Bought a K11 (R9-8845HS).
Bought a K11 (R9-8845HS). World like a charm! Perfect for Batocera. Great kommunikation. Some customs problems were fixed quick and easy. Recommended!
关于 GMKtec
数据更新- 网站
- www.gmktec.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 115 条评价
- 差评回复率
- 71%（63/89 条）
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商家自述
GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
以上内容由商家自行提供，未经平台核实。GMKtec靠谱吗？
GMKtec（www.gmktec.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 226 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：54% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 71% 的差评；近 12 个月新增 115 条。数据最后更新于 2026-10-25。
用户怎么说
Bei meiner Lieferung gab es Probleme…
Bei meiner Lieferung gab es Probleme mit der Zollabwicklung. Eine Mail an den Support und das Problem wurde sofort gelöst. Der K11 kam sehr gut verpackt und versiegelt an. Die Inbetriebnahme erfolgte problemlos. Dies kleine PC hat eine enorme Leistung. Es macht viel Spaß damit zu arbeiten. Der von vielen angesprochene laute Lüfter stört mich persönlich nicht, er tut seinen Dienst. Und auf dem Profil "Silent" ist er kaum wahrnehmbar. Alles in allem ein gutes Gerät. Über die Haltbarkeit kann ich keine Aussage treffen und hoffe bei einem Problem auf den sehr guten Service. There were problems with customs clearance for my delivery. I sent an email to customer support and the problem was solved immediately. The K11 arrived very well packaged and sealed. It was easy to set up. This small PC has enormous power. It's a lot of fun to work with. Personally, I don't mind the loud fan that many people have mentioned; it does its job. And on the “Silent” profile, it's barely noticeable. All in all, a good device. I can't comment on its durability, but I hope that if there are any problems, the excellent customer service will be there to help.
I have my mini for exactly one month…
I have my mini for exactly one month and it will no longer boot. it will only go to the bios page. I get no response to emails to support. not happy!!
GMKtec 回复2025-10-22
Dear, We’re very sorry to hear about the issue with your Mini PC and for the delay in response. Please contact our support team at [email protected] and provide your order number and SN code. We’ll prioritize your case and help you resolve the problem as quickly as possible. Thank you for your patience and understanding. Best regards, GMKtec Support Team
I bought the NucBox G10 Mini PC for my…
I bought the NucBox G10 Mini PC for my dad. He mainly uses it for browsing the internet and watching videos. The reason we had to switch machines is because Microsoft is about to stop supporting Windows 10, and his old computer can’t upgrade to Windows 11. Overall, this little PC handles web browsing, video streaming, and even some casual online games really smoothly. For under $200, you get 16GB of RAM and a 512GB SSD, which is more than enough for daily use. The initial setup was super easy too—just one tip: don’t connect it to the internet during the very first setup, otherwise it’ll automatically start updating. I didn’t know that at first and ended up spending over four hours updating the system. Now, a couple of downsides. First, there aren’t enough USB ports. Second, the instructions could be clearer. For example, the pre-installed system already comes with the drivers, so you don’t actually need to download them again from AMD’s website—I only found that out later. If they made that point clear, it would save users a lot of time. That said, none of these are dealbreakers. At this price, the performance is honestly a great value. Customer service is mainly through email, but their responses were quick and friendly, which was a nice surprise. Shipping, on the other hand, took longer than I expected—it’s not as fast as it used to be, and getting stuff from China to the US takes some time. Hopefully, they can stock more units locally in the US so delivery speeds up. I might even get a higher-end version for myself later, mainly for gaming.
Having read the previous reviews
Having read the previous reviews, I can only say that gmktec is a fast-learning organization. Communication with the company is very effective. So far, my emails have been answered within a few hours. The product I ordered was delivered from Hong Kong to the Netherlands two days earlier than promised. If the product continues to work as expected, I will remain a satisfied customer.
gmktech.com 8 days and still not shipped Order ID: 00176579
Buying from gmktech.com is not a pleasant experience at all. It has been 8 days since I ordered and the status is still 'awaiting shipment'. Update: My shipment has been shipped via Fedex a day after this review, and its ETA is on the 3rd October. My apologies for being too critical to gmktec. I will update my review again when received Update 12th Oct: The mini pc I ordered arrived on 3rd of Oct. The mini pc quality is beyond my expectation. Although the m2 2280 slot is not usable other than for storage (it doesn't detect non storage nvme). Other than that it was a pleasant experience to use the mini pc
Intel Core Ultra 9 285H --EVO-T1 AI Mini PC
Purchased the barebone EVO-T1 and upgraded with 4TB SSD + 96GB RAM for my Kubernetes home lab. The Intel Core Ultra 9 285H handles multiple pods and containers effortlessly, with the 16-core architecture providing excellent performance for orchestration workloads. The three M.2 slots made storage expansion simple, and 96GB RAM gives me plenty of headroom for memory-intensive applications. Dual 2.5G LAN ports are perfect for cluster networking, and the compact form factor saves valuable rack space. Outstanding price-to-performance ratio for serious Kubernetes development and testing environments.
