Ryoko

Hi Sandra, Reading your review really made my day. I’m so glad to hear the ordering process felt quick and seamless for you – that’s exactly the kind of experience I want our customers to have. Thanks for taking a moment to share this and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Wanda, Thank you for taking the time to share your experience and for the 4-star rating. I really appreciate you pointing out the issue with not seeing the total before placing your order—that’s the kind of detail that helps me understand where the checkout flow can feel unclear. I’ll make sure your comment is passed along to the team so we can keep improving how pricing is shown before payment. Thanks again for choosing Ryoko and for being honest about what could be better. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Alex, I really appreciate you sharing this and choosing Ryoko. I’m glad to hear the website was easy to use, and I’m just as curious as you are for you to put the device to the test and see how it performs in real life. Once you’ve had some time with it, I’d love for you to update your impressions in a follow-up review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Alycia, Thank you for sticking with us through the checkout and for still leaving a strong rating. I really appreciate you calling out the upsells so clearly. The ordering process should feel straightforward, not pushy, and your comment is a helpful reminder of that. I’ll be sharing this with the team as we review how we present options and bundles on the site so it feels more like a simple package offer and less like being sold to. Thanks again for your honesty and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Donna, I’m really glad to hear everything’s working smoothly for you and that you’re enjoying the Wi-Fi, even out in the country. It’s great to know Ryoko fits in well with your Vioata setup and that the connection is reliable wherever you go. I also appreciate you recommending us to others – that kind of support means a lot. Thanks again for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Alison, Reading your review really made my day. I’m glad you found the site easy to use and informative – that’s exactly the experience I want visitors to have when they’re browsing Ryoko. Thank you for taking a moment to share this and for the 5-star rating. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Adam, I appreciate you sharing this and I’m glad to hear the website was easy to use. I’m looking forward to you trying your Ryoko and seeing what you think once you’ve had some time with it. If you ever want to share more detailed thoughts after using it, I’m always keen to hear how things go. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Duane, I’m really glad to hear that ordering was easy and that everything you needed for your item was included. That’s exactly the kind of smooth experience I want our customers to have. Thanks for taking a moment to share this and for the 5-star review—it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Timothy, I’m really glad to hear that ordering felt simple and easy for you—that’s exactly what I want the process to be like. I also appreciate you pointing out the issue with the amount of advertising. Feedback like yours helps me see where the experience can feel a bit overwhelming, and I’ll make sure your comment is shared with the team as we review our marketing approach. Thanks again for taking the time to share your thoughts and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Phil, Reading your review genuinely made my day. I’m so glad to hear your Ryoko is giving you a strong signal even in those tricky parts of Scotland – that’s exactly the kind of freedom we want it to offer. It’s fantastic to know you see it as a game changer and that your friends are interested as well. I really appreciate you sharing your experience so enthusiastically. Thank you for choosing Ryoko and for spreading the word! Best regards, Julia Torres Ryoko Customer Care Manager

Hi Lorraine, I really appreciate you sharing this and I’m glad to hear Sarah was helpful. It makes a big difference to me to know our team is supporting you well, especially while you’re just getting started and deciding what you need. I hope your first experience with Ryoko goes smoothly, and whenever you feel ready to look into data plans or other options, we’ll be here if you have any questions. Best regards, Julia Torres Ryoko Customer Care Manager

Hi there, I appreciate you sharing your initial impression and for choosing Ryoko. It sounds like you’re still in the early stages, and I’m really interested to hear what you think once you’ve had the chance to use it properly. If anything feels unclear or unexpected once you start using the product, you can always reach out to our team at https://getryoko.com/contact-2 so we can review it with you. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Jazzmyn, Reading your review really made my day. I’m so glad to hear you’re happy with your experience and that you had plenty of MB to use for the rest of the month – that’s exactly how it should be. Thank you for taking a moment to share this, it truly means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, I really appreciate you sharing this and I’m glad the shopping experience has been a good one so far. I’m excited for you to try your Ryoko and I truly hope it matches what you’re expecting once you’ve had the chance to use it. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Karen, I’m really glad to hear you found it easy to buy and that the information on the site was clear—that’s exactly the experience I want people to have with Ryoko. I also appreciate you calling out the number of optional upgrades after checkout. I understand how that can feel a bit much, and I’ll make sure your feedback is shared with the team as we review and refine the checkout flow. Thanks again for taking the time to leave a review and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, Reading your review really made my day. I’m glad the chat support felt clear and easy to follow, and that you came away feeling confident about both your choice and the price. It’s great to hear Ryoko could be a fresh alternative after the issues you’d been having with your hotspot. I really appreciate you taking the time to share this experience and leave a 4-star review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Tracy, Thank you for taking the time to leave a review and for your honest thoughts. I really appreciate you pointing out how the separate purchases and add-ons at checkout affected your card and overall experience. That’s not the kind of frustration I ever want our customers to run into. I’ll make sure your suggestion about showing all accessories and full costs upfront is shared with the team as we keep refining the checkout flow. Thanks again for sticking with us and for helping us improve Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Gitano, I really appreciate you sharing your experience and choosing Ryoko for your upcoming trip to Brazil. It means a lot that you’re giving it a try as an alternative to your usual services. I also hear you on the ordering flow. Not being able to easily add multiple devices, especially when you had family members in mind, isn’t the kind of experience I want you to have. Your comments about how the device and accessory options were presented are very clear, and I’ll be passing this on to the team so we can keep improving how the checkout works. I hope Ryoko serves you well on your travels and helps make things a bit easier while you’re away and back home. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Sally, I’m glad to hear the ordering process felt easy and that everything else about your experience has been positive so far. I also appreciate you calling out your concern about how the charge is shown in CA currency versus what might actually be billed. Pricing clarity is really important, and your comment is a helpful reminder for me and the team as we keep refining the checkout experience. Thanks again for taking the time to share this and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager