Ryoko

Hi, I really appreciate you taking a moment to leave a 5-star rating, even without additional comments. It’s great to know your experience with Ryoko has been a positive one. Thanks again for your support and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Dean, I’m really glad to hear you’re finding Ryoko convenient for traveling – that’s exactly what I hope it brings to people on the go. Thanks for sharing your experience and for the 4-star rating, it really means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Jijo, I’m really glad to hear you’re enjoying it and that everything was fine with your experience. It means a lot that you took a moment to leave us a 5-star review. Thanks for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Charlotte, I’m really glad to hear you found it easy to order and get the information you needed. That’s exactly the kind of experience I want people to have with Ryoko. I also appreciate you calling out the upsell offers. Even when they’re optional, they shouldn’t feel intrusive, and your comment is a helpful reminder for me and the team as we look at how those are presented. Thanks again for taking the time to share this and for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Frank, From what you’ve written, it sounds like things haven’t been as clear or straightforward as they should be, especially around the app and how to manage auto pay, and I can understand how that would be frustrating. I’d really like someone from my team to walk you through how everything works and help you with your subscription settings. When you have a moment, please reach out to the Ryoko customer service team via our contact page so they can review this with you directly: https://getryoko.com/contact-2 Thank you for giving Ryoko a try and for sharing your experience, it genuinely helps me see where we need to explain things better. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Angela, Reading your review really made my day. I’m glad to hear you’ve found Ryoko to be a great deal, especially at a time when your regular internet costs have gone up. It’s also nice to know that all those YouTube commercials caught your attention in a good way. I truly appreciate your kind words about Ryoko being innovative and needed. Hearing that our product fits into your life like this is exactly what keeps me and the team motivated. Thank you again for giving Ryoko a try and for sharing your experience. Warm regards, Julia Torres Ryoko Customer Care Manager

Hi Zoltán, It’s great to hear that Ryoko has been helpful for you, and I really appreciate you sharing that here. Knowing our product is making a difference in your daily life genuinely means a lot. Thanks again for choosing Ryoko and for taking the time to leave a review. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Frank, I really appreciate you leaving a 5-star review and I’m glad to hear the ordering process felt straightforward overall. I hear you on the add-on offers at checkout. While they’re there for customers who want them, I understand they can feel a bit much, and I’ll be passing your thoughts along as I review how that experience could feel smoother. Thanks again for choosing Ryoko and for sharing your perspective. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Dennis, Reading your review really made my day. I’m glad to hear everything felt clear and straightforward, and that it was easy for you to make your choice with Ryoko. Thanks for sharing your experience and for the 5-star rating — it truly means a lot. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Cesar, I really appreciate you sharing this and choosing Ryoko. I hope the experience matches what you’re expecting and that you enjoy using it once you’ve had some time with it. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Beth, I really appreciate you sharing this and I’m glad everything felt fast and straightforward for you, and that the device information was easy to access. Thanks again for choosing Ryoko. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Bamba, It’s great to see your 4-star review and to know that overall, everything went well with your experience at Ryoko. I really appreciate you taking a moment to rate us – it helps a lot and encourages me and the whole team to keep aiming higher. Best regards, Julia Torres Ryoko Customer Care Manager

Hi, Thank you for taking the time to share your thoughts on Trustpilot. I'm sorry to hear you're experiencing issues, and I want you to know that I am here to help you through this. I’m currently looking into your concerns and will ensure a thorough investigation is conducted. You can expect to receive updates via email shortly. In the meantime, if you have any immediate questions or need assistance, please don’t hesitate to reach out to me directly. Alternatively, you can use our contact form at https://getryoko.com/contact-2, and it would be helpful to include "Trustpilot – Ryoko" in the subject line. Thank you again for your support, and I’m committed to resolving this for you! Best regards, Julia Torres Ryoko Customer Care Manager

Hi Karen, Reading your review really made my day. I’m glad to hear that the ordering process felt fast and efficient for you – that’s exactly the kind of experience I want our customers to have with Ryoko. Thank you for taking a moment to share this and for choosing us. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Robert, I appreciate you taking a moment to leave a review, even though you haven’t really had the chance to form an opinion yet. I’m glad you chose Ryoko, and I hope once you’ve had some time to use it, it fits what you were looking for. If you ever want to share more detailed feedback or have any questions down the road, I’m always interested in hearing how things are going. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Chandra, It sounds like your experience with Ryoko has been frustrating from the start, especially having to wait for delivery, deal with an unwanted sales call, and then receive a device that isn’t getting any internet connection. That’s not the kind of first impression I want you to have. I personally want to look into why your unit isn’t connecting and what’s going on with your order. I’ve sent a request for more information through Trustpilot so I can review your case in detail. You’re also very welcome to contact me via https://getryoko.com/contact-2. Please use the subject line “Trustpilot – Ryoko” and mention your review so I can find it quickly and prioritize this for you. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Bob, I really appreciate you sharing this and choosing Ryoko. It’s great to hear you found a good deal, and I’m excited for you to receive your order and try it out. Once you’ve had some time with it, I’d be very interested to hear how it’s working for you. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Ray, I appreciate you sharing your thoughts even before the product arrives. I’m glad you chose Ryoko, and I really hope it lives up to what you’re expecting once you’ve had the chance to try it out. If you’d like to share how it goes after you’ve used it for a bit, I’d be very interested to hear your experience. Best regards, Julia Torres Ryoko Customer Care Manager

Hi Hope, Reading your review really made my day – I’m so glad to hear you’re enjoying your Ryoko device and that you love it. Thanks for taking a moment to share your experience and for the 4-star rating, it genuinely means a lot. Warm regards, Julia Torres Ryoko Customer Care Manager

Hi, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that you're having issues with the Wi-Fi reception and that it hasn’t met your expectations, particularly when it comes to powering your laptop. It must be frustrating to deal with connectivity problems, especially when you rely on it to stay connected. I want to assure you that I am actively addressing your concerns. Rest assured, I will thoroughly investigate this issue. Please look out for further updates in your email soon. Additionally, if you’d like to contact me directly, you can reach me through our support form at https://getryoko.com/contact-2. Just include "Trustpilot – Ryoko" in the subject line so I can quickly locate your case. Thank you for your patience as we work together to resolve this issue. I look forward to assisting you. Best regards, Julia Torres Ryoko Customer Care Manager