GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
They keep giving the run around and never help to solve the problem.
GMKtec 回复2024-12-12
We are sorry for the bad experience. Please leave your contact information and our customer service staff will contact you as soon as possible to resolve the issue.
I have ordered my mini pc from Gmktec
AMD Ryzen 9 PRO 6950H Mini PC--NucBox M7 Pro
I tried emailing the company about when am I going to get my mini pc and I got no answer.
I don’t know when I am getting my mini pc.
GMKtec 回复2024-12-12
We are sorry for the bad experience. We have received your feedback. Please leave your contact information and our customer service staff will contact you as soon as possible to resolve the issue.
Update: I never received the reply from the customer care team mentioned in their response. However, I am very happy with the computer, and I see that they have made their website a bit clearer, so happy to improve my review...
I specifically ordered a machine listed as already shipped and passed through customs, yet it still shipped very slowly from China, and has now been sat for days awaiting customs clearance. Terrible service and would not use them again, no matter whether this PC ever arrives!
GMKtec 回复2024-12-12
We are sorry to cause you any trouble. We have asked our customer service staff to contact you to help you solve the problem.
Build quality seems ok but the machine is unrealiable. No BIOS updates planned to cope with AMD security issue (Sinkhole).
Wifi and Bluetooth appears unreliable and stops working from time to time (Win 11).
Approximately 1 out of 5 boots ends up on a froozen Win11 because something goes wrong - opening BIOS, changing a setting and then saving changes fixes the issue but super annoying.
The link to firmware upgrades has disappered.
To sum it up: The price is low but the quality is too low rendering the machine close to useless - don't waste your time and money.
GMKtec 回复2024-12-12
We are sorry for the inconvenience caused to you. We will continue to improve and strive to bring you a satisfactory consumer experience.
Recieved shipping confirmation promptly stating that order has been processed. Gmktec show order as shipped and provide tracking number. Tracking number has sat at order processed for 2 weeks with no movement. No response from gmktec on any channel. And shippping agent used is different from what they claim in their shipping faq.
GMKtec 回复2024-12-12
We are sorry to cause you any trouble. We have asked our customer service staff to contact you to help you solve the problem.
Placed an order on their site and got tracking info (from China) in a relatively timely manner. Unfortunately, after 1 week, there was no movement on that tracking number.
Contacted support and after waiting a few days for a reply, they said that it would expedite it and that it should ship out next week. Waited a day after their deadline before asking them to cancel my order.
Taking 2+ weeks to ship out an item that you supposedly have in stock is just not acceptable.
GMKtec 回复2024-12-12
We are sorry to cause you any trouble. We have asked our customer service staff to contact you to help you solve the problem.