GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
Have brought a K11 directly from their website in Febuary, the delivery was delayed, communication lets say a nearly non existing. It got delivered, worked sadly it starting to already malefuncion. U cant count on their customer service at all, no answers...nothing. Nearly 600 € down the drain, for a dying APU. DONT BUY FROM THEM!!!!
Update:
After filing a case via PayPal they finally answered and I got a refund for the defect pc after I send it back. It's a shame I had to do all this just to get them to answer. After this I can't recommend buying from them at all!!!
The product died within 10 days of use an no answer from customer support for a week. Had to raise a case with Paypal to get my money back.
PS (01.07): The seller’s reply was all talk and no action. Despite them having received the return for several days now, still no refund in sight.
GMKtec 回复2025-06-18
Dear, we sincerely apologize for your experience. This is absolutely not the level of quality and service we stand for. We've immediately flagged your case to our quality control team to investigate and prevent such issues in the future.
To make this right, we'd like to offer you:
A full refund processed immediately
A replacement unit with expedited shipping (if you're willing to give us another chance)
Additional compensation for your trouble
Our customer service lead will personally contact you within 24 hours to resolve this. We're implementing stricter quality checks and improving our support response times based on your feedback.
We truly value you as a customer and appreciate you bringing this to our attention. Please reply with your preferred solution and we'll make it happen right away.
You need to have a tone of patience with customer service. Especially if you are ordering from EU. I ordered G9 for easy NAS solution @ home. After waiting for 4 weeks and a half dozen mail exchange with the customer service the G9 has arrived. After testing a few days, just decided to return it back, it was getting hot. I sent it back to GMKtec Germany (I got the adres from the customer service), after 5 weeks the package returned back to my home adres, the package couldn't be delivered, wrong adres (mind you, as a customer i have to pay for the postal service). After i expressed my dismay, the customer service offered me under their expense the package to sent it again (this time to their headquarter office). I just decided to keep it. Customer service has send me ssd as a compensation & i like the politeness of their communication style. I am using G9 just for other staf than NAS, after all it is not such bad for that price.
Ordered 8 days ago, payed succesfully , money is gone and i have nothing - no respond to mails, no update for the my order…
—— update 17.06. ——
After the negative review I was offered a 5$ compensation, and the response time to mails was significantly better
— update 28.06. —
I finally got my system. It works, the box had a a little damage on the corners, but the mini pc is complete fine
It is as fast as you get for that price. Had no trouble booting it up and play around a little. Every thins seems fine. It’s pretty silent (not yet tested under heavier load)
After all if you want to buy from GMKtec I would recommend buying it from Amazon, I heard delivery is way faster there.
GMKtec 回复2025-06-18
Dear, we sincerely apologize for the delay and lack of communication regarding your order. Due to unexpected inventory shortages, we had to expedite production to fulfill your purchase. Your order has now been prioritized and shipped with expedited delivery—tracking details will be sent to you shortly. We deeply regret the slow response from our customer service team. Your feedback has been escalated to our management, and we are implementing immediate improvements to ensure faster and more transparent support moving forward. If you have any further concerns, please reply directly to this message—we will personally monitor your case and resolve it promptly.
Company didnt refund even the mini pc has been delivered back!
GMKtec G9 mini PC
Order ID GMK00119706
GMKtec 回复2025-06-12
Dear Valued Customer,
We have processed the refund to your account. A confirmation screenshot has been sent to your email—please check your bank account for the transaction. If you require any additional documentation, feel free to contact us.
Thank you for your understanding and support!
Best regards,
GMK Customer Support Team
Ordereda minipc, 10 days and counting. Countless mails and they just ignores you, and against EU legislation, they already withdraw the cost, without sending the thing.
GMKtec 回复2025-06-12
Dear Valued Customer,
Please send your order number to our customer service email so we can check the status of your order for you. Thank you for your understanding and support!
20 days and counting and this hasn't arrived. Customer service ignores you. LOTS of complaints about this kind of thing and quality issues for those who do receive their items.
Edit in response to vendor reply (12/06/25): it's been 35+ days now and still nothing. You have the bare-faced cheek on here to pretend to be concerned yet you HAVE my details already and you HAVE my emails and messages on FB messenger. If you wanted you could have been in touch already. Absolute scam company.
GMKtec 回复2025-06-12
Dear Valued Customer,
We sincerely apologize for the delayed response. To assist you better, could you kindly provide your order number or the recipient’s name? This will allow us to promptly check the status of your package.
Thank you for your understanding and continued support.
I pre-ordered the EVO-X2.
For one thing, they have no customer support. Once you've paid them (or even before paying them), there's no way to hear from them, by email or anything.
Once it launched and shipped, the delivery was super fast though.
I ordered the 128GB RAM version. But looks like only 64GB of it is usable. I tried both the pre-installed Windows, and the Linux I installed on it. They both confirm that there is 128GB memory (by looking at the hardware details), but the OS can only use 64GB of it.
