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食品、饮料和烟草

Heart to Home Meals

64 条评价

4.164 条评价
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关于 Heart to Home Meals

数据更新
网站
www.hearttohomemeals.com
分类
食品、饮料和烟草
所在地
United States · Marlborough
状态
待认证
近 12 个月
63 条评价
差评回复率
100%(8/8 条)
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Heart to Home Meals靠谱吗?

Heart to Home Meals(www.hearttohomemeals.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 64 条用户评价,属于食品、饮料和烟草分类,口碑良好。75% 的评价为 4 星及以上,9% 为 1 星;商家回复了 100% 的差评;近 12 个月新增 63 条。数据最后更新于 2026-08-10。

用户怎么说

H
HELEN · 写过 2 条评价 · 已认证 · 体验于 2026-04-26 ·

我喜欢的几顿饭都没有…

有几顿我喜欢​​的饭菜都没有提供。因此是 4 星,而不是 5 星。

Heart to Home Meals 回复2026-05-15

Dear Helen, your favorites are back in stock and available for you to shop online or via phone, Thank you for your feedback and sorry that some of your preferred meals weren’t available. We appreciate the feedback and will continue working to satisfy you with your favorites.

J
Jackie Smith · 写过 2 条评价 · 已认证 · 体验于 2026-04-28 ·

送货上门是一项很棒的功能……

送货上门是一项很棒的功能,尤其是非常友好的司机和风度翩翩的业主。 不过,我确实希望您的网站更可靠。 最近它已经连续几周离线了。

Heart to Home Meals 回复2026-05-15

Dear Jackie, Thank you for your feedback. we are glad to hear you’re enjoying the door delivery service and that our drivers and owner have made a positive impression. we are sorry to hear about the website issues you encountered recently and we understand how frustrating that can be, please feel free to reach out to us on 508-658-3000 and we will be happy to assist you. We’re working to improve reliability so you can have a smoother experience moving forward and we are glad to have you as a valuable customer with Heart To Home Meals.

E
Elizabeth S., Social Worker · 写过 2 条评价 · 已认证 · 体验于 2026-04-21 ·

你们的客户服务非常棒……

你们的客户服务简直太棒了。 在我工作过的其他公司中,没有哪家公司能像我交谈过的每个人一样,从通过电话接受订单的人到送餐的人,都彬彬有礼、友善、耐心且乐于助人。 我与 H2H 合作已有 2 年多了,它一直表现出色。 我喜欢你的送货人员会进入家中放入冰箱。 您的餐点选择丰富,深受众多客户的喜爱。 我希望我作为一名老年社会工作者在工作中所做的所有转介总是如此成功!

Heart to Home Meals 回复2026-05-04

Dear Elizabeth, Thank you for being such a valued member of the Heart To Home Meals community. We’re delighted to hear that you and your clients are enjoying both the meals and the service. Your kind words and continued support truly mean a lot to us. If there’s anything we can assist you or your clients with, please don’t hesitate to reach out at 508‑658‑3000. Again Thank-you :)

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Chuck Black · 写过 1 条评价 · 体验于 2026-04-22 ·

美味但小份的饭菜,误导性的广告

我尝试了Heart to Home Meals,发现食物的质量出奇的好。订购过程很顺利,交货也如承诺的那样。 食物的数量令人失望。这些部分很小,只能满足最小的胃口。 他们的广告和宣传材料具有误导性。他们展示的盘子里的食物很丰富,但并不代表饭菜的实际份量。我估计至少需要两倍的食物量才能填满他们照片中的盘子。 让我想起去一家快餐店并将您收到的汉堡与菜单上的照片进行比较。通常存在巨大的脱节。

Heart to Home Meals 回复2026-05-04

Thank you for taking the time to share your feedback with us. We’re very glad to hear that you enjoyed the quality of the meals, found the ordering process smooth, and received your delivery as promised. We apologize that the portion sizes didn’t meet your expectations. We understand how important it is for meals to feel satisfying, and we appreciate you letting us know. To help customers choose the right fit, we offer three portion sizes: • Mini Meals – smallest option • Regular Meals– standard portion • Hearty Meals – largest and most filling size If you found the portions too small, you may prefer trying the Hearty size, which offers a more generous serving or feel free to call us on 508-658-3000 and our customer service team will be able to assist you best. We also appreciate your feedback about our photos, Our intention is always to represent our meals accurately, and your feedback helps us continue improving how we present them. We look forward to serving you again soon.

