Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
Homrain 回复2026-09-23
Dear Sybrina,
Thank you so much for your lovely review! 💖 We're so happy to hear that Phoenix was very helpful in changing your order to a different colour dress – and that she did a wonderful job! ✨
That's exactly the kind of attentive and efficient support we always aim to provide. Your kind words have been shared with Phoenix personally – she will be overjoyed to know that her help made such a positive impression on you! 🥰
We truly appreciate your trust in Homrain, and we look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Best regards,
Homrain Customer Care Team 🌷
Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedited shipping 3-5 days. A few days later, the dress had not arrived so I put in an inquiry about the delivery date as I didn’t see one in my confirmation email. They got back to me & the date they gave me would be too late, so I requested to cancel. A day or so after that is when I received the reply that they will only reimburse shipping, so they think I should keep the dress. So, now, I have a dress on the way but it won’t be here when needed, so, I guess I’ll donate it. 🤷🏻♀️
Homrain 回复2026-09-12
Dear Mandy Campbell, 🙏
We are truly sorry to hear your frustration, and we fully understand why you feel disappointed. Cancelling an order and realizing that you may not be able to receive a full refund is truly frustrating, and we sincerely apologize for any confusion or pressure this may have caused you. We highly value your feedback. 😔
However, we would like to clarify the actual timeline of the event. Your order was placed on September 2, 2026, and the cancellation request was made on September 10, 2026, which is far beyond the 24-hour window period. When you made your request, your order was already prepared and sent to the quality inspection department. We promptly informed you of our cancellation policy and asked if you still wish to cancel the order, but we did not receive a response from you. Therefore, we informed you that the order will proceed as planned. 📦📩
We sincerely hope to help you solve this problem. We have just sent a follow-up email to your registered address. Please check your inbox (and spam folder) at your convenience. Let's work together to solve this problem. ✨🤝
Best regards,
Homrain Customer Care Team
I was ordering for a special event and it is time-sensitive. I put in the order for the date I needed it for, and I greatly appreciate the customer service that followed, as the rep (Marin), who contacted me said the order would not arrive on time and offered to assist with processing or canceling. I did end up canceling, but I 100% will come back and order again because of her!! Saved me a lot of frustration for sure! Honestly, the time was not very long, but just that they could not expedite in 3 days, which is totally understandable!
Homrain 回复2026-08-19
Dear Rosalindr,
Thank you so much for taking the time to share your experience – we truly appreciate it! 🥰
We're so glad that Marin was able to reach out and be completely transparent with you about the delivery timeline. Honesty is something we value deeply, and we're really happy that her proactive communication saved you from unnecessary frustration. 😊
It means the world to us that even though you had to cancel this time, you would still trust us again in the future – that speaks volumes, and we're truly grateful for your understanding and kindness. 💛
We completely understand that 3 days is a tight timeline, and we're sorry we couldn't make it work this time, but we can't wait to welcome you back for your next special occasion – and we'll make sure it's a perfect experience from start to finish! ✨
Wishing you all the best, and thank you again for your lovely words! 🌸
Best regards,
Homrain Customer Care Team
The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 days after purchase for delivery!!!! Do not recommend!
Homrain 回复2025-12-09
Dear Lori Dorman,
First and foremost, I'm truly sorry for causing you a bad shopping experience. Regarding the issue of clothes, we strictly produce them according to the design. However, clothes cannot satisfy everyone's preferences. If you don't like them, you can choose to return the clothes. Secondly, the sizes of the clothes are also strictly produced according to the size chart on the website. If the clothes don't fit, you can measure them. If it is our fault, we are willing to provide a solution for you. If the size is chosen to be too small, we also support exchanging the clothes. Finally, regarding the issue of order time, our order time includes both the production time and the transportation time. Therefore, the required time will be relatively long.We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Homrain Customer Care Team
The weight is ideal—substantial enough for wind but light enough for a spring drizzle.
Homrain 回复2025-11-08
Dear Kendall Mills,
Thank you for taking the time to write your review. We at Homrain really appreciate this.
