GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
Sketchy seller. Don't buy. No guarantees, no support whatsoever.
I bought the NucBox K8 Plus, which is supposed to be the top of the line, before the Ryzen AI miniPc was released.
First of all, let's talk about the hardware: it seems to be technically ok, but it's not optimized at all. Nothing works out of the box, you have to tweak everything from the drivers. And the AMD installer does not always recognize the components.
Second, the worst of all: Windows 11 Pro license. They sell computers with an invalid license key. Windows is deactivated after a while (about a month). It's a confirmation from Microsoft. So you'll have to buy a valid license (50-100 Euro).
Third: Customer support doesn't exist. They don't answer and even if by some miracle they do, the answers are hilarious.
Conclusion: It's better to buy from the competition. It's true that others may have slightly higher prices, but considering that you have to buy a valid Windows 11 license, the total price is about the same as the competition.
Oh, and the 1-year warranty doesn't exist. PayPal doesn't help you at all (by a strange coincidence, the Windows 11 license on my computer was deactivated after a month, just after the period in which you can report it to PayPal. Weird, right?)
Update: Just to see their profesionality. On March 10th they sent me the answer you see below. I answered them with all the things they asked. After three days no reply. So now you can see what kind of support you get from them.
GMKtec 回复2025-03-11
Hello, please provide your order number and SN to our email [email protected], and we will provide you with a new Key
Ordered 9 January 2025 not received until 5 March 2025, over two months.
Contacts via email very, very, very poor.
Facebook messenger seamed a better way to at least get a reply when contracting them.
When it arrived I carried out the Windows update... This took 5 to 7 hours, very slow.
Once the update was finished I used some driver update software, there where a number of drivers to update.
It is much, much smaller than my desktop computer.
Once I got software I use installed, no issues.
I find it usable so far.
I am editing a video, made from 12 shorter videos, no issues. This takes quite a bit of computer power, makes the K11 blow out warm air. Still quiet.
I have a monitor, plugged in to the "display port", this has an inbuilt speaker that I use for listening to audio.
The K11 seems to have an inbuilt microphone, not fully tested by me. Some suggest it may pick up fan noise as it inside the K11.
I used a device to connect my SATA drives via USB to copy files to the K11 this varied in speed about 150 to 250 MB/s via USB.
Internet should be 200 mb/s for me. Is is a bit slower at about 150 mb/s, I plan to reboot the router and maybe move the K11 a bit closer.
I have 5.1 speaker that I hope can use, instead of my monitor speaker. I will have to get a device to do this. Maybe visi USB? This will take up another USB port.
I am still using it.
I have used TinkerCAD online to design and download a STL file then 3D printed using Orcaslicer. No issues, the K11 connects to my 3D printer without any issues.
Two back USB ports are used, and in away lost to the mouse and keyboard.
I compared a powerful desktop.
Internet full speed if plugging in to LAN port on the K11
GMKtec 回复2025-03-11
Hello, I am very sorry for the bad shopping experience. Please provide your order number to [email protected] and I will check and handle it for you.
The products are good but there's no customer service
The products are good, but they ship extremely slow (10 days in my case) and they do not ship from the EU although thats what they say
Also, there is absolutely no communication with them, I have emailed them to ask something, there's no response. I hope I won't have any problems with the mini PC as I wouldn't want to deal with them again
I think the best option is to order through aliexpress, it's cheaper and hopefully they are faster.
GMKtec 回复2025-03-11
Hello, we are very sorry. Due to the large number of inquiries received recently, our customer service has not responded in time. We will reply to you as soon as possible.
I ordered a K8 Plus and the order and delivery were completed within two weeks.
The quality of the hardware is very good and I wanted to order another machine.
The order was confirmed on 20 January 2025 and on 24 January there was the only email about this order with a tracking number.
Since then there has been no change to the tracking status.
I have tried to write several mails to the support and service. But so far there has not been a single response.
The contact form has also remained unanswered. The manufacturer is simply playing dead here. I have now sent an enquiry to paypal which has not yet received a reply from the manufacturer.
