Gotyu Underwear

Thank you very much for your feedback! We’re sorry to hear that your experience with us wasn’t as positive as we want it to be for our valued customers. We would love to take care of your concern personally and work with you to find a solution. We’ve already sent you a message asking for your order details and contact information. We look forward to your reply so we can resolve your issue in the best possible way and provide you with the five‑star customer service experience we’re known for

Thank you so much for your 5-star review! ✨ We’re thrilled to hear you’re happy with your purchase and the process was easy! We truly appreciate your support! 😊

Thank you for your feedback! We apologize for your recent experience and the delay in receiving the return information. We have sent the return information to you and await the products' arrival in order to process your refund. If you have any questions, please feel free to reach out to our customer service team at [email protected]. Your recent experience with us does not meet the high standards of service that we normally provide to our customers and for that we can only apologize. Please let us know if there is anything else we can do to assist with your issue.

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback! We’re sorry to hear that your experience with us wasn’t as positive as we would wish for our valued customers. We’d love to take care of your concern personally and work together with you to find a solution. We’ve already sent you a message asking for your order details and contact information. We look forward to hearing from you so we can resolve your concern in the best possible way and provide you with the five-star customer service experience we’re known for.

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback 💜 We’re sorry to hear that the delivery did not meet your expectations. Unfortunately, we’re unable to look into the status of an order without receiving any specific order information, such as an order number or the email address used at checkout. Without these details, we can’t properly track the shipment or clarify what may have caused the delay. For context, our standard delivery time is 8–12 business days once an order has been dispatched. Depending on the destination and the shipping partner, international shipments can occasionally take longer, especially during high-volume periods. We understand how frustrating this can be when you’re waiting for your order. Please feel free to reach out to us directly with your order details so we can take a closer look and assist you as best as possible. We’re always happy to help!

Thank you so much for your 5-star review! ✨ We’re thrilled to hear you’re happy with your purchase and the process was easy! We truly appreciate your support! 😊

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback 💜 We’re sorry to hear that the sizes of your panties didn’t match your expectations and understand how frustrating this can be, especially with products where fit is essential. Every body is unique, and even with detailed sizing charts, some models may fit differently depending on body shape. That’s why we always recommend checking the size guide in the product description before ordering. And our customer service is more than happy to recommend sizes or styles that fit your needs! Our customer service is already in contact with you to support you in finding the model that is just perfect for you! We are looking forward to your reply.

Thank you so much for your 4-star review! 😊 We’re thrilled to hear that you feel comfortable in our period underwear and appreciate the quality – that truly means a lot to us! We hope to welcome you back soon – stay tuned, there are plenty of exciting new products waiting for you to discover! 🌟✨

Thank you for your feedback 💜 We’re sorry to hear that you found our return information unclear. We understand that clear communication about returns and options is important. Please note that during special promotion periods, such as Black Friday, our return policy provides vouchers or exchanges rather than cash refunds. This is outlined in our T&Cs to ensure fairness and clarity for all customers. That is also where you can find more information about the return shipping costs, as well as in our FAQs. We’re happy to support you individually with your return and help you find the best solution. You can always reach out to our customer service, and they will guide you step by step!

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you so much for your 4-star review! 😊 We’re thrilled to hear that you feel comfortable in our period underwear and appreciate the quality – that truly means a lot to us! We hope to welcome you back soon – stay tuned, there are plenty of exciting new products waiting for you to discover! 🌟✨

Thank you for your feedback 💜 We’re really sorry to hear about the frustration this situation has caused. It looks like there was a stock issue with the item you ordered, which should have been communicated more clearly from the start. We always strive to find the best solution for our customers, whether that’s an exchange, a store credit, or a refund where applicable. To resolve this quickly, we already reached out to our team in the warehouse to double check if we can initiate your shipment as soon as possible. We will get back to you as soon as possible, so we can resolve this issue for you. We understand how disappointing this must feel and want to make it right as soon as possible!

Thank you for your feedback 💜 We’re very sorry to hear that the bralette didn’t fit as expected. We know that the fit is very individual – especially the size plays a major role in ensuring that bralettes sit comfortably. Many customers find that a smaller size or a different cut significantly improves wearing comfort. Our customer service has already reached out personally to offer a solution and guide you through the available options. Please note that during the Black Month period, special return guidelines apply, which affect how returns and refunds can be processed. We always aim to find the best solution for all parties involved while following these regulations. We truly appreciate your honesty and hope to continue improving our service and product guidance!

Thank you for your feedback 💜 We’re really sorry to hear that the delivery took longer than expected and that this has affected your experience. We completely understand how frustrating it is to wait for a package, especially when you’re excited about your order. Our standard delivery time is 8–12 business days from the date of dispatch. Occasionally, delays can occur with the shipping provider, which are unfortunately outside of our control. According to DHL your order arrived after 9 days. If there are any other questions we can help you with, please feel free to reach out to our customer service.