GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
以上内容由商家自行提供，未经平台核实。GMKtec（www.gmktec.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 226 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：54% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 71% 的差评；近 12 个月新增 115 条。数据最后更新于 2026-10-25。
Bought GMKTec G3 on Semptember 2025. Works great. However the fan started to craking. Wrote to support and they sent a new one without any problems. It arrived yesterday and everything is great again
Thanks for the 5⭐! Glad you're enjoying your GMKtec mini PC 🙌
I recently purchased a mini PC from GMKTec, and the entire experience was genuinely top-notch from start to finish. What made my experience great was the level of professionalism and support throughout the whole process. The ordering process was smooth and straightforward, and the product was shipped quickly. Delivery was on time exactly as promised, which is already something many companies struggle with. What truly sets GMKTec apart, though, is their customer support. They were responsive, helpful, and proactive. They even assisted me with handling import duties, which made a huge difference and removed a lot of stress from the international shipping process. That kind of support goes beyond basic customer service, it shows they actually care about their customers. The mini PC itself arrived well-packaged and in perfect condition, performing exactly as described. It’s clear that GMKTec focuses not only on product quality but also on the overall customer experience. If I had to offer constructive feedback, it would simply be to keep maintaining this high standard as they grow. It’s rare to find a company that combines competitive products, reliable shipping, and truly outstanding support. Overall, I highly recommend GMKTec to anyone looking for a reliable mini PC manufacturer with exceptional service. I would definitely purchase from them again. Much appreciated guys at GMKTec!
Thanks for the 5⭐! Glad you're enjoying your GMKtec mini PC 🙌
I bought a GMKtec NucBox M6 Ultra (Ryzen 5 7640HS, 32 GB RAM, 512 GB SSD). It's cheap ($369), cute and fast, but I've had a lot of issues. - USB ports can't support hard drives and keep dropping out (device not recognized). - Ethernet and WiFi internet - very intermittent. Takes a long time to get connected, not reliable to stay connected. - Bluetooth - connected to my Apple AirPod Pros, and the audio keeps dropping out/skipping - even though I'm 24" from the box. - Headphone out is extremely noisy - digital noise. Unusable. Apparently, these are common issues across all of these inexpensive mini-PCs. Ultimately, I guess you get what you pay for. Just want people to know that they are a bargain for good reason. I'm going to need to buy something more expensive from a company with a long history of quality. Edit: I purchased via Amazon (Order # 113-0390716-9950654). S/N: M6U25430321
Thank you for sharing your detailed feedback regarding the GMKtec NucBox M6 Ultra. We sincerely apologize for the issues you have encountered with USB connectivity, network stability, Bluetooth, and audio output. Could you please provide your order number and the platform where you purchased the device? This will help us verify your order and offer the most effective support. Our technical support team is ready to assist you in troubleshooting the issues you mentioned. We can guide you through USB and network settings, driver updates, as well as Bluetooth and audio optimizations to improve your device performance. If our support resolves the issues, we would greatly appreciate it if you could consider updating or removing your review. This helps us continue to improve our products and service. Please contact our support team at [email protected] with your order details, and our professional team will assist you promptly.
I ordered a K8 Plus and it is an amazing machine. Very good built quality and amazing performance. It came with 64 GB of DDR5 RAM; and I am using it as a server for automation with LLMs. It comes with 2 fans that raise the potential performance level, in idle they stay quiet though. The device came from china which I wasnt aware of when I ordered it from the EU shop. It took 3 weeks to arrive and I had to pay extra cutom fees. But GMKtec repaid all of them a bit later. So big up for their service and an extra big up to their engineers who did a great work!
Thank you so much for your detailed review of the GMKtec K8 Plus! We’re thrilled to hear that you are enjoying the build quality, performance, and quiet operation while running your LLM automation programs. We also appreciate your understanding regarding the shipment from China and the associated customs fees. We’re glad we could assist in refunding the extra charges. Your positive feedback means a lot to our engineers and the entire GMKtec team. If you have any suggestions or additional feedback on how we could make your experience even better, we would love to hear from you.
