FWD

Hi Zawiyah, We're sorry to hear that you had an unpleasant experience on our payment gateway. As we are open for suggestion, appreciate if you could send us an email on what happened at [email protected]. We'd be glad to look into and get our IT team to find the root cause. Thanks for choosing FWD and wishing you a pleasant week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Heng Tee, We're sorry that you experience some connection issue during your online journey. Our IT team has noted and found the root cause and managed to fix it on the same night. We thank you for your patience for not giving up with your purchase. Have an awesome week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Luiz, We're sorry that you didn't have a smooth/seamless experience using Safari browser. Thank you for sharing your feedback. We've raised this to our IT team for them to check and monitor the experience using Safari. Here's wishing you a pleasant Friday evening and weekend ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Lyn, We're sorry that you were having difficulty navigating online. We've also noted on your suggestion for its availability on AXS app. I've shared your feedback to the corresponding teams for their review and consideration. Have a nice weekend ahead, Lyn. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Clarence, Thank you for sharing your review and we're sorry for the experience and confusion caused. Understand that my colleague Resie has reached out to you to clarify and assist you on your feedback. She has also shared to our marketing team your suggestion to ensure that our campaigns would be more seamless to our customers. Here's wishing you an awesome weekend ahead, Clarence. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Hasan, Upon checking our records based on your reference number, you should be allowed to renew your fire insurance via AXS Machine. We'd like to know if the issue that you had encountered if there is. Appreciate if you can email us at [email protected]. We'd be glad to check and connect with you. Wishing you an awesome day and week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi there! We're regret to hear such review. At FWD, we value our customers voice to site and work on any areas of improvement. We'd like to hear your concern. Appreciate if you can send us an email at [email protected] so we can look into and address your feedback. Here's wishing you a pleasant day and week ahead. Warm regards, Jeferson Maleza Customer Engagement Team

Hi Xue Yun, We've checked and for your vehicle the lowest excess amount would be $750. We do not have the option to lower down or waive the excess amount. You can adjust the excess though up to $2500 to lower down the premium. Hope this clarifies. Alternatively, you may email us at [email protected], we'd be glad to help. Have a wonderful week ahead. Warm regards, Jeferson Maleza Customer Engagement Team