Ryoko

Hi, I really appreciate you taking the time to share this, especially as you were still unsure whether your order had actually gone through. The checkout flow should feel clear and straightforward, not confusing or pressured by add-ons, so your comments about this experience are very important to me. I’ll be passing this directly to the team that manages our website so we can review how those steps are presented and make things more intuitive in the future. Thank you again for your honesty and for giving Ryoko a try. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Shelton, Reading your review really made my day – I’m glad to hear everything’s been good with your Ryoko experience. Thanks a lot for taking a moment to share your kind words and for the 5 stars. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Bob, Reading what you’ve described, I can see why you feel let down, especially after paying six months in advance and relying on the unlimited plan to stay connected and watch some TV. Having your connection slowed or cut off when your budget is already tight is the last thing you should have to worry about. I personally want to review what happened with your line and why your service appears to have stopped working instead of simply slowing down. Your Ryoko device uses a Viaota SIM that connects to local mobile networks, and in some cases those networks may apply temporary speed management after heavy usage, even on unlimited plans. That said, I want to understand exactly how this played out in your case and why you still don’t have a working connection for the new period. Because your review isn’t verified, I’ve sent you a request for more details through Trustpilot so I can locate your account and check everything in depth. If you reply there, I’ll follow up with you privately by email. You can also contact me through our form at https://getryoko.com/contact-2 using the subject line “Trustpilot - Ryoko” and mention this review so I can find your case quickly. If you’d prefer to talk to someone, you’re welcome to call us at 14434564433. Please reference your Trustpilot review so I know it’s you. I’d really like the chance to go through your case properly and see what’s been happening with your connection. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Rosemerri, It’s great to hear that you found the ordering process easy – that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks for sharing your review and for the 5 stars, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Terrence, I really appreciate you sharing your initial thoughts and I’m glad to hear your experience so far has been great. It means a lot that you’re reserving full judgment until you’ve had the chance to actually use your Ryoko. I’m looking forward to hearing what you think once you’ve tried it out, and I hope it fits exactly what you’re looking for. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Carlos, I appreciate you sharing this and I’m sorry to hear the offers caught you off guard. That’s not the feeling I want you to have when you’re going through our purchase flow. I’d really like to understand exactly which offers felt unexpected so I can review how they’re shown and make sure everything is as clear as it should be. When you have a moment, please reach out to our customer care team with a brief description or screenshots here: https://getryoko.com/contact-2 so I can look into it properly. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, Reading your review, it means a lot that you still took the time to rate us 5 stars, especially if you’re not a fan of doing things online. I really appreciate that effort. Thank you for choosing Ryoko and for sharing your experience. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Dale, I’m really glad to hear everything was fast and easy for you—that’s exactly the kind of experience I want our customers to have with Ryoko. Thanks for taking a moment to share your review and for the 5 stars. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Anastasia, Reading what happened with your connection and the follow‑up you received, I can see why you’re disappointed, especially after buying Ryoko specifically for reliable internet while traveling. That’s not the level of confidence I want you to feel about our service. I personally take your feedback seriously and I want to understand your case in detail, including the coverage checks that were done and the communication you received around your options. To look into this properly, I’ve sent you a request for more information through Trustpilot, and you can respond privately there if that’s easier. You can also reach me via our contact page at https://getryoko.com/contact-2 using the subject line “Trustpilot - Ryoko” and mentioning this review so I can quickly find your case and review it personally. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Jeff, I appreciate you being so upfront about how the pricing structure came across to you. That’s the opposite of how I want Ryoko to feel, so your comment about parts and prices being clearer from the start is very important to me. I’m taking this on board and will be sharing it with the team so we can keep improving how we present everything at checkout and on the site. Thank you for taking the time to share this and for giving us a chance to do better. