
Dear Jackye,
We're truly sorry for the unpleasant experience online.
We apologise for the issue that you've encountered over during your online renewal journey and thank you for sharing with us your feedback.
This feedback is truly valuable and has been shared to the relevant team to for further improvement.
We thank you for your patience on not giving up with your purchase and for choosing FWD.
Here's wishing you a safe, healthy and pleasant weekend ahead.
Warm regards,
Donna Ang
Customer Engagement Team
Not straightforward to renew a 5-yr HDB fire policy.
I am the flat owner of the insured flat and I am living overseas. My phone is +8529548xxxx, however, I am not able to input the IDD code 852 in your online system.May be you may improve this area for overseas resident
FWD 回复2021-07-01
Hi Patsy,
Thank you for sharing your feedback with us.
We've shared your suggestion to the relevant Team for your further improvement and review.
Wishing you a pleasant week ahead and assuring you of our best effort always!
Warm regards,
Donna Ang
Customer Engagement Team
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