I bought a GMKtec NucBOX M6 Ultra to run server workloads. The device stops working on average once every 24h and this is happening increasingly frequent. I have sent many mail to the helpdesk email address stated on the website. So far they only requested log files - which I've sent - never got any answer back. The is very disappointing: I have a useless device that costed me almost €400
Thank you for sharing your feedback regarding your GMKtec NucBox M6 Ultra. We sincerely apologize for the frequent device interruptions and the lack of timely responses from our support team. We fully understand how frustrating this must be, especially when using the device for critical server workloads. We want to make this right. Our technical support team is ready to actively troubleshoot the issue and guide you through solutions that can stabilize your system. If necessary, we can also explore replacement or repair options to ensure your device works reliably. Could you please confirm your order number and the platform where you purchased the device? This will help us prioritize your case. We value your satisfaction greatly. Once the issue is resolved, we would greatly appreciate it if you could consider updating or removing your review, as it helps us continue improving our products and services. Please contact our support team at [email protected] with your order details, and we will ensure your case receives immediate attention.
Order GMK12195, Ordered k12 a few days ago and no response or anything from them via email etc, all i want is an update to my order but im getting nothing?? Update stand corrected I have an update haza! Thank you ☺️
Thank you for the update regarding your GMK12195 order and for letting us know that you have received the information. We’re glad everything has been clarified! We truly appreciate your support and, if you are satisfied with your GMKtec experience, we would be grateful if you could leave a 5-star review. Your feedback helps us continue improving our products and services.
Even before they processed my order, I asked them to cancel so that I can order from the EU platform. They said they don't have it from the stock anyways and they will refund me for the tax. They didn't reply my emails after I recieved the product. Also, if you are sending from China to Europe, and if I expressed my my wish to order from the EU version fo your webpage, I think it is clear that an EU plug should be used, but no. So, I get an extra TAX + Comission Fee of Fedex, then I need to buy a converter from US to EU plug. But for the long run use, since it does not have a CE ceritficate I need to buy another EU adapter. I wish I did not buy this at all. I do not recommend.
Thank you for sharing your detailed feedback regarding your recent purchase. We sincerely apologize for the inconvenience caused by the shipping process, extra fees, and plug type mismatch. We fully understand how frustrating this experience must have been, especially when your order expectations were not met. We acknowledge that clearer communication regarding EU stock availability, plug types, and CE certification could have prevented these issues. To help make up for the inconvenience, we would like to offer you a special discount on your next GMKtec purchase or support with replacement parts (such as a compatible EU plug). Please contact our support team at [email protected] with your order details, and we will prioritize your case.
Bought GMKtec Nuck 12, having issues with the CPU fan turning on by itself when in sleep mode every two minutes or so and also while running, i was told it was a firmware update issue and received from GMK bios and ec update; executed the update as per instructions and my mini-pc bricked and now won't turn on, corrupted firmware on the EC it seems, reached out to customer service given in warranty but no feedback
Thank you for reaching out and sharing the issue with your GMKtec NucBox 12. We sincerely apologize for the inconvenience caused by the fan behavior and the difficulties after the firmware updates. We fully understand how frustrating this must be. To help us prioritize and resolve your case as quickly as possible, could you please provide your order number and confirm the platform where you purchased the device? Once we have your order details, our support team will contact you immediately and guide you through the repair or replacement process. Please reach out to our dedicated support email [email protected] with this information so we can assist you as a priority.
We purchased a Mini PC in December. Despite the holidays, shipping was very fast. The customer service team was always friendly, very quick to respond, and always helpful. So far, everything is running smoothly. Thanks to the GMKtec- team!
Thanks for the 5⭐! Glad you're enjoying your GMKtec mini PC 🙌
My experience with GMKtec has been extremely frustrating and disappointing. I purchased a Mini PC NucBox K12 in early December, and the unit arrived completely non-functional (it failed to power on). The primary issue is not the product defect itself, but the abysmal management of the warranty and replacement process: - Slow and Ineffective Process: The process has been prolonged for over a month and a half, with me being forced to send multiple follow-up emails due to slow and generic responses. - Critical Failure to Deliver and Communicate: The company formally confirmed receipt of the returned unit on January 7th and explicitly promised that the functional replacement would be shipped within three days. - Complete Silence Since Promise: As of today, January 14th, this promise has been broken, and the most critical point is that I have received absolutely no reply, no update, and no tracking number since their email on January 7th. My follow-up demands on January 8th, 13th, and 14th have been completely ignored. More than 40 days after my original purchase, I am still without a working product due to the complete failure of GMKtec's after-sales service to adhere to its own commitments or even maintain basic communication. I am now demanding a full and immediate refund. To future buyers: While product quality can sometimes fail, the quality of GMKtec's customer support is what you should truly be concerned about. If something goes wrong, prepare for an unacceptably slow and frustrating path to resolution.
