GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
I’ve ordered nearly a week ago from the « newly opened » European website linked directly on the front page, since then, despite my numerous mails I have yet to receive a single answer other than an order confirmation, which may even be compromised since the international website says the payment is pending !!
update, issue has been resolved but I shouldn't have had to comment to fix it, so it's only getting 3 stars
My order confirmation was #GMK4692 .
GMKtec 回复2025-09-16
We sincerely apologize for the confusion and lack of timely communication. We have checked your order #GMK4692, and it shows that your package has already been delivered and signed for.
We truly appreciate your patience, and we would be very happy to serve you again in the future. Please don’t hesitate to contact us at [email protected]
if you have any further questions.
Bought the M5 to replace an older workhorse PC that I've been using for years - what a great little powerhouse this is! Even running it on BIOS quiet mode it easily handles all my work programs including photoshop, and hovers nicely around 50'C without ever making a noise. Major advantage with the tiny size keeping everything clean and tidy at my desk.
Caution! Apparently 1 year warranty and any replies are worthless. (Update)
An update: Gmktec 's reply sounding like they are going to address my warranty claim is worthless. I contacted them as they outlined in their reply. It took a week to hear back from them and then they had me email the same things to them over and over, where and when it was purchased. Pictures and videos showing the problem. All things I had done previously. The last email I received from them said for order inquiries, please provide your order number and purchase website and email it. Obviously they have no intention of doing anything about my warranty claim.
My GMKtec for almost 5 months. Then it locked up and would not restart. GMKtec has a one year warranty. I contacted them with my problem. They replied asking for photos of what was going on. I sent this to them. I then received an email that said "Hi There If you have another DDR you can change it to check if the problem still appear." So their answer to my warranty was to install my own part! I didn't have the DDR and I had no idea what it even is, and I was not going to open up a computer still under warranty. I sent an email advising them of this and after 3 days I have heard nothing further.
GMKtec 回复2025-09-17
We sincerely apologize for the inadequate support you received. Your warranty claim has been approved. Please contact us at [email protected] to arrange your free repair or replacement unit. We will prioritize your case and resolve it promptly.
GMKtec handled my order cancellation with professionalism and generosity. Their support team responded quickly and offered a complimentary keyboard without requiring return shipping. I truly appreciate their excellent service and will gladly recommend them!
Gmktec Delivers. Logistical issues seem to be somewhat prevalent among many customers (what do you expect when ordering products from the opposite side of the globe?) BUT their customer service is very helpful and responsive, and go out of their way to fulfill orders (that was my experience at least). Thanks Gmktec! 👋
Disappointed in evo x2 performance.
I have a rig that cost considerably less and out performs in bench marking the x2 in every component and I appear to have overpaid for a miniature version that in my opinion has been vastly over-hyped.
My ryzen 5 7600/geforce rtx 4070 and crucial t705 obliterate the x2 in all benchmarks for £300 less. In hindsight I should have kept my money in my pocket!
Purchased Intel 11th Jasper Lake N5105 Mini PC--NucBox 5 ( Wi-Fi 6, WIN 11 Pro)
Version: 8+128GB Win 11 Pro, tracking is not updated, been waiting for 21days noone responds on emails
10 weeks after purchase screen blanked and stated error, enabled 'self repair', useless. suggested restore. tested 3 dates, nothing. suggested reset, nothing. I've sent 3 emails to service, no response. 2 emails to support, received email failure for support address.
GMKtec 回复2025-07-23
Dear Customer,
Could you please let us know which website you purchased the product from? If it was through our official website, kindly provide your order number and email it to our customer service team at: [email protected].
We’ll promptly assist you with your product-related issue.
Best regards,
GMK Customer Support
Purchased a NUCBox from the offical GMKTec shop on Amazon. 70 days later the SSD failed, rendering it unusable. No response to a series of emails to 3 different GMKTec support inboxes despite following all the guidelines on their Contact Us, not even a message to say we've received your email.
Bought a GMKtec NuBox M5. One week into using it, the computer goes into 'Automatic Repair' mode. It then sends you to options to try, all of which did not work. Tried to get to GMKtec support. It sent me to a 3rd party support site and they wanted me to pay for their answer. Bad experience. Will not buy from them again. Buyer beware.