I would not buy here again. The hardware is good, but the service and customer contact is non-existent.
After paypal has not received any feedback from the manufacturer. It refunded my payment.
Many thanks to Paypal.
For the manufacturer the order would have been GMK1168 from 20 th. January.
GMKtec 回复2025-03-11
Hello, I'm very sorry, please provide the order number and we will check it for you.
No contact after checkout process failed.
During the checkout process something went wrong. The amount got withdrawn from my account but no order confirmation or anything. I contacted gmktec support but no reply as of yet (3 days now).
GMKTec, please increase your customer support to handle questions as I’m not the only one trying to contact you.
Edit: just received my money back, but no contact from support. Purchased the model again but with creditcard and insurance this time. Will update again after receiving the product.
Absolutely worst nightmare, purchased a product, cancelled order, payment not refunded, pay in 3 plan still active and zero communication! Everyone stay away! Scammers and liars.
GMKtec 回复2025-03-11
Dear, We sincerely apologize for the inconvenience you are experiencing. We are currently working on intercepting the shipment, and once we receive the returned package, we will expedite your refund process.
We truly appreciate your patience and understanding. If you have any further concerns, please feel free to reach out to us.
I ordered a GMKtec M7. The delivery was swift and I could track the order. The unit seemed fine and Ubuntu install worked fine. The issue was that the top fan started to creak a few days after I began to use the PC. I contacted GMKtec and they sent a replacement fan. Unfortunately, the second fan broke less than a month after receipt with a noise that seemed like a ball bearing came loose. I contacted them again and they completely stopped replying to my emails. A decent unit that is unfortunately let down by low-quality top fans and the cheap wifi card that gives half the connection of my 10 year old mac mini. Buy at your own risk because if anything goes wrong, you're ignored.
GMKtec 回复2025-02-15
Hello, we sincerely apologize for the poor shopping experience. We have already alerted our customer service department to expedite the handling of your after-sales issue, and we will contact you within 24 hours. Please keep an eye on your email. Thank you.
Customer service is useless. Refused to deliver the delivery insurance I purchased. Niche hardware might be problematic. Couldn't get the amd GPU to work on debian, doesn't stop crashing. Sure it's drivers' fault but the hardware is too new to be relied upon
GMKtec 回复2025-02-15
Hello, since the delivery insurance fee is charged by a third-party insurance company and not by our brand, we have already applied for a refund of the insurance fee on your behalf. Please keep an eye on your email for further updates.
2/10 customer support, their social media is more responsive
I also placed my order before January 24th but they still haven't shipped my order after 3 weeks!
I've send emails already but they never respond. It's like screaming into the abyss.
Never buying on their site again.
Update: On February 22 they cancelled my order and said I would be refunded, almost 3 weeks later and I have never received my refund. I have already sent an email regarding this but have not yet received an answer.
Update 2: I have sent another email but after weeks instead of answering my emails I just get spam from their discount promotions
Update 3: I contacted them yesterday on their twitter page and they responded within an hour. (Promote them)
I have also received an email confirming that the money has been sent to my bank account but I haven't seen anything yet as of now. I'll improve my review once I do.
GMKtec 回复2025-03-11
Dear, We sincerely apologize for the delay in both shipping and processing your refund. We understand your frustration and are truly sorry for any inconvenience caused. Your refund is a priority for us, and we are actively checking the status. We will expedite the process and ensure you receive your refund as soon as possible. Our team will also follow up with you via email shortly. To assist you more efficiently, please provide your order number by contacting us at [email protected]. Thank you for your patience, and we truly appreciate your understanding.
Possible Scam Alert! - Order Stuck & No Customer Service Response
This company has demonstrated shady/unprofessional business practices. I placed my order on January 23rd (10 AM January 24th China time). Later that same day, they posted a banner announcing that orders placed AFTER January 24th would be delayed until February 5th (!!!) due to Chinese New Year. Despite my order being placed BEFORE this cutoff, they're still holding it without shipping.