I contacted them as this seems like a hardware limitation and not software, and as I expected, there's no way to hear back from them.
I also wish it came without Windows as an option. The price of the Windows license is included in it, but the first thing that I did a few minutes after it arrived was to remove the Windows and install Linux.
It'd also be nice to have a 5GB LAN. But the 2.5GB LAN that it's equipped with is not bad. It's just at this price point, competitors like Framework have 5GB LAN.
Now I don't know without Windows if I'm going to be able to install any firmware update, if they provide any, in future. They seems to only support Windows.
UPDATE: I installed the new firmware by booting a live Windows with a USB, and now it allows choosing how much RAM to dedicate to the GPU. I lowered it to 32GB for now. I still hope in future they do provide UEFI updates through LVFS so I don't have to boot a Windows to do firmware updates.
GMKtec 回复2025-06-12
Dear Valued Customer,
For devices with 128GB of memory, the default VRAM allocation is set to 64GB at factory settings, leaving 64GB of memory available for system use. If you have other requirements, you may check the BIOS date by pressing Win + R, entering msinfo32, and locating the BIOS version.
For BIOS dates before May 12, 2025, VRAM can be adjusted within the system via the AMD graphics driver (reducing VRAM increases available memory).
For BIOS dates on or after May 12, 2025, VRAM must be adjusted in the BIOS settings.
If you require detailed instructions, please contact our support team at [customer service email]. Thank you for your understanding and support!
I returned and requested a refund for a faulty eGPU that could not be detected by either my mini-PC or a laptop. They say they have received my returned product and that a refund would be processed "immediately" and would see the money return to my account "within 3-5 business days". That was back in late April. It is now mid-May with no refund processed. This is scam company with faulty equipment and terrible customer support.
GMKtec 回复2025-06-12
Dear Valued Customer,
We apologize for the delay in responding to your inquiry. To assist you further, could you please provide your order number or the recipient’s name? This will allow us to verify the status of your refund.
Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any other questions.
I payed 2000 Euro for the EVO X2. I did not get anything. I wrote them many emails. I still did not even get any response. I think this is a scam. Do not buy anything here. Its not save. I am going to hire a lawyer to get my money back. What a scam.
GMKtec 回复2025-06-12
Dear Valued Customer,
We sincerely apologize for the delayed response. To assist you better, could you kindly provide your order number or the recipient’s name? This will allow us to promptly check the status of your package.
Thank you for your understanding and continued support.
So I have two G2s. Basically they work, although some actions are strangely slow. The thing why I only give 2 stars is because these mini pc’s are not compatible with external drives that support the 6gbps speeds. The same drives work great on any other computer I’ve tried them on, but not the gmktec’s. I’ve mailed GMKtec 3 times for support but had 0 response. So forget about any help if you have a problem when you buy from them.
GMKtec 回复2025-06-12
Dear Valued Customer,
We sincerely apologize for not responding to your message sooner. Regarding the issue you’re experiencing, please try the following steps:
High-Power Devices: If you’re using a high-power device (e.g., a HDD/SSD enclosure with a mechanical or solid-state drive), insufficient power supply may cause unstable recognition or performance degradation.
Alternative Ports: Try connecting the device to a different interface.
External Power: If the issue persists, consider switching to an externally powered enclosure for stable operation.
Thank you for your patience and understanding. Please don’t hesitate to reach out if you need further assistance.
Horrible customer service experience still waiting for refund
I placed my order for the EVO-X1 on March 22. A few days later, I noticed my order has not moved. Emailed them to followup. No response. Took another email before they responded. On April 6 and after 6 more followups I decided I want to cancel the order since I have seen how their customer service doesn't work. On April 9 they finally responded that they will cancel the order and refund me. It's now May 11 and after a few more email exchanges I still have not received anything. And guess what, the order status page still says "Awaiting Shipment".
Update: I finally got my refund and they are asking me to cancel this review. NO WAY.
Tried for a few days. Works pretty well. Silent operation. Considering to get another for my TV, since most TV box is getting pricey almost on par with mini PC. Mini PC more versatile.
DO NOT ORDER FROM THIS COMPANY. On 3/17/2025 I ordered a mini pc and paid the same time. It is now 4/29/2025 and have not received nor given information of shipping ? I finally got notice it was never shipped and they are checking why ?
I ordered from their EU site and then read all the negative reviews online which sent me into panic mode. However...
The order was placed on 24th March, I had a week of silence after that. Then they replied with a link with a tracking number and I had to wait another week for the item to be actually sent. After it was sent it arrived in another week.
Besides the lots of waiting they were responsive to emails and the product itself looks awesome, works great(at least for now) and comes with Windows 11 pre-installed. For some reason I was not asked to pay any customs taxes. The shipment was made to Romania.
Besides the waiting I have nothing to complain about and I am pleased with the purchase.