Poor communication and no shipping update for my order
I placed an order (#GMK5468) on 11 September 2025 through the official GMKtec website (de.gmktec.com). I purchased a GMKtec NucBox K6 (Ryzen 7 7840HS, 32GB RAM, 1TB SSD) for €429.99, paid securely via PayPal. The order shows as “Confirmed” since the day I paid, but I have not received any tracking number, shipping confirmation, or proper response from customer service. I emailed but I only got redirected without a clear solution. The Service team never replied to my messages. This lack of communication is very disappointing. I expected faster support and at least a status update after more than a week. I am considering opening a PayPal dispute if I don’t get a response soon. I hope GMKtec can improve customer service and transparency for EU customers, because right now the experience is not trustworthy. I finally received the order after 26 days, and I didn’t notice any other issues with the product or the packaging.
Very Satisfied
I have a G9 and an M6 for a home lab. The GPU transcoding for my media centre works very well on the M6 and the 4 nvme slots on the G9 work well with TrueNAS installed on it. Both machines perform excellently. I have had no issues with any of the products and I found the after order and after sales service to be good. All queries were answered by friendly staff within 12 hours, which is excellent, given the time difference between myself and GMKtec
Great product and excellent service
Great product and excellent service. I had an availability issue with the product I ordered, but the customer support team helped me choose an alternative configuration, and I received the product within a reasonable timeframe. I am satisfied with the brand and the personnel supporting it so that I will purchase from them again in the future.
This is my second M5 Plus mini-PC
This is my second M5 Plus mini-PC! I already have a 16GB Ram-512GB SSD model that works perfectly! The GMKtec team is very responsive in case of problems like me with the delivery! Reliable and efficient products + professional and serious team ;-) I recommend!
No respons on service issue on my M5+. Now solved
I have a bought a M5 Plus mini PC in July -25 (order #GMK2798) and it worked like charm. More than a week ago it stopped working, it didn't start at all when pressing on/off. My guess is that the power adapter is broken but I have contacted GMKTec in the German organisation since it was bought in the German GMKTec shop but even after a number of tries there is NO response what so ever. It's just awful how they can not return a mail/web form and try to help out to solve this. !!!! Thanks for coming back and also via e-mail where there is a promise about a deliver of a new ac/dc adapter as first step. I hope it arrives in next couple of days from Germany. I will update here too. October 2025 - Okay, last update. I got in the end a new power adapter and Im up and running again. great. So in the end, it all worked out great, but you have to be sharper when customers contact you the correct way, do not wait until we respond to TrustPilot. It's not a good business idea.
GMKtec 回复2025-09-16
Dear, we are very sorry to hear about the issue with your M5 Plus and for the lack of response you experienced. Please accept our sincere apologies for the inconvenience this has caused. To resolve this quickly, kindly contact us directly at [email protected] with your order details. Our service team will arrange a replacement for you as soon as possible. If it turns out that only the power adapter is faulty, we can also send you a new adapter directly to save time. Thank you for your patience and understanding — we will make sure to get this solved promptly.
Complete scammers
Complete scammers. The site makes it look like they ship from Europe, but everything comes from China. In the end, you end up paying an outrageous price because of customs fees. Stay away from them.
GMKtec 回复2025-09-16
Dear, we are truly sorry to hear about your unpleasant shopping experience and we sincerely apologize for the inconvenience caused. At present, most of our products are shipped from our manufacturing facilities in China. We are already planning to expand with European local warehouses to provide a smoother and faster delivery experience in the near future. Regarding customs duties and taxes, these are standard procedures required for international shipments to ensure safe and legal delivery. We kindly ask for your understanding and cooperation in completing customs clearance. If your order incurred additional customs fees, please feel free to contact our customer service team. We will do our best to assist you and explore possible reimbursement solutions to reduce your burden. We truly appreciate your feedback and will keep improving our service to bring a better shopping experience for our customers in Europe.
