Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
4/9 will be a month you email them with the same response over and over & claim their tailored no one in their right mind could produce that many dresses a day hand sewn. April 9th will be 30 days the date needed gown for has now passed so A fraud report has been submitted don’t use this website
Homrain 回复2023-03-29
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
My dress was already supposed to be here and the shipping tracker is not efficient… my prom is beginning of april and my order is 3 days late.
Order #WBHRUS7690
Homrain 回复2023-03-29
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
best wishes
Homrain
Order WBHRUS7511
I've emailed about my order and no response. I received an reply once and that's it. The last email I requested a refund since the dress won't arrive in time.
Homrain 回复2023-03-25
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, we have forwarded your question to our corresponding department, and have passed the electronic I have contacted you by email, we will help you solve the problem as soon as possible, please rest assured
have a nice day!!!
best wishes
ZAPAKA
I ordered a dress on this website over 10 days ago, and I have not received any updates if it has even shipped or not. I did not get it custom tailored. My order number is WBHRUS7773.
I emailed them asking for an update but I have gotten no response. I will re-rate my experience if they respond to me with an update on where my dress is and the ETA.
Homrain 回复2023-03-24
Dear Janani Ramanathan,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on 3月13日,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
If I could do no star I would they are so so terrible I ordered a dress for my daughter March 2, 2023 paid $27 dollars for 3-5 day shipping today is the March 21 and it still hasn’t even shipped FYI it’s coming from China and they don’t communicate at all!! DO NOT BUY A DRESS from them I have sent several messages to them with no response I wish there was a place for me to attach pictures to show when I ordered and all the times I’ve reached out to them with no response if this has happened to you dispute the charge with your bank that’s what I’m doing and if they get enough people to do that they won’t be in business for long.. as they shouldn’t. Worst experience EVER now we’re 2 days before prom
Looking for a new dress it’s honestly ridiculous also they say on the home page dresses ship in 48 hours absolute lie! Don’t fall for it and don’t order from
they!
Homrain 回复2023-03-23
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I contacted email multiple times, no response. The one response we got was something ab a sizing issue when I never mentioned that in the email. We ordered this dress a while ago and we don’t know where it is. All we asked for was a tracking number but apparently that’s too much to ask for. Our order number is WBHRUSXXXX my prom is on the 29th so we either need this dress asap or we are taking the charge back from the bank and finding a new dress, letting everyone we know not to use this website. I don’t remember when we ordered but the ETA was march 12-17
Homrain 回复2023-03-23
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
This company deserves a 0 I've emailed numerous times with the same nonsense it will be shipped 6 to 10 business ordered placed 3/8/2023 stated needed for 3/25/2023.
here is my order WBHRUS7539 I would contact my bank for fraud shortly if the dress isn't recieved to the quality expected in picture
Homrain 回复2023-03-22
Dear
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Secondly, Normally it will take 8-12 days for tailoring and 3-6 days for shipping,because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I prefer on February 15 and still no tracking number my prom is April 1. WBHRUS6775
Homrain 回复2023-03-21
Dear
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
the dress has been finished. We can deliver your dress via DHL today. And We'll update the tracking number for you after delivery.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
My daughter ordered her dress for prom on 2/27/2023 we have emailed the company several times and they now cancelled the order and have blocked us from signing into the website completely. This website is a scam PLEASE DON’T WASTE YOUR MONEY.
Homrain 回复2023-03-20
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I placed an order on 02/26/23. The receipt reads order will be shipped in 7-10 days. It is 03/17/23 and when I ask when is my order going to ship I'm told they are expediting my order and will ship ASAP. I don't trust this website and you can't speak to a live person. I went against everything telling me not to trust this site even the reviews. I highly recommend you don't shop here. If you look at the reviews you have 1 star, 5 stars, 1 star, and 5 stars, clearly, they have mastered the star rating process.
Homrain 回复2023-03-20
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
i bought a dress 3/3/23 and purchased it with expedited shipping to be shipped within 3-5 days. It is 3/17/23 and there’s still no update, i need this dress by the first of april. It hasn’t even shipped yet!! I didn’t get it tailored or anything and i have emailed them and they say the same thing each time i email them. my order number is WBHRUS7294. All i ask is it come in on time.
Homrain 回复2023-03-20
Dear
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Secondly, Normally it will take 8-12 days for tailoring and 3-6 days for shipping,because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I ordered my dress on March 8th, I emailed them in the 10th because there was no update like processing or anything. They replied and said my order is almost finished. It’s March 15th I emailed them yesterday and no response. I even told them I have to get it by April 1st and they didn’t say anything concerning that. Order number is #WBHRUS7548
Homrain 回复2023-03-17
Dear Cahjae Day,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 days for tailoring and 6-10 days for shipping, and I found you purchased order on 3月9日
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Order WBHRUS7547 I have email them more than 3 times and still no response my order has not been shipped out yet so now I just want a full refund. They don’t respond to anyway emails until you leave an bad review
Homrain 回复2023-03-16
Dear Jakhia Young
Thank you for contacting homrain. our customer service team has replied to all the emails, please check your email especially your email spam box.
