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HitPay

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306 条评价

4.3306 条评价
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关于 HitPay

数据更新
网站
www.hitpayapp.com
分类
商业服务
所在地
新加坡
状态
待认证
近 12 个月
94 条评价
差评回复率
97%(35/36 条)
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商家自述

HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.

以上内容由商家自行提供,未经平台核实。

HitPay靠谱吗?

HitPay(www.hitpayapp.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 306 条用户评价,属于商业服务分类,口碑良好。84% 的评价为 4 星及以上,10% 为 1 星;商家回复了 97% 的差评;评价主要围绕使用体验、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

good payment gateway

payment is easy for our customer after we using hitpay service. they have many payment methods including credit card, touchngo and other platform payment. service is good. the transaction fee is reasonable.

HitPay 回复2026-10-23

thanks for sharing your experience! we're glad to hear that HitPay has made payments easier for your customers. we appreciate your support and look forward to continuing to serve your business!

Works well for our business and they…

Works well for our business and they have a very responsive support team that helps us whenever we have roadblocks.

HitPay 回复2026-10-09

thanks for your kind feedback! we’re glad our solution works well for your business and that our support team has been able to assist you whenever challenges arise. we appreciate your trust and support!

Good rates charges…

The option to receive payment from client via payment link and tap to pay using own iphone. The fee charges is quite cheap and affordable. Competitive rates from others

HitPay 回复2026-10-02

Hello! Thank you for sharing your feedback! We’re glad to hear that you find the payment link and Tap to Pay on iPhone options convenient for receiving payments from your clients. We look forward to continuing to make payments easier for you!

Had a great experience

Had a great experience! The service was excellent, the staff were friendly and helpful, and everything was handled professionally. Really happy with the overall experience and would definitely recommend it to others. 👍

HitPay 回复2026-09-23

Thank you so much for the kind words! We’re really glad you had a great experience with the team. We appreciate your support and recommendation! 🙌

Fast onboarding, great support, a real partner for a Singapore startup

HitPay is our primary payment provider at 1Plus1Gold, and they've been a big part of getting our business off the ground. Their approval process was quick, while still following every compliance step properly, and that let us launch a fully online checkout from day one. They offer the payment channels Singapore customers expect, which makes checkout smooth, and they have solid options for when we expand beyond Singapore. Communication has been excellent across every team we've worked with, from Sales to Compliance to Customer Support. Responses are quick and helpful. Payouts arrive on time, so our funds aren't tied up, which matters a lot for a young business. As a startup, we're very happy with HitPay and would recommend them to any business looking for a reliable payment partner in Singapore. — Mukesh Tejwani, Founder, 1Plus1Gold

HitPay 回复2026-09-23

Hi Mukesh, Thank you so much for taking the time to share such a thoughtful review! We’re really happy to hear that HitPay has played a part in helping 1Plus1Gold get off the ground and launch your online checkout smoothly. We truly appreciate your trust in us as your payment partner, and it means a lot to know that you’d recommend HitPay to other businesses in Singapore. We’re excited to continue supporting you and the team as 1Plus1Gold grows and expands into new markets. Wishing you and the team lots of success ahead! 🚀

Declined with no reason — then the CEO stepped in and fixed it

UPDATE (23 September 2026): Resolved after CEO intervention — upgrading my review. My original review below described a KYB decline with no reason given and no path to appeal. After posting it, HitPay's co-founder and CEO Aditya Haripurkar personally reached out, arranged a manual compliance review, and the account was approved within days. Via from the compliance team handled the review professionally. Our account is now live and processing real payments for our Philippine corporation. The only remaining item is the release of the payout hold, which is under final review — I will update this review again once that completes. Fair credit where due: the standard KYB process failed us with zero transparency, but the leadership response was fast, personal, and effective. Four stars for the recovery; the fifth is waiting on payouts. --- ORIGINAL REVIEW (12 September 2026) --- I applied as a newly incorporated Philippine One Person Corporation selling subscription access to a software application for marine engineers. I submitted everything requested: SEC Certificate of Incorporation, Articles of Incorporation, BIR Form 2303, corporate bank account proof, and passport ID as 100% shareholder. Two things worth noting, one good and one not. The good: when the Submit button silently failed, support (Michelle) diagnosed it as an MCC mismatch between my chosen category and my business description, and her suggested fix worked immediately. That was genuinely helpful and quickly handled. The problem: the application was then declined with no reason given. I asked one narrow question — whether the decision related to a known Philippine government database issue affecting my BIR TIN, which I can document with official correspondence from my Revenue District Office and am actively resolving. I also asked whether the account could be reinstated once resolved. Neither question was answered. I received a template reply citing confidentiality and stating no exceptions can be made. Dashboard access was also removed, with no confirmation of whether the account is closed. I understand risk decisions are yours to make and that you cannot disclose underwriting criteria. But there is a difference between not disclosing criteria and not answering whether a specific, documented, fixable issue caused the outcome. Without that, a legitimate registered business has no way to know what to correct before reapplying. Reference: KYB-A2B512CA

HitPay 回复2026-09-12

Hi! My apologies for the experience you have encountered. I have requested for your contact information so that we can have this resolved.

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