Best Regards,
Homrain Customer Service Center Team
I ordered a gold dress from Homrain and paid $37.99 for expedited 3–8 day shipping because I needed it for a specific event. Unfortunately, the dress didn’t arrive in time — it took several weeks to arrive, long after the event had passed. I reached out to Homrain and explained the situation, including proof that the shipping was delayed, but they refused to refund either the dress or the expedited shipping fee.
The dress itself is low quality, which I expected for the price, but my main concern is that I paid extra for a service (expedited shipping) that wasn’t honored. I eventually had to file a dispute with my credit card company for “service not rendered in time,” which was resolved in my favor. I would not recommend ordering from Homrain if you need your item by a specific date.
Response to homrain: No, it did NOT arrive on time. I paid $35 for it to come within a certain time . It took 3 weeks to arrive. In fact, I got an email saying the shipping was late after my event already happened.
Homrain 回复2025-10-31
Dear AN:
We sincerely apologize for any inconvenience or trouble this shopping experience has caused you.
We value the quality of our clothing very much, but we regret that our garments did not meet our quality standards. We have forwarded your feedback to the relevant department and will continue to adhere to consistent production standards to ensure product quality and consistency with the images.
Thank you for your patronage and trust. We would like to clarify that delivery time includes processing and shipping time, and your order has been delivered within the stipulated time. This information is clearly listed below the "Add to Cart" button on the product page.
Finally, we would like to understand your situation better and provide better assistance, but we were unable to find your order number after searching using your username. Therefore, we have sent you a message; we would be very grateful if you could provide your order information. We look forward to your reply.
Kind regards,
Homrain Customer Care Team
I ordered a dress on 09-30 and needed it for the 25 of October, and it’s still not here! When we ordered it said 10 days this is absolutely false advertisement
Homrain 回复2025-10-22
Dear Jess Solar,
Thank you for your patronage and trust. We would like to clarify that delivery times include processing and shipping times. Your order has been produced and shipped within the specified timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
We have noted that we have sent you the shipping information for your order. Please check it carefully.
Best Regards,
Homrain Customer Care Team
My daughter purchased a few dresses and the sizes were not correct. When she attempted to return the items, this company refused to abide by their own return policy. They offered partial returns and credit, but no refund. Don't trust them.
Homrain 回复2025-10-13
Dear Steve H，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're working diligently to resolve this issue.
We recommend providing your order number for verification, and we'll provide you with a return address as soon as possible.
Thank you for your cooperation.
Sincerely,
Homrain Customer Service Team
Ordered a dress and paid the extra $37.99 for expedited 3-5 day shipping. Ordered online september 18 for an October 4th event. Dress came October 3rd and was very poor quality and was too small for my daughter. Asked to return the dress for a refund (I paid $132.99 for the dress) and they offered me $19 to keep the dress. I declined and then they offered me $39 to keep the dress. Declined again. Finally they said they would escalate my concern to the "escalation department" for a refund. Its been a week and I still don't have any emails nor a return address for sending the dress back
Homrain 回复2025-10-10
Dear Christian，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're constantly negotiating with our customers.
If the customer doesn't want to keep their order, we'll provide a return address.
We recommend providing your order number for further verification.
Sincerely,
Homrain Customer Service Team
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer to arrive than the shipping time stated. They did not arrive in time for her dance. We had to find another option. Homrain has a strange return process. You have to email them and then go through a series of emails where they offer to give you a minimal review or coupons for their website. Terrible return experience that is on going.
The dress quality was very nice and we actually decided to keep one to use next year because it was so beautiful and fully lined.
Homrain 回复2025-10-10
Dear KF，
We hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're constantly negotiating, considering the customer's perspective.
However, we would like to clarify that shipping time includes both processing and delivery time. Your order arrived within the allotted timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
We recommend that you provide your order number for further verification.
Sincerely,
Homrain Customer Service Team
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dress in time for homecoming dance. The site doesnt refund you. Very frustrating and disappointing.