I immediately contacted them requesting to process my shipment since my order was placed before their deadline - but they've completely ghosted me for 5 days despite promising 24-48 hour customer service responses:
Multiple emails to all their addresses
Social media messages
Zero response from any channel
My order is still "Awaiting Shipment" with no explanation. Their silence, especially after guaranteeing 48-hour responses, shows they're either grossly unprofessional with non-existent customer support (crucial for both shipping and potential product issues), or worse - they're running a scam operation.
Save yourself the headache and avoid this seller - spending €100 more elsewhere is worth the peace of mind.
I'm now filing a PayPal dispute.
I ignored previous negative reviews, and I regret it. Don't make the same mistake I did. I will never purchase from them again.
Update 12 02 2025: no shipment no tracking, I opened a paypal dispute and the seller waited till the last day of the PayPal deadline, they initailly asked if I wanted a refund despite me clearly stating that multiple times in my dispute. I confirmed again I wanted a quick traceable refund, they ignored my answer for 4 days, and then asked again if I wanted a refund stating that in order to get it I had to FIRST close the dispute. This is a kmown scamming technique as once you close a dispute you cannot open it again, and PayPal itself advises not to do so.
They only answered via Paypal and only after I opened a dispute, they NEVER answered any of my emails.
STAY AWAY FROM THEM!
GMKtec 回复2025-03-11
Dear, We sincerely apologize for the inconvenience and frustration this situation has caused you. We truly regret the delay in processing your order and acknowledge that our customer service response did not meet your expectations.
Please rest assured that we are actively working on improving our customer support to provide faster and more effective communication. If there is anything we can do to assist you further, please do not hesitate to reach out.
Once again, we apologize for the experience you had, and we appreciate your feedback as it helps us improve.
M7 Pro. Have been appealing to 'Support' (loosest possible terms) since the 4th Jan. The Bluetooth stopped working abruptly and has now disappeared altogether so guessing hardware related. I have managed two holding responses and then absolutely nothing. I have emailed every possible address on the website, but literally no one cares! I wish I had read some of the other reviews before purchasing!
I wrongly ordered the wrong power supply with a PC. Been trying to get the order changed or cancel it, but they won't reply to emails - or ship the order. What sort of company is this?
It seems that once they have your money you don't hear from them again.
The company website says: "No questions are too big or too small, we are here to support you".
What is should say is "don't bother emailing us we won't reply"
I placed an order via Amazon on 20 th January 25, for a K6-7840HS-32GB+1TG SSD-Black and I also phoned Amazon to confirm my order was for this model with 1TB SSD and I was told YES this is the model I have ordered.
I contacted GMKtec via Amazon to asked if this will be supplied with a UK 3 pin plug and 1TB SSD and the reply I received said yes to the plug, but regarding the mini PC my order is correct to what I ordered.
Then I received a G2Plus Mini P 256GB SSD which I did not order. I now have the broblum of returning this back to Amazon for a refund, plus I also took out extra insurance cover which I have to wait even longer for my refund because Amazon said it has not been delivered yet to it can not be candled yet.
I see that GMKtec have now changed the model listing and deleted the model I eroded with a different model for the same price but not with a 1TB SSD.
Ordered on the 9th of January, order has been awaiting shipment status the whole time. Multiple message to customer service with no response, will not be ordering from this company again. As I'm writing this, the order still hasn't shipped.
UPDATE: As of 18 Jan still no communication(5 emails sent multiple times) or PC.
UPDATE: They finally responded with a time of 1-2 business days for shipping, those two days came and went, still no update or change in status. Starting to believe I won't ever get this order or my money back.
UPDATE: Jan 23rd, Zero response to emails and no delivery. The company will respond here, but they do nothing after the fact.
UPDATE: Jan 28th, still no response from GMKTEC, I have a feeling I won't ever recieve my item. Do yourself a favor if you're buying one of these computers and get it from Amazon. At least then you'll be protected from theft, which at this point is looking like it happened to myself and this purchase.