If you do not find the reply email, maybe there are other reasons why communication is blocked (For example, maybe you typed in the wrong email and we didn't even get your email).
If you have any further questions, please let us know. Have a good time!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on 3月9日,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
If I could give zero stars that’s what I would give. Paid for expensive 3 day shipping and it took almost 2 weeks. My kid missed her dance due to not having her dress in time. when I did get the dress is was poor poor quality. I emailed this company and they told me I would have to ship the dress back for a refund and shipping back to China costs more than I spent on the dress. Also would not refund me for shipping. Here is my order number since you are saying you won’t correct anyone else’s problems with out one.WBHRUS6446
Homrain 回复2023-03-13
Hi
Thanks for your feedback. We are sorry for making you unhappy.
For the quality, most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
May you have a good day and keep in touch.
Kindest Regards,
Homrain Customer Care
My daughter ordered her dress for senior prom. We haven’t gotten it yet. We ordered in time and paid for expedited shipping. They don’t respond to emails nor have they sent the tracking number we requested etc. I’m contacting American Express. We haven’t received the dress.
Order number WBHRU……. This is terrible 😞 Don’t do it.
Louisiana
Homrain 回复2023-03-13
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Took 5.5 weeks to come… 4 weeks were just processing before it even shipped. The dress came completely damaged. Stains all over the fabric that are very noticeable, now I have no dress for my senior prom. DO NOT BUY OFF THIS WEBSITE!! Thanks homrain❤️.
Homrain 回复2023-03-13
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
I ordered a dress that was to ship within 48 hours of ordering. I ordered 5 days ago and still not shipped. I contacted the company and they refuse to give a timeline of when it will ship or arrive. I am pretty sure this is a scam. I’ll be reporting as fraud to my credit card for investigation. Very disappointed.
Homrain 回复2023-03-13
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on March 5th
That means you will receive your order in time.
According to your request, we have canceled your order and issued a full refund
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Ordered a dreas for my daughter for her formal, dress came but the size was way off. My wife and I have tried contacting them over a week to return the item, meaning you have to wait on emails for returns, and was going to purchase another dress from them. We havent received any info, on getting it returned, the customer service is absolutely horrible, email only. I would not recommend, if they get in touch with us and make this right I will update!!
Homrain 回复2023-03-09
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
WBHRUS6411
Well, I guess I should have known better.
I made the order for a dress, then realized it was a scammer site. They have no contact information, other than an email.
I tried contacting the phone number that was listed, it was one those scammer generated phone numbers. They did respond to my email, by saying they weren't a scammer site. I contacted my credit card company, they already disputed the payment and reimbursed me. But, 2 weeks after the dispute, they sent me an email saying it was shipped out.
The original order was for a tailored lilac spaghetti strap dress, I received the dress yesterday, it's way too big (over a month later), it's not the same color as the picture. I emailed saying, that I don't want the dress. I contacted my credit card company again, explained to them, that they still sent the dress, even after the dispute.
I don't want this dress!
Homrain 回复2023-03-08
Hello Tanya Trujillo,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Homrain Customer Care
Ordered a dress from this website on 02/11/2023. Order # WBHRUS6664. We knew the dress would be a Sherri Hill knockoff, which we were fine with because of the significant price difference.
The website says the tailor time is 7-12 business days and then shipping will be provided. It has now been 15 business days with no shipping information provided. I have sent three emails asking for a status update and shipping confirmation and have not received any response.
Thankfully I am able to dispute the charges with my bank and will get my money back, but what a hassle this has been. We were very excited about this dress as it was going to be for my daughter's senior year prom. Just unfortunate that this website is fake. They will take your money and not provide you with the dress! We were fooled by the positive reviews on the website under the dresses shown, but they must be from family or friends of these crooks! They can't be legit positive experiences.
Learn from my mistake and don't trust this website. They will take your money and leave you with no dress at all. I would give them 0 stars if I could because that is truly what they deserve!!!
Homrain 回复2023-03-04
Sorry, we have been working hard to accommodate your order as we are currently in high season and order volume is high.
And we have negotiated with you in the email in a timely manner
But the clothes you buy need to be produced by hand. They didn't stop tailoring.
Every tailor is working late every day due to prom season.
We apologize for any inconvenience caused. We have canceled the order and refunded you by email, please pay attention to check
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