Hyperlite LED

Dear Rick, Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. Not receiving replies to emails or having calls answered is unacceptable, and we take full responsibility for that failure. Regarding the voltage issue: We understand you ordered 277VAC lighting but received 240VAC. While both are within the common North American commercial voltage range , we understand this was not what you ordered and caused inconvenience. We should have been available to clarify this and assist you. If you're still interested in resolving this or if the lights did not work for your specific application, please contact us directly at [email protected] with your order details, and a senior support manager will personally handle your case. We want to make this right and ensure future communication is prompt and accessible. Sincerely, The Hyperlite Team

Hi Jason, Thank you for the great review! We're thrilled to hear that you're enjoying the scrolling signs and that they're working great for you. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Dear Miles, Thank you for sharing your feedback. We are truly sorry to hear that after years of ordering from us for your warehouses, you've had an experience that has shaken your trust. We strive to honor our return policy fully for all customers, especially those who have shown us such loyalty. It is certainly not our intention to make returns difficult. To help us understand what went wrong and to try and make this right, please kindly check email, a senior customer support will handle your cases. A senior member of our customer service team will personally look into this and reach out to you directly to find a fair resolution. We value your business and want to ensure this is resolved properly. Sincerely, The Hyperlite Team

Hi Billy, Thank you for the great review! We're thrilled to hear that you've made several orders with us and that all of our products have been great. Your continued trust and loyalty mean the world to our team. We look forward to serving you again in the future! Best regards, The Hyperlite Team

Hi Amanda & Kelly, Thank you for sharing your experience! We're sorry to hear that your initial order was lost in shipping, but we're very glad that our customer service team was able to act fast and get your lights to you quickly. It's great to know that you found us easy to deal with and that you would order again. That's exactly the kind of trust we strive to earn. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Tom, Thank you for sharing your experience! We're thrilled to hear that the lights arrived quickly, assembly was easy, and the difference in your garage is dramatic. Going from a single 4-foot LED fixture to hexlights truly is a WOW moment—we love that you can now work without dragging out extra lights. It's also great that your wife and visitors have noticed the difference! Thank you for the high recommendation. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Joseph, Thank you for sharing your experience! We're glad to hear that our team was able to resolve the shipping issue quickly and get a replacement sent out. It's also great to know that you find the product good and pretty easy to use. We appreciate your honest note about visibility in daylight—that's helpful feedback for us and for other customers considering the product. We truly appreciate your business and your trust in Hyperlite! Best regards, The Hyperlite Team

Hi Melvin, Thank you for the great review! We're thrilled to hear that you found the packaging excellent and installation very easy. Your 10/10 recommendation means the world to our team. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Tyler, Thank you for the great review! We're thrilled to hear that the lights are bright and working great for you. We appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Daniel, Thank you for taking the time to share your experience so far! We're glad to hear that you're very impressed with the wall lights and that shipping was fast—delivered within a week. We look forward to hearing how the hangable lights work out once you get them installed. If you have any questions during installation, our support team is here to help. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Dear Shane, Thank you for bringing this to our attention, and we sincerely apologize for the damaged mirror and the lack of response to your email. This is not the experience we want for any customer, especially on your third purchase with us. We have located your order (#69651) and are taking immediate action: A senior support manager will reach out to you directly within 24 hours to arrange a replacement. We will ship a new one promptly. We understand your frustration about not being able to easily contact us—we will make sure you have a direct point of contact in our follow-up. Thank you for your patience and for bringing this to our attention. Sincerely, The Hyperlite Team

Dear David, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with your exchange request. We understand how disappointing it is to feel that the return process is intentionally difficult. To clarify our policy: we do allow returns within 30 days of receipt, but the product must be unopened, unused, and in its original packaging to qualify for a full refund . If you have already opened and installed the 5-hex kits, they would no longer be eligible for return due to their condition affecting resale. That said, we hear your concern about the "deceptive" experience, and we regret that our communication did not meet your expectations. We are committed to transparency and are reviewing how we communicate our policy to prevent similar misunderstandings. A senior support manager will reach out to you within 24 hours to personally review your case and explore possible options. We value your business and hope to resolve this in a way that works for both sides. Sincerely, The Hyperlite Team

Hi Steve, Thank you for the fantastic review! We're thrilled to hear that the lights exceeded your expectations and were exactly what you needed for the stage area at The Boulevard Bar in Pasadena. "Probably better" is exactly what we love to hear—we're honored to be part of your space. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Brett, Thank you for sharing your experience! We're thrilled to hear that the lighting layout our team provided for your 40' x 80' barn worked great, and that 12 of our 200W high bay lights delivered no shadows with the perfect amount of light. That's exactly the kind of result we aim for when designing custom layouts. We truly appreciate your trust in Hyperlite for such a significant project! Best regards, The Hyperlite Team

Hi Tom, Thank you for the great review and for your trust in Hyperlite! We're proud to stand behind our products and honor our warranty—it's what we believe in. We truly appreciate you choosing us and for taking the time to share your experience. Best regards, The Hyperlite Team

Hi Jacob, Thank you for the great review! "Great light wish I had more" is exactly what we love to hear—it means we did our job right. We truly appreciate you choosing Hyperlite and look forward to helping you add more when you're ready. Best regards, The Hyperlite Team

Hi Paul, Thank you for the great review! We're thrilled to hear that you experienced easy ordering, fast shipping, and that you're happy with the lights. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team

Hi Michael, Thank you for the great review! We're thrilled to hear that you've consistently experienced prompt delivery with us. We truly appreciate your continued trust in Hyperlite! Best regards, The Hyperlite Team

Hi Steve, Thank you for sharing your experience. We're sorry to hear that your order arrived damaged and missing items—that's certainly not the experience we want for any customer. We're glad that after a few emails and pictures, our support team was able to get a new order sent out to you. We appreciate your patience throughout the process and your willingness to work with us to resolve the issue. We truly appreciate you choosing Hyperlite! Best regards, The Hyperlite Team