UPDATE: Feb 1st, still no response, still no delivery of order. I'm starting to believe this company is a fraud and have stolen money from a few of us based off other reviews. Don't buy from this company.
UPDATE: Feb 3rd, still no response, still no delivery of the order. This order is over a month late now, and I'll be going through my credit card company on Friday to file a fraud case of this continues.
UPDATE: Feb 7th, emailed everyone and messaged everyone on the contact list, got a response back, which I assume was automated, and still no response, email, message or item delivered. This company is a complete fraud.
UPDATE: FEB 9th: Finally got a response from one of they're sales people(Sad that their sales dept actually contacts people for orders). Was told someone will contact me in 48 hours. Time to see if this happens.
UPDATE: FEB 11th: After emailing everyone I could find online from their company I was able to make contact and get a response. However, after securing a full refund I don't believe I will ever use this company again.
GMKtec 回复2025-01-21
Hello, please send your order number to customer service and we will check it for you.
Product came in 10 days and works as intended (G3 Plus). Communication could be better though. I only received notice of shipping 2 days before the nuc got delivered, so I grew a little unpatient. However everything worked out and the seller kept his promise.
I bought a K8 plus on January 8th on GMKtec.eu (that has disappeared or is down right now) and the order is still confirmed. I tried to contac GMKtec vía email and Twitter but they didn't respond. It is incredible that I cannot access the website even to cancel the order and that the service never responds.
GMKtec 回复2025-01-21
Hello, the EU site is still to be improved, so it is temporarily closed. We will complete it as soon as possible. Regarding the order, we will ship it normally and notify the logistics order number by email. Sorry for the inconvenience caused to you.
Order placed on January 5 Order #GMK1061 pay express shipping and still not shipped
I placed an order on 2025-01-05 and since then my package is still in “confirmed” status. Nothing moves and nothing happens.
I contacted the company via their chat and I also sent them an email.
I have contacted the company via their chat and I have also sent an email to the contact email address indicated on their page and I have received no reply. This is not normal, no possibility of cancelling the order. What is certain is that this is the last time I will order from this site.
GMKtec 回复2025-01-21
Hello, sorry for the inconvenience caused to you. This product is temporarily out of stock. We have processed the refund for you. Please check.
I made an order on 2024-12-22 and since then my package is still under "Awaiting shipment" status. Nothing moves and nothing happens.
I contacted them via their chat and also sent
a mail to their contact email address listed on their page and got no response at all.
There is no excuse that after 9 days from ordering the item is still not shipped (not delivered, but shipped). Totally unreliable company.
Is this a scam or what ?
GMKtec 回复2025-01-06
Hello, I'm sorry for causing you a bad experience. Because there are many orders during the Christmas period, the product you purchased is out of stock. Our customer service has contacted you but has not received your reply. We have currently You got a refund
i really like to buy a k11 but no reply for my concern at all how i buy if i dont have any reply from customer service.
GMKtec 回复2025-01-06
Hello, sorry, due to the large number of email messages, our customer service may have missed your message, and we are deeply sorry for bringing you a bad experience. You can place an order successfully directly in the backend of the website.
Have ordered a AMD Ryzen 7 8845HS Mini PC--NucBox K8 Plus barebone. It arrived to the UK within 8 days. At first attempt fitting brand new RAM which matched the specs on the advert (2x32gb) it went through hiterations of black screen and fan going on and off, support replied a few days later advising to try crucial memories instead. Purchased new RAM as advised and still same, I get black screen. Support have never replied to a single email, only ever manged to get a message back via their Facebook page and now they stopped responding. I have wasted £400 and they are effectively a FRAUD where they have shipped a failing device. Although they advertise an "Always-On Support", this is far from it. I would advice to stay clear from this company as you'll end up wasting money. I am now £400 out of pocket.
GMKtec 回复2024-12-12
Sorry for the bad experience. We have received your feedback. Please give us your contact information and our customer service staff will contact you as soon as possible to resolve the issue.