R
Robert Dodd · 写过 1 条评价 · 已认证 · 体验于 2026-03-12 ·

非常新鲜和味道

非常新鲜和味道 不错的选择

Heart to Home Meals 回复2026-05-04

Dear Robert, Thank-you for your feedback. We appreciate your feedback and for putting your trust in us with your meal delivery. We value you and your support and look forward to serving you again soon. If you have any questions please do feel free to reach out to us on 508-658-3000 and our friendly support team will be happy to assist you.

B
Barbara Pearce · 写过 3 条评价 · 已认证 · 体验于 2026-04-07 ·

轻松订购美味佳肴

单独订购很容易,送货也很棒。 把已经准备好的饭菜放在冰箱里真是太好了。 饭菜非常美味,常规份量很适合老年人。

Heart to Home Meals 回复2026-05-04

Dear Barbara, Thank you so much for your wonderful feedback. We’re delighted to hear that ordering online was easy and that your delivery went smoothly. It’s great to know the ready‑to‑enjoy meals have been helpful and that you found them both tasty and well‑sized and satisfying. Your experience means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything more we can do for you, please feel free to reach out on 508-658-3000 and our customer support team will be happy to assist.

J
Jeanne Leoanrd · 写过 1 条评价 · 已认证 · 体验于 2026-04-13 ·

膳食质量和口味

Heart to Home Meals 回复2026-05-04

Dear Jeanne, Thank-you for 5-star feedback, we are delighted to hear you are happy with the quality and taste of the meals. We look forward to serving you again soon. Please feel free to reach out to our friendly Customer Support team on 508-658-3000 if you have any questions or concerns.

c
cheryl · 写过 3 条评价 · 已认证 · 体验于 2026-04-14 ·

食物非常好

食物非常好。我特别喜欢酿白菜!将会订购更多,

Heart to Home Meals 回复2026-05-04

Hello Cheryl, Thank-you for your feedback and 5-stars to Heart To Home Meals. We are glad to hear you are enjoying the meals and the service. We look forward to serving you your favorite meals again soon.

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Nunya · 写过 1 条评价 · 已认证 · 体验于 2026-04-13 ·

废话

废话。 不好吃

Heart to Home Meals 回复2026-05-04

Hello Nunya, Thank you for choosing Heart to Home Meals. We value your feedback and regret that the quality of the meals did not meet your expectations. We offer our valuable customers a 100% Satisfaction Guarantee, and we invite you to contact our Customer Support team at 508‑658‑3000 so we may assist you further to replace the meal that you did not like, at no additional cost.

S
Suzanne Heroux · 写过 1 条评价 · 已认证 · 体验于 2026-04-13 ·

很多我最喜欢的都无法使用......

我最喜欢的许多内容都已经超过两周无法使用了。我尝试过提前下订单,但似乎没有帮助。除此之外,我们觉得食物非常好,而且送货服务也很棒。

Heart to Home Meals 回复2026-05-04

Dear Suzanne, Thank you for sharing your feedback with us. We’re truly glad to hear that you enjoy the meals and that our delivery service has been excellent for you. We’re sorry that some of your favorite items have been unavailable recently. We understand how frustrating that can be, Our team is working hard to improve stock consistency online and reduce wait times so you can enjoy the meals you love without delay. Please feel free to reach us on 508-658-3000 if you have any questions or concerns and our Customer support team will be happy to assist you. We appreciate your patience and your continued support. We’re always here to help and looking forward to serving you again soon.

E
Elaine Clark · 写过 3 条评价 · 已认证 · 体验于 2026-04-11 ·

食物按承诺交付

食物按承诺交付。送货人员总是彬彬有礼、友善。

Heart to Home Meals 回复2026-05-04

Hello Elaine, Thank you for sharing your feedback. We’re so glad to hear that your meals arrived right on time and that our delivery team continues to be polite and kind. We truly appreciate your support and are delighted to know you’re having a positive experience with us. If there’s ever anything more we can do for you, please feel free to reach out on 508-658-3000

l
ls · 写过 1 条评价 · 已认证 · 体验于 2026-04-01 ·

饭菜很棒

饭菜很棒,服务很完美; 非常简单、高效、合理!

Heart to Home Meals 回复2026-04-14

Thank you so much for your feedback, we’re glad to hear you enjoyed the meals and that our service made everything easy and efficient. We truly appreciate your support and we look forward to serving you again soon.

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customer Susan · 写过 4 条评价 · 已认证 · 体验于 2026-03-28 ·

获得美妙的食物

获得美味的食物。有时需要捆绑。春一非常好。请于本周发送一封(春季)和另一封(夏季)。

Heart to Home Meals 回复2026-05-04

Dear Susan, Thank you for your feedback. We’re so glad to hear you’re enjoying your favorite meals. The Spring/Summer bundle will be available to shop online and via call this week. If you need anything else or have any questions please feel free to call us on 508-658-3000, and we will be happy to assist you.