We are truly sorry to hear about your experience with the NucBox K12 and the warranty process. This sounds incredibly frustrating, and we sincerely apologize for the delay and lack of communication. This is not the standard we aim for. To make sure this gets the immediate attention it needs, please email your order number and a summary of the issue directly to [email protected]. A member of our team will personally handle your case to provide you with an appropriate resolution. We are committed to making this right for you. Thank you for bringing this to our attention.
Great product and support. Had an issue regarding SSD and was sent a replacement PC almost instantly. This M7 Ultra w/32 GB kick some butt. Can handle all my games seamlessly. My next Mini will be a K12 w/64
Thank you so much for your fantastic review! We're thrilled to hear that your M7 Ultra is performing flawlessly and that our support team could quickly resolve the SSD issue for you. It's great to know you're already considering the K12 for your next upgrade — we're confident you'll love it too. If you ever need anything, we're here for you. Happy gaming!
I ordered from GMKtec (Order No. 00198479). FedEx tracking shows the package shipped from China on 12/02 and was marked delivered on 12/03. That turnaround is highly unusual for an international shipment and raises serious concerns about the accuracy of the tracking record. The shipment was marked delivered, but the package arrived empty (no product inside). I contacted GMKtec and FedEx to resolve the issue. FedEx advised that the shipper must initiate the claim/investigation. Despite repeated follow-ups, GMKtec has not provided a verifiable claim/case number or written confirmation that a formal claim was filed and active. Communication has been slow and unclear, and I still do not have a resolution (replacement or refund). Key failures in this case: No credible explanation for the tracking timeline discrepancy Package delivered empty, with no prompt seller-led resolution No written claim details provided (case/claim number or documentation) No timely replacement or refund. Than reply from GMKtec, 01/15/2026 Once again, GMKtec has demonstrated unprofessional behavior with their latest response. Despite my repeated requests, GMKtec has avoided filing the required FedEx claim for the shipment they sent from China, which arrived in the USA the next day containing only an empty box—highly unusual for international shipping. GMKtec has repeatedly failed to take responsibility and submit the FedEx claim. I contacted my credit card provider, and they have already opened a dispute against GMKtec. I rarely write reviews, but I felt it was necessary to share this experience so others can be aware of situations like this. As of today, GMKtec still has not provided a FedEx claim number.
We sincerely apologize for the extremely unusual and frustrating experience with your order #00198479, especially the impossible delivery timeline and the empty package you received. We understand why this situation has caused serious concern, and we are truly sorry for the confusion and inconvenience you've endured, as well as for the delays and lack of clarity in our communication. We want to assure you that we are already actively working on this. A claim and investigation have been initiated with our overseas logistics partner regarding this shipment. We are escalating it as a priority. To ensure you receive direct, personal updates and a swift resolution, please contact our dedicated service team at [email protected]. When you write, please reference your order number (00198479) and mention the ongoing shipment claim. A senior representative will take over your case immediately to provide you with the specific claim/case details and work with you on arranging a replacement or refund as quickly as possible. We are committed to resolving this for you without further delay.
Bought an Evo X2 System (Strix Halo, 128GB version). I am in Germany and the system got shipped from HK because it wasn't in stock in Europe. I was quite disappointed because of VAT costs (400€) but GMKtec offered to reimburse me. Great stuff! In delivery, FedEx had trouble delivering the shipment and GMKtec was very responsive and eager to help me get my shipment. Never had such a good customer experience with an asia-based seller. Would buy again!
Thank you so much for sharing your experience! We truly appreciate your trust and are glad we could help resolve the VAT and delivery issues smoothly. Our team is always committed to making things right for our customers, and feedback like yours motivates us to keep improving. We look forward to serving you again whenever you’re ready for your next system!
l ordered a NUCBox K12 after researching quite a few manufacturers and mini PC'S. Although the K12 is slightly bigger than some minis, that works to it's advantage. It has great cooling even when pushed. I was also able to install 2 additional SSD's which has revolutionised my setup and general file storage. Delivery was prompt and setup out of the box was quick and painless. In use the K12 easily handles anything I throw at it ~ music production, video editing and encoding, digital painting. I got the 64Gb version and am so glad I did. It's early days but so far I'm very happy. I have not had any issues or a need to contact support so I can't comment on that aspect. I'm leaving 4 stars as I would like to use it for a while before submitting an updated review.
Thank you so much for taking the time to share such a detailed and thoughtful review of your NUCBox K12. We are thrilled to hear that it has been performing excellently for your demanding tasks in music production, video editing, and digital painting. It's especially great to know that the cooling system and the ability to install two additional SSDs have so positively impacted your workflow and storage setup. We truly appreciate your thorough approach and completely understand your wish to use the device for a longer period before submitting an updated review. Your perspective is valuable and respected. If you need any support in the future, please feel free to contact our dedicated team at [email protected]. We are always here to help. Enjoy your powerful setup!