Homrain 回复2025-09-30
Dear C M,
We hope you are well. We take the quality of our clothing very seriously. However, we are deeply sorry that the garment you actually wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality matches the images.
We encourage you to provide your order number. We will then send you a return address directly for your return.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Homrain Customer Service Team
Terrible! Website advertises return, very very difficult return procedures! Offered coupons and even told, maybe you can have it tailored!!! I’m still in the process of trying to get a return! Do not purchase from this website!
Homrain 回复2025-09-24
Dear Christa Alexandre:
Thank you for your feedback. We are very sorry to read your comments. We would like to try our best to work with you to keep your order and provide a partial refund as compensation. However, if you do not wish to keep your order, we will provide you with a return address.
Please provide your order number. We will then contact you directly with the return address.
Have a great day and we will be in touch.
Sincerely,
Homrain Customer Service Team
homrain makes poorly made dresses. they will not look like the photo, they will have visible stitching showing and see utter pieces of trash. their return policy is a joke. do not shop with them.
Homrain 回复2025-08-16
Dear Brianna Miller,
We regret to learn that you are not satisfied with the dress you ordered from us. We want to take a moment to emphasize our commitment to providing our customers with both affordable and high-quality dresses. After carefully reviewing the picture you provided, we can confirm that the dress was crafted according to the specifications and design you selected. Compared with the dresses displayed at your local shopping mall, with so reasonable price, our dress is really worth the money you've paid.
All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the honesty of principle and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If you have any questions, please contact us in time and we have sent you a solution via email.
Sincerely,
Joyce
Your service is horrible! It is false advertising to have expedited shipping and not send out as promised and then keep the shipping and insurance from the refund. Do not have an expedited shipping charges if you can't expedite the product! $37.99 shipping +$8.95 for shipping insurance should have guaranteed receiving the dress in time!
Homrain 回复2025-07-17
Dear Rotha Marsh,
Thank you for your feedback.
We appreciate your business and trust.
As for the delivery time, we need to explain that it includes processing time and shipping time and your order is within the timeframe. This information is clearly outlined on the product page, just below the "ADD TO CART" button, allowing you to review expected timelines.
In addition, according to our return policy, the shipping fee is not refundable if it is not a quality issue. We have agreed with you before providing the return process.
We appreciate your understanding and cooperation.
Sincerely,
Homrain Customer Care Team
What I ordered and what I received were 2 different things. The quality is poor. The beaded skirt is all different lengths, the feathers on the dress in the advertisement are full the dress I received looks like someone plucked a chicken. The outfit cannot be worn.
They say they offer 100% satisfaction and have a full refund policy but getting them to refund is awful. The have tried to offer a 1/4 of what I paid. I have been back and forth on multiple emails. This is not acceptable and I would never order from them again or refer some to order from them.
Homrain 回复2025-06-18
Dear Larissa Winchester,
We regret any inconvenience or frustration that your experience has caused you.
Regard to your recent complaint regarding the lack of response to your return request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry by sending the return options email. However, it appears that you may not have received it. We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly and ensuring a seamless return process for you.
We hope to hear from you soon!
Homrain Cutomer Care Team
The dress I bought for my daughter’s formal took weeks to arrive after paying a $26 shipping fee for which said it would arrive in 6-10 days. Once it finally arrived, it was the wrong color and not enough timing for her dance date by this point to return for the right color. One positive thing was that the “wrong” dress we got was very pretty so we settled for it and it did fit perfectly like a glove. When I inquired about it being the wrong color, They said it was a factory error…On top of that, when time to actually get ready for the dance, the zipper kept getting snagging right where the zipper meets at the fabric change at the waist. It would NOT zip up! Finally we had to take the dress off and got it to zip that way and step into it and pull it up by having her shimmy and pull to the death of us to get it on! Of course this caused a tear at the very bottom of the zipper area and luckily we could sew it together while she was wearing it. Going through all of this and panicking by that point late to the dance! We did get a refund but it was nearly $50 less than what we paid for. Do not use this site! Big headache ! Edit: once they read my review, they offered an extra $10 or a $15 coupon and actually asked me to take my review down! What kind of company would ask that of an unhappy customer?! That shows the sort of company we’re dealing with… I ignored this and will never correspond with them again…
Homrain 回复2025-05-19
Dear customer,
Thank you for taking the time to leave a review! I'm so sorry to hear that you were disappointed in the quality of the dresses you ordered.