D
Donna · 写过 2 条评价 · 已认证 · 体验于 2026-03-23 ·

饭菜是按时间和日期送来的……

饭菜按照要求的时间和日期送来,并且很高兴地放在我的冰箱里。 喜欢多种选择的膳食。

Heart to Home Meals 回复2026-04-14

Dear Donna, Thank you so much for your feedback, we’re glad to hear your meals arrived right on schedule and are safely stocked in your freezer. It’s wonderful to know you’re enjoying the variety of choices. Please do not hesitate to call us on 508-658-3000 if you have any questions and we look forward to serving you again soon.

P
Pamela B.-Massachusetts · 写过 2 条评价 · 已认证 · 体验于 2026-03-25 ·

不确定我会重新订购

(评分3-4)还没决定是否再给我妈妈点。 订购了低钠套餐。 在我看来,7 种食物中的 3 种被换成了成本较低的餐食。 我很失望没有收到我真正想要的饭菜,并认为她会喜欢的。 她要了一份意大利面和酱汁作为替代品(她是一位91岁的意大利奶奶,她会做意大利面和酱汁,所以我们对那顿饭感到失望)。否则,订购非常容易,交货又快又容易等等。谢谢-

Heart to Home Meals 回复2026-04-06

Dear Pamela, Thank you for trusting us with your mother’s meals. We are truly sorry for the disappointment caused by the mix‑up with the Low Sodium Bundle. Due to stock unavailability, we were unable to include the Tomato & Herb Glazed Haddock and the Slow‑Cooked Minced Pork Pasta in her delivery. We value the trust you place in us, and a member of our Customer Care Team will reach out to you personally to make this right. We offer a 100% Satisfaction Guarantee, please let us know which meals your mother did not enjoy, and we will gladly replace them at no cost. Thank you again for your understanding and we look forward to serving your mother again.

S
Sixto · 写过 7 条评价 · 已认证 · 体验于 2026-03-26 ·

饭菜非常好,味道也很棒

Heart to Home Meals 回复2026-04-06

Hello, Thank you for your feedback. We truly appreciate you sharing your experience with us.

C
Chris Davitt · 写过 12 条评价 · 已认证 · 体验于 2026-03-24 ·

这是一个很棒的餐饮服务…

我多年来一直从 Heart To Home 订购,服务很棒,食物很棒,而且友好而有礼貌 我会把它推荐给任何寻求美食、合理价格和优质服务的人

Heart to Home Meals 回复2026-04-06

Dear Chris, Thank you so much for your wonderful feedback. We’re delighted to hear you’ve been enjoying Heart To Home Meals for years and that you’ve had great experiences with our food and service. Your recommendation means a lot to us, and we truly appreciate your trust and support, thank-you for being a valuable customer with Heart To Home Meals.

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Deborah Pickering · 写过 1 条评价 · 已认证 · 体验于 2026-03-12 ·

交货总是准时,而且……

送货总是准时,司机很友好,乐于助人。

Heart to Home Meals 回复2026-04-06

Thank you for your kind words. We’re so glad to hear your deliveries arrive on time and that our drivers are friendly and helpful. We truly appreciate you sharing this with us and look forward to serving you your favorite meals again soon.

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Edward Souza · 写过 1 条评价 · 已认证 · 体验于 2026-03-03 ·

对《心连心》非常满意……

对“心到家”服务非常满意。 我唯一的抱怨是菜单上有一些菜品已经有一段时间无法订购了。可以把这些东西带回来吗?或者可以寄出更新的菜单吗?

Heart to Home Meals 回复2026-03-23

Hello Edward, Thank you for being a valued Heart To Home Meals customer and for sharing your feedback. We’re delighted to hear that you’re enjoying both our meals and our service. A copy of full menu has been mailed to you, please keep an eye on your mailbox over the next few days. We look forward to serving you again soon.

D
Deb · 写过 1 条评价 · 体验于 2026-03-13 ·

我很享受这里的饭菜,但这是…

我很享受这里的饭菜,但这是我第二次打电话给克里斯汀并交谈。她是我遇到过的最粗鲁的客户服务人员。让她代表一家想要帮助老年人并表达同情心的公司,这令人不安。

Heart to Home Meals 回复2026-03-17

Good afternoon Deb, thank you for reaching out and sharing your experience. We’re very sorry for the interaction you had with our representative, and we’d like the opportunity to make things right. Please give us a call at 508‑658‑3000, and our Sales and Operations Manager will be happy to speak with you and help resolve this issue. We truly appreciate you as a valued Heart To Home Meals customer and look forward to connecting with you soon.