Holabird Sports

Good evening and thank you for shopping with Holabird Sports. I am sorry to hear you did not like the lacing system on your shoes. To clarify, this review was for our service and experience, not the product. It looks like you reached out to us on 5/21 to return these and we issued a courtesy prepaid return label (your order did not qualify for free returns) but we never received the shoes back. I will have someone follow up tomorrow to check on your return. If you would reconsider your review it would be greatly appreciated. Thank you!

Michael- Good afternoon and thank you for shopping with Holabird Sports. Unfortunately we are unable to offer free returns on all items. We do make note of this on each specific item on their product page whether they qualify for free returns, or if the return cost would be your responsibility. When items are on sale or reduced pricing, those usually will not apply. We do offer 10.00 prepaid return labels for those purchases to try and offer a low cost return option. We have reached out to try and gather more information about your order. Thank you for your business and feedback. Have a nice day. Michael- Thank you for providing the information! As a courtesy, I have gone ahead and emailed a prepaid return label free of charge. Please check your inbox for an email from us. The label is for the USPS, so please give to your local postman, or drop off at the closest location. Thank you! Michael- I am having someone from our team call you. You were emailed a free label as a courtesy. Thank you

Terry- Good afternoon and thank you for shopping with Holabird Sports. My sincere apologies for the longer than anticipated transit time! I do see it took 10 days from when it left our warehouse to arrive. Reviewing the history it looks like the USPS must have incorrectly routed your package since it ended up in Wyoming, Colorado and then Kansas before getting to you. My sincere apologies about that! We will certainly reach out to them to let them know of the issue. We appreciate your patience and understanding!