We don't want you to feel obligated to keep products you're not happy with, so a member of our team has reached out via email in hopes of assisting you. You also can just send it directly to [email protected] regarding this issue. We are eager to find a way to do so!
We appreciate you bringing this to our attention so that we can do our due diligence to prevent it from occurring in the future. We really hope to have been able to improve your experience, and as a result your overall view of Homrain. If there is anything else we can assist with, please don't hesitate to be in touch with us.
Thank you again for taking the time to speak with us today!
Have a lovely day!
Homrain Customer Care
They promised a refund of 20%. Never received it and it‘s been a year now. During that time, i Write emails to them and they always told me that they forwarded the mail to the escalation team. Never heard anything. OH and before that, funny thing, they told me that they refunded me and it should be on my bank soon. Almost forgot that part of the story. Promising and even stating that a refund was proceeded, then lying and now ignoring.
I asked for a refund because of the shipping. I paid for express which would have taken 7-15days. Express costed me extra. Well, it arrived after more than a month.
Never again! Never got to wear that dress and I think it‘s better off buying somewhere else.
Update: they offered a coupon instead of the refund which was apparently already processed months ago.
Homrain 回复2025-03-31
Dear jm,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of jm and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of th e refund. Your satisfaction is our priority.
Kind regards,
Homrain Customer Care Team
I ordered this item about a week ago.I received the item it was way too small.Even though its a 40,Im usually a 36.I was told I would get a 100% cupon when I send the suit back and the tracking info and when I did they completely ghosted me. ricardodantahayes@gmail is the email please get back to me
Homrain 回复2025-03-31
Dear RicardoHayes,
We regret any inconvenience or frustration that your experience has caused you.
We wanted to provide you with an update regarding the status of your order. We have processed a 100% coupon for your order on March 28. If you require any additional assistance or if there are any issues with the coupon, please don't hesitate to reach out to us. We're here to help in any way we can.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Best Regards,
Homrain Customer Service Center
Buyer beware! Pictures of product are not accurate representation of what is received. Contact their customer service, and they will not refund your money with a return and instead try to get you to accept a meager portion of the cost or a coupon code.
Homrain 回复2025-03-27
Hello Roya Attar,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations. We don't want you to feel obligated to keep products you're not happy with, so a member of our team has reached out via email in hopes of assisting you. You also can just send it directly to [email protected] regarding this issue. We are eager to find a way to do so!
We really appreciate you taking the time to share your feedback. We listen closely to comments such as yours, in hopes of improving the online shopping experience we provide whenever possible. If there is anything else we can do to assist you, please don't hesitate to respond to our email or get in touch with us via Live chat!
Have a great day!
Homrain Customer Care Team
Terrible!!!! Won't reply to my email requesting how to return the dress. Emailed me twice asking why and for pictures, which I replied to and sent photos. Email address no longer active. Sent 10 emails and out $138 do not buy!
Homrain 回复2025-02-18
Dear Danielle,
Thank you for feedback to us regarding your recent experience.
In order to facilitate the return process, we kindly request that you provide us with the necessary photographs of the product. This step is essential for us to assess the issue and offer you the most appropriate solution. We understand that you have already sent us images, and we appreciate your cooperation in this matter.
We would like to confirm that we have provided you with a return address. Once we receive the returned package, we will promptly process the refund.
We value your feedback and are committed to improving our services. Please do not hesitate to reach out if you have any further questions or concerns.
Thank you for your understanding.
Best regards,
Homrain Customer Care Team
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