Dear Chris Haggerty,
Thank you for your feedback, and we’re so glad to hear that you love the table.
We apologize for the confusion regarding the delivery. The elevator question from the carrier appears to have been part of their standard scheduling template and does not necessarily indicate that in-home delivery service was included for this shipment.
Your order was shipped with Threshold Delivery, which means the item is delivered to the first available dry area of the building. We understand how this could have caused a misunderstanding, and we’ll share your feedback with our delivery team to help improve communication.
Thank you again for sharing your experience.
Best regards,
HERNEST
Dear Pamela L Kaptain,
Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that your overall experience did not fully reflect the level of care you expected from HERNEST.
We value every detail of our customers’ journey, from the moment their furniture arrives to the moment it becomes part of their home. We would appreciate the opportunity to better understand your experience and assist you further.
Our team has reached out to you directly, so please kindly check your mailbox for our message. We look forward to connecting with you and finding a thoughtful way forward.
Best regards,
HERNEST
Dear Olivia Marunde,
Thank you for sharing your feedback with us. We are deeply sorry to hear that your unboxing experience fell short of expectations, and we appreciate you bringing this to our attention.
At HERNEST, we care deeply about every detail of your experience and are committed to delivering the highest level of quality and care.
We would love the opportunity to make this right. Our team has reached out to you directly via email to assist you with a thoughtful resolution.
Best regards,
HERNEST
Dear Ivon Fernandez,
Thank you for sharing your feedback. We’re sorry to hear that the color of the media console did not meet your expectations.
We understand that choosing the right wood finish is important, and we regret that the actual color appearance was different from what you expected. Please note that natural wood finishes can sometimes appear slightly different depending on lighting conditions, screen settings, and the natural variations of the wood grain.
We appreciate the opportunity to assist with your concern. Our team has already been in contact with you regarding this matter, and we will continue working with you to find a suitable resolution.
Thank you again for your feedback, as it helps us continue improving our products and customer experience.
Best regards,
HERNEST
Dear Devon,
Thank you so much for taking the time to share your feedback with us. We truly appreciate you recognizing both the positive aspects of your experience and the areas where we can improve.
We’re glad to hear that you’re happy with your cabinet and that our team was able to provide helpful support. At the same time, we’re sorry that the dresser’s finish and overall feel did not fully meet your expectations. We understand how important it is for furniture to reflect the style and quality you envisioned for your home.
Your feedback is incredibly valuable, and we will continue working to improve our product presentation and ensure our designs meet the expectations of our customers. We appreciate your trust in HERNEST and hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
HERNEST