GMKtec 回复2025-07-22
Dear Valued Customer,
Please note that our technical support services are typically provided free of charge. If troubleshooting attempts are unsuccessful, you may contact our customer service team to arrange a product replacement.
Thank you for your continued support and understanding.
Best regards,
GMK Customer Support Team
I just wish GMK makes a management app for us to manage fans and other settings also be more responsive to emails, overall Hands down the Evo X2 is one of the best systems I have ever used, THANK YOU GMK,
GMKtec 回复2025-07-22
Dear Valued Customer,
We sincerely apologize for the delay in responding to your message. We truly appreciate your feedback and will take steps to improve our services accordingly. Thank you for your continued support.
Best regards,
GMK Customer Support Team
Great little computer. Very fast for the price. This little thing performs like some much larger and more expensive computers. Also having 2 NVMe slots is a nice little extra. It is just smaller across then a standard NES controller.
I purchased an M6 with the 6600H chipset, and all working fine and very fast, just right for what i need, i.e. a bit of light gaming, internet and youtube. The fan can be a little noisy at times, but generally it's reliable and does what i need. I can't comment for the other models, but this one appears stable and reliable.
AJ in the UK
No response
Wanted to buy 2 of the evo x2 from their eu website but got absolutely no response. I’m in the UK which is not EU, so I need to know if the duty is declaimed as paid for not. It’s not hard. UK is not Europe and help pages don’t distinguish this, just sends you to Europe duties pages
GMKtec 回复2025-07-22
Dear Customer,
Regarding customs duties, please refer to the detailed information on the product page. Generally, no duties are required for most products. However, for the EVO Series, customers are responsible for any applicable customs fees.
If you have any further questions, feel free to reach out to our customer service team. Thank you for your support!
Best regards,
GMK Customer Support
Great product, and terrific customer service. My unit shipped with the wrong power cord and they shipped the correct one immediately after contacting them - zero hassle.
I ordered a mini pc. From day 1, it would crash multiple times in a day. I was advised to download and install from the company's website. I did that a number of times. The problem still existed. In the meantime, I spent so much time downloading apps that would test the RAM and SSD cards. The results were fine, but the pc would still keep crashing. They agreed to give me a full refund and gave me a US address for return, which I did. After a multiple emails, still no refund. I will have to contact my credit card company.
UPDATE: I switched from one star to three. I received a full refund. It seems that it was just a bit slow and unclear communication that caused the issue for me. Still,
2nd update: Thanks for your response, which shows that Gmktec cares about their products and service. I bumped it up to five stars. You earned my full trust. I am looking into purchasing your Evo T1.
GMKtec 回复2025-07-22
Dear Valued Customer,
Please note that in rare instances, our Finance Department may inadvertently overlook processing refunds. If you have not received your refund within the expected timeframe, please don’t hesitate to contact our Customer Service team—we’re here to assist you promptly.
Thank you once again for your trust. We remain committed to providing you with exceptional service.
Best regards,
Customer Support Team
GMK
finding driver software for Window10 is impossible as their support site only has win11.
GMKtec 回复2025-07-22
Dear Valued Customer,
All our systems now come pre-installed with Windows 11, as Microsoft has ended support for Windows 10 and no longer provides driver updates for it.
If you have any further technical requirements, please don’t hesitate to contact our customer service team. We’re always here to assist you!
Thank you once again for your trust. We sincerely appreciate your support and are committed to delivering the best service possible.
Best regards,
GMK Customer Support Team
Bought a mini PC from GMKtec. The PC itself works well but the power supply failed after a couple of hours. So I bought a replacement power supply and GMKtec refunded the costs for that. Customer service via e-mail was very fast and reasonable.
GMKtec 回复2025-07-22
Dear Valued Customer,
Should you have any further questions or require assistance while using our product, please do not hesitate to contact us. We are always here to help!
Thank you once again for your trust. We are committed to providing you with the highest level of service.
Best regards,
GMK Customer Support Team
Good after-sales service. Even though I bought the item through unofficial channel, they're willingly provided me a support.
I hope the fan I bought isn't that overpriced though.
