FWD

Dear Noorirdawaty, Thank you for sharing your experience and feedback to us. We sincerely apologize for the inconvenience and undue anxiety that might have caused your during those attempts. I've personally highlighted to our team to look into the matter immediately upon receiving your feedback. Once again thank you for your feedback and we truly hope to serving you in much positive light , in the future. Sincerely, Lina Zulkifli Head of Customer Engagement

Hi Cecilia, Thank you for sharing your review. We've highlighted your feedback to the relevant team for their perusal. Feel free to connect to our team if you need any clarification or help, we'd be most happy to help. Wishing you an amazing week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Buay Kim, Thank you for sharing your concern and suggestion. I've since shared this to the respective team for their review and consideration for any future enhancement. Wishing you a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Joan, Thank you for sharing your thoughts and our sincere apologies for the experience. We've since highlighted this to our IT team to avoid similar instance in the future. We'd like to thank you for your patience on not giving up with your purchase. Have a pleasant day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Azman, Thank you for sharing your feedback suggestion. Our team has duly noted on this and in the midst of making an enhancement to give more assurance to our customers. Wishing you a wonderful day ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hello Chng Sian Shing, Thank you for your 2nd purchase with our Travel Insurance. On behalf of FWD team, we appreciate your feedback and giving us the opportunity to address it. At FWD, as for the decision on your claim, we assure you that all claims are reviewed with a robust process before making pay-outs for eligible claims,. Based on our record, I've noted that the claims you'd submitted is not within the policy coverage. I trust this has been clarified by our claims team. Once again, we thank you for giving us the chance to clarify and as a returning customer. We sincerely look forward to servicing you again in much positive light. Sincerely, Lina Zulkifli Head of Customer Engagement

Dear Dino82, Thank you for your suggestion and taking the time to share it here and to one of our team members, Irvin, when you spoke to him on 22 August 2019. Irvin had immediately raised this with the team. At FWD, we take customer voice seriously, to improve and for customers to have the best experience with us. I would like to assure you that your suggestion will be looked into. Once again, thanks Dino82 for sharing your thoughts with us. Sincerely, Lina Zulkifli Head of Customer Engagement.