I ordered three mini PCs (NucBox M5 Plus) in December 2024 for about 685 USD. Less than a year later, one device started showing defects, it won't boot properly, the power indicator turns off immediately. Support instructed me to return the device to their German warehouse in Bremen, including a warehouse code on the package. I did exactly that. DHL confirmed delivery with a signature. On November 13th, GMKtec wrote to me: "Dear customer, we have confirmed your returned item." They asked for my address to ship the replacement. I confirmed, and then silence. A week later, they suddenly claimed the package could not be found. Now THEY want ME to pay: 150 euros to "search" the warehouse with no guarantee of success, or 100 USD for a new device, or accept a 100 USD voucher. This is unacceptable. They confirmed receipt in writing. As an EU customer, I am entitled to a 2-year legal warranty under EU Directive 2019/771. Internal warehouse problems are not my responsibility. Bottom line: GMKtec is fine as long as everything works. But when you need warranty service, you get stalled and are expected to pay out of pocket.
Ordering from this company was a nightmare from start to finish. Placed my order, then realized I didn't need it, so cancelled my order. 3 Hours later, I get a notification saying they've shipped it. Tracking, however, says It's not been picked up yet, just the label created. I frantically try to get a hold of them, with zero reply for 24 hours, before they finally tell me they've intercepted the parcel, and it won't be shipped. 2 Hours later, I get a tracking update that my parcel is on the way. I question them about this, and they say they weren't able to intercept my parcel after all. Why lie? It was agreed with them, I would return it, and they would pay the cost of the shipping to return it as well. The item arrives, and I go to return it, only to be told they will give me an address in a few days. A few days go by, and I ask again, turns out they were waiting to see if someone in Europe would buy it, so I could then just ship it to them! I finally get an address off of them and send it back, it arrives, they then take days to refund me the cost of the order, but they've not refunded me the shipping. I'm then told they can only refund the shipping via PayPal, which I don't have. I suggest a Stripe invoice, they say no, then yes let's try it, then no, then we'll try it, then no it needs to be paypal. I've had to ask a friend to use his paypal account. They've then said it'll be dealt with in 3 days. When asked why, when it's an instant transfer, they said they needed their finance department to approve it! 5 Days later, I finally get the refund, and it was £3 short, but at this point, I just want nothing to do with them anymore. In total, from start to finish, this process took around 32 Days. Every single step of the way, they were useless. Hands down, one of thee worst customer service relations I've ever had to deal with as a business, so much so I've had to come leave a review to warn others, that's how bad it was. Avoid at all costs.
Got a GMKtec NucBox M6 mini-PC Ultra AMD Ryzen™ 5 7640HS and I'm veray pleased. Tiny box but amazing performances and considering the form factor, great connectivity including USB4! Fast delivery abroad (to France), overall very happy with the product, I highly recommend GMKTec mini PCs. The power adapter is hot but not that much.
Easily the best power for the price among mini-PCs (might be close to the lowest price, even, yet a more powerful CPU than most in the same range). Surprisingly little bloat pre-installed, too (so set-up was pretty quick). I've been running a few home media servers off it, and it's worked great. The small desk-footprint is a bonus, given I have it set up behind our living room TV. One thing I will note, the internal WIFI antenna isn't great (although it's fine if you're just surfing the internet). If you plan on using it for heavier tasks like I have, I recommend hooking it up to ethernet if you can (and if you can't, like me, a good USB antenna worked wonders (something with 2 antennas . Those little single-antenna entry level ones I tried weren't any better than the internal one)).
I love the NucBox G5 is remarkably compact, measuring just 72 x 72 x 44.5mm and weighing less than a small and light coffee mug (168 grams). To put that in perspective, it’s about 2/3 the length of a deck of cards, and about twice as thick. When you compare it to its predecessor, the NucBox G3 (see photo), it's clearly much smaller, and about the same weight. The G5 manages to maintain its power while taking up even less space on your desk... or frankly anywhere you want to put it. I had my G3 and now have my G5 mounted on the back of a monitor (see photos) - just be careful to ensure adequate ventilation so the unit doesn't overheat.
Awesome mini PC for home and office use. I bought this mini (even smaller than average) PC in order to make what in essence would function as a laptop for my disabled elderly mother in law. I coupled it with an 18" touchscreen portable monitor and a keyboard with a track pad. It's small size allowed me to use the vesa mounts on the back of the monitor to take it a lightweight, contained PC.
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