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, I can completely see why you’d feel let down, especially since you chose Ryoko specifically to stay connected while traveling for work and then found the coverage unreliable in the locations that matter most to you. Ryoko works in many countries by connecting to available 4G/LTE mobile networks, but coverage always depends on the local cell towers and the signal strength in your specific area. In remote places such as mountains, deep countryside, or areas with fewer mobile towers, the signal may become weaker or unavailable. Likewise, thick walls, underground locations, elevators, or large buildings can reduce signal strength. These are normal limitations that can affect any mobile network, but I understand that doesn’t make your experience any less frustrating. I personally want to review what happened in your case, including the coverage checks that were done and how your request was handled, so I can see whether anything else could have been done and discuss what options might exist now. As this is an unverified review, I’ve sent you a request via Trustpilot to share your contact details privately so I can locate your order and follow up with you by email. If it’s easier, you can also get in touch with me through our contact page: https://getryoko.com/contact-2. Please use the subject line “Trustpilot - Ryoko” and mention this review so I can recognize your message quickly. Once I have your details, I’ll take a closer look and continue the conversation with you directly. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Terri, I appreciate you taking the time to leave a review and share this. I hear you on the extra offers — the process should feel straightforward, not cluttered. I’ll make sure your feedback about how everything’s presented is passed on to the team as we keep refining the checkout experience. Thanks again for choosing Ryoko and for helping us improve. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Robert, I’m really glad to hear that your Ryoko is working well for you and that you’ve had such a positive experience with our customer service. I also appreciate you pointing out the longer shipping time. Even when tracking is available, I know it’s more enjoyable when things arrive a bit sooner, and I’ll be keeping your comments in mind as I review how we manage delivery expectations. Thanks again for taking the time to share this and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi John, It’s great to hear that you found it easy to place your order with Ryoko. Creating a smooth and simple ordering experience is something I care a lot about, so I’m really glad that came through for you. Thanks for sharing your experience and for the 5-star review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Massoud, It concerns me that you weren’t able to get any network connection while you were out of state, especially after already spending time on the phone trying to reset the device. That’s not the kind of experience I want you to have with Ryoko, and I also take seriously your comment about the internet not being truly unlimited. I’d really like to go through the details of your case personally so I can understand exactly what’s happening with the connection and your data usage. I’ve sent you a request for more information directly through Trustpilot—if you reply there, I’ll be able to review your situation in more depth. You can also reach me via our contact page at https://getryoko.com/contact-2, using the subject line: Trustpilot - Ryoko, and mention your review so I can find your case quickly and prioritize it. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Russell, I appreciate you hanging in there and finishing the review, especially if the form felt long or confusing. I’ll keep this kind of feedback in mind, because I don’t want leaving a review to feel frustrating. If there’s anything you wanted to say about your experience with Ryoko but couldn’t fit into the form, you’re always welcome to share more details with our team here: https://getryoko.com/contact-2. I’d like to understand your experience better. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Laura, Reading your review really made my day. I’m so glad to hear your 6‑month unlimited plan is working just the way you expected and that Ryoko is filling in the gaps where your home internet and AT&T coverage fall short. It’s great to know you’re getting reliable coverage in a situation that can be really frustrating, and I truly appreciate you sharing that experience. Thanks again for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi David, I can see why you’re feeling let down here, especially after choosing a 6‑month unlimited data plan and ending up with a message saying you only have 2 days left, on top of being charged for docking stations you weren’t expecting to receive. I want to personally look into both points: the remaining time on your plan and how those extra docking stations were added to your order and billed. I take it seriously when someone feels their trust has been affected. When you have a moment, please contact me through https://getryoko.com/contact-2 using the subject line “Trustpilot – Ryoko” and include your order number and the email you used to purchase. That will let me pull up your account, review the plan status, and check what happened with the accessories so we can talk through the next steps together. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Hortencia, I’m really glad to hear that the educational videos helped you understand things better. It’s great to know they’ve been useful and added to your experience with Ryoko. Thanks for sharing your thoughts and for the 4-star review—it really helps me see what’s working well. Warm regards, Julia Torres Ryoko Customer Care Manager