PC stopped working after 3 months
PC stopped working after 3 months, sent back to China at my own expense, waited over a month for them to tell me it's not covered under warranty due to a faulty motherboard. Absolute garbage company to deal with - avoid purchasing any junk from them as there's no warranty what so ever
GMKtec 回复2025-09-16
Dear, we are very sorry to hear about your experience. Could you please let us know which platform you purchased the PC from? All GMKtec products come with a one-year warranty, and we would like to check your case carefully. Kindly contact our service team at [email protected] with your order details, and we will assist you in resolving this issue. Thank you for bringing this to our attention.
Updated After Communication
Update: It appears their website was incorrect, it was shipped FedEx, not DHL. It was on track to make it within the 2 weeks their Shipping Policy states but FedEx didn't make it to me on time - that's on them, not GMKtec. Updating to 3/5 stars instead of 1/5. Communication could have been better but assuming no issues with unit, I'll be happy! I placed an order on 08/25/2025. I received a DHL Tracking number 3 days later. Since then, there has been 0 movement. Their website shows "Pending" and DHL's Tracking shows it as an invalid number. Their Shipping Policies recommend you use 17track.net for tracking and it doesn't know what to do with the tracking number either. It appears I was probably given a fake tracking number and it hasn't shipped at all. It's been two weeks (09/08/2025) and I can't get a response via email either. I've heard good things about their products and I'm sure that's the case but do not order directly from GMKtec. It is worth the risk management to buy from a different source and use a credit card in case you need the protection of charging back your order. At this point, I would just be happy with a refund and re-ordering via Amazon but I can't get an email back.
GMKtec 回复2025-09-09
Dear Customer, Please proceed with the tracking via FedEx. We apologize for any confusion caused. Sincerely, GMK Customer Support Team
disappointment but happy end
My order hasn't shipped after almost a week. The money was sent immediately. They don't respond to emails. Not a good impression, it seems like they don’t have a customer service. 09-16 update: My package was delivered yesterday. Shipping was very fast. I suggest you improve your customer service.
GMKtec 回复2025-09-16
Dear，we’re very sorry for the delay and for the lack of timely response. Could you please send your order number to [email protected]? Our team will prioritize your case and help to speed up the shipment. Thank you for your patience — we’ll make sure this is resolved quickly.
Unprofessional and Unreliable - Avoid at All Costs
I “bought” an item from their website which was listed at £0. I went through the whole checkout process, but of course they never sent it. Instead, after ages, they just said it was a “mistake” on their site and left it at that. Communication with them is absolutely awful – if they reply at all, it takes them weeks. Overall, a complete joke of a company. /reply, Discount code is not compensation. Avoid this company.
GMKtec 回复2025-09-16
We are very sorry for the mistake and the poor experience you had. 🙏 Please contact our customer service at [email protected] — we will provide you with a special discount code as compensation.
The Evo X2 is fantastic…
The Evo X2 is very impressive. I've been playing 2D platform games like the new Shinobi at 4K 165hz, looks and feels so nice. PC is very small and quiet, and looks great. The downside is GMK customer service. They just don't answer you... took 2 weeks to ship when they state it'll be immediate, and when you've spent £1800 it isnt good enough not knowing what's going on.
GMKtec 回复2025-09-17
Thank you so much for your positive feedback on the Evo X2! We’re thrilled to hear you’re enjoying its performance and design. We also sincerely apologize for the delay in shipment and our lack of communication. Due to unexpectedly high demand, we experienced temporary inventory shortages, which impacted our shipping timelines. This is not the level of service we aim to provide, and we are actively improving our logistics and customer support to prevent such issues in the future. We truly appreciate your patience and understanding. If you have any further questions, please feel free to reach out to us directly at [email protected].
Dont waste your time and a horrible company
Biggest waste of time and a piece a junk. This device couldn't event run chrome without lagging or crashing. They try to waste your time with troubleshooting because they want you be outside of your return window. I had to pay $18 out of pocket to return this garbage, and they still have not refunded me.
GMKtec 回复2025-09-16
We are very sorry for the trouble you experienced. Please kindly contact our customer service at [email protected], and we will arrange your refund. It usually takes about 7 business days to process. Thank you for your patience.
Good service en quick response
Package received according to plan. I had some questions that were answered quickly from GMKtec. Good service en quick response