Gotyu Underwear

Thank you for your feedback 💜 We’re happy to hear that your order arrived quickly! We understand your frustration regarding the sizing differences between the different models. Even when ordering the same size, the fit can vary slightly depending on the model, cut, or fabric used. Factors like body shape, flow strength, and personal comfort preferences can also influence how each style feels. We always recommend consulting our sizing guide and are more than happy to help you choose the best fit for your needs. Your feedback is really valuable and helps us work on improving the consistency of our sizing across all products. We hope to make your next experience with us even better and would be happy to support you in finding panties that fit perfectly. 😊

Thank you for your feedback 💜 We are truly sorry to hear how stressful this situation has been, especially with your upcoming operation. We never want anyone to feel ignored, and we completely understand your frustration. We did reply to your messages and supported you throughout the process, but it seems there were some misunderstandings along the way that led to confusion about the exchange options. Please check your inbox when you can. We are happy to exchange your order for you! We’re here to make sure you get a solution that actually works for you. Wishing you all the best for your procedure, and we’re ready to help as soon as we hear from you!

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback 💜 We’re glad to hear that your order arrived on time and that our team could respond to your emails quickly. At the same time, we completely understand your frustration regarding the sizing of the nursing bras and the challenges with the return process. Our nursing bras are designed for certain bust and underbust ranges, and we know that this can be limiting for some body types. We also appreciate your feedback on our website and return process. Returns are always possible within our 30-day policy, but currently, the return shipping is covered by the customer. We’re continuously working to improve clarity around this and the communication during processing, so feedback like yours is very helpful. We hope this experience doesn’t discourage you from finding products that fit perfectly, and we’re always here to help guide you toward the best options for your needs. 😊

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you so much for your feedback! ✨ We're so happy to hear that you find it comfortable and effective. Your support means so much to us, and we’re thrilled to have you as a customer! 😊

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback 💜 We are very sorry to hear about the difficulties you had with your return and the frustration this caused. Our standard process is to accept returns within this period and issue refunds once the items are received and checked. Our team in the return warehouse sometimes refuses deliveries when the postage was not fully paid by the customer or other issues arose. We are sorry for the inconvenience and already handled your request. If you have any other questions, please feel free to reach out to us.

Thank you so much for your lovely feedback and your recommendation! ✨ We’re thrilled that you’ve already ordered from us a second time and that you’re enjoying the new style so much! We truly appreciate your trust in us! 😊

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback 💜 We’re truly sorry to hear that the bra didn’t fit as expected and that our return policy left you feeling disappointed. We completely understand how frustrating it can be when sizing doesn’t work out, especially with bras, where even small differences in cut or cup shape can make a big impact. During promotions like Black Friday, we follow a fixed return policy, which we communicate clearly on our website. In these cases, issuing a store credit or exchange is our standard solution to keep the process transparent and manageable for everyone. That said, we already reviewed your case and sent you a solution by mail. If you have any other questions, please don't hesitate to reach out to us.

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you for your feedback💜 I’m really sorry to hear that one of your panties fits wider than the other two, even though they’re all the same size. Different models can have slightly different cuts and materials, so the fit can vary a bit from style to style. But if something feels too loose or not wearable for you, we absolutely want to help you find a better match. We’ve already reached out to you via email so we can take a closer look together and find a solution that feels right for you. Please feel free to reply at any time, we’re here for you! 😊

Thank you so much for your 5-star review! ✨ We’re thrilled to hear you’re happy with your purchase and the process was easy! We truly appreciate your support! 😊

Thank you for your feedback 💜 We’re really sorry to hear about your experience. You do have statutory rights under EU and UK law: when exercising your right of withdrawal within 14 days of receiving your order, you are entitled to a full refund of the returned items, not just a voucher. Our vouchers are an optional alternative, but you can always request a refund instead. For this to apply, we need to receive a written notice of withdrawal within the first 14 days after receiving your order. Our customer service works every day to help you with any questions! Please feel free to either let us know about your order and details so we can inquire for you or send us an email, so we can get back to you.

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you so much for your 4-star review! 😊 We're so glad you're happy with your purchase! We understand that the wait was a little longer than usual – especially in November and December, when millions of packages are shipped worldwide, delays can occur. We're so glad the wait was worth it for you! If you have any questions or would like to try a different model, we're always here to help! 🌟✨

Thank you so much for your 4-star review! 😊 We're delighted that you appreciate our products! Make sure to keep an eye on our newsletter and website for the latest offers! Who knows, maybe one of our upcoming deals will take you from 4 to 5 stars! 🌟✨

Thank you so much for your feedback! ✨ We're so glad to hear you love them! We truly appreciate your support and can’t wait to bring you even more amazing products. 😊

Thank you so much for your feedback! ✨ We're so happy to hear that you find it comfortable and effective. Your support means so much to us, and we’re thrilled to have you as a customer! 😊