Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Terrible!! Do not order anything from this company. They do not give refunds and try to bargain with you on the amount they are willing to refund (10% of purchase amount) . They do not honor their refund policy whatsoever. I ordered a dress for my daughter that was not at all as pictured and POOR quality. I did not get my money back despite being within the 7 day returns window
Awful….DO NOT ORDER!!!
Homrain 回复2024-06-20
Dear Christina, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
In addition, due to the high cost of returns, we offer customers the option of keeping the garments for a partial refund. If customers still want to return the goods, we provide customers with a return address. We noticed that our staff had already provided you with a return address on June 7.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind regards,
Homrain Customer Care
horrible customer service, I did not receive the jacket that was supposed to be part of the three-piece suit for the prom. This was their mistake and it ruined my son's prom. We were forced to look for a backup at the last minute, which cost me more money. They tried offering me 20% discount or a partial refund. PayPal has already resolved the issue by giving me a full refund, but that's not what I wanted. I just wanted the jacket to complete the full set. It took them almost two months to respond to me, which is unacceptable. I tired leaving a review on their website and they blocked my email some how but it sending me a code that never appeared in my email. Such a horrible experience. All they needed to do was send me the jacket, and everything would have been resolved. Instead, they took several weeks to respond and wasted my time by asking for proof, and even after I provided it, they still did not resolve the issue. Beware of this scam
Homrain 回复2024-06-20
Dear customer,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
BE AWARE - they do not give refunds < complaints
My son order a suit for Prom, but it did not fit. They gave us the Run around. He email them within 7 days and they kept asking the same questions over and over even after he provided info
1. what is the size
2. send pictures of suit
3. send picture of the size of suit
This is a SCAM and it breaks my heart because he worked hard for his monies and they NEVER refund or sent him any monies back. It is sad how China does us and we fall into their crafty ways and trust their word. I pray that International eCommerce does something about these websites. I will continue to keep in contact with International Consumer -type in econsumer - gov (use a "dot") not able to put in link
Homrain 回复2024-06-20
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
On behalf of the company, we sincerely apologize for all the problems that occurred with your order.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again.
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Homrain Customer Care
Received the dress I ordered about 2 weeks later. Had a patch of sequins missing. After several attempts to return, I’ve gotten zero communication.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
We ordered a prom suit on April 5th with expedited shipping as the prom date was 4/13. Order WBHRUS00004107
-I sent first email (as there is no other way to contact) on 4/09 concerned that the order had not shipped explaining that it was needed for 4/13. (Side note: no replies to any emails in any folder, I’ve checked everything).
-a shipping notification was sent on 4/14, which was useless to us as it was post prom.
-I’m not sure when the package actually arrived as I was traveling for work, but when I opened it up to see how to return there was absolutely no paperwork or instructions. So I reached out via email again on 4/24. No response. Again.
-sent another email 4/26, no response (and, yes, I checked the spam folder. . I plan to see if the credit card company I used might be able to help me.
-I am writing this in hope that it helps other people avoid this issue.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Do not purchase anything from this company. It’s 100% lies. Save your money. Dress never arrived, customer service not answering emails.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
ordered my dress March 30. Got order number. Haven't gotten anything else since. Sent 2 messages asking for update. Nothing. need by end of next week, doubt I'm getting it. Time to look for another dress.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
HORRIBLE customer service!! DO NOT ORDER FROM THIS COMPANY. The dress was beautiful, but didn't fit my kiddo. Tried repeatedly to contact customer service to return it. NOTHING!! I sent the dress back (along with all the emails I had sent them), still nothing. Only heard back from them when I put a dispute in with my credit card.... Still have not received my money back and it has been close to 3 months.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Dress size is off, not as pictured ID# WBHRUS00001674
Ordered a dress for my daughter for her formal, dress came but the size was way off and looked nothing like the photo. I have tried contacting them over a week to return the item, meaning you have to wait on emails for returns, and have already purchased another dress from them. I haven't received any info, on getting it returned. The customer service is horrible, being email only. I would not recommend.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company is a scam.
I ordered this dress for my prom. On the website it said it would be here a week before my prom. It did not come in time even after contacting them. I had to order another dress. I wasted my time waiting for this dress.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Bold in a Black-Tie Event
I made an online purchase from this store for a black-tie styled dress for an upcoming charity event. It went beyond my expectations. The dress fitted like a glove and emphasized my best features. I was awestruck by the intricate detailing and premium fabric quality. I paired the dress with a diamond-clad necklace and a pair of statement heels, looking nothing less than an actress on a red carpet. I have recommended this site to all my friends.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Do not order from here, misrepresented delivery date
Misrepresented delivery date when placing order. I paid for expedited delivery on 2/25 since I needed this for an occasion. I sent email looking for a delivery update and received a generic response saying it’s still processing and would let me know once shipped. As of 3/7 no response. I emailed them twice asking to cancel and provide me a refund and they refuse to respond so I called my credit card company to dispute the transaction. Do not order from here! Scammers
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I didn’t buy from them yet they are using a picture of my in their website to sell a dress for $130 when the dress is $850 from Sherri hill. I do not want to be associated with this false advertising. The reviews on their website are also fake, they have screenshotted pictures of my friends and put fake names saying they love the dresses.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
The dress I received was nothing like I saw online and did not fit despite getting the absolute smallest size. IT WAS HUGE! They were not willing to let me return the dress even though it was unworn except when I tried it. STAY AWAY!!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
The dress I ordered was sent back by the postal station before I could pick it up. I've contacted the support mail three times, all of my mails were ignored. I never received an answer or a refund. DO NOT BUY
Edit June 2024: I was recently contacted by the support department and offered a refund of 40%, then 40% and a voucher for the remaining 60%. After I said that was not acceptable to me, I was finally given a full compensation. I do hope they keep more on top of their customer support than in the beginning of this year.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Do not buy!!!
Ordered what looked like a beautiful dress online for my daughter’s dance. The dress took two weeks to arrive - the dress was nothing like the photo. I paid $145.79 for an ugly cheap quality dress. The design pattern, color, material, and sequins were nothing like the photo. The sequins were falling off all over the floor as she opened the bag. No tag on the dress which seemed very odd. Needless today say - Extremely disappointing and I would never purchase from them again. My daughter was very upset. I’ve contacted them to return the dress and I’m still waiting for a response. There is NO phone number to call only email. Do NOT purchase from them!!! Apparently- multiple people are having the same issues. This company doesn’t even deserve a star !
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company does't deserve any star. The dress picture doesn't look at all like the dress they sent. It was so ugly that my daughter didn't even try it. This company is an scam. The material is horrible and it looks like it's handmade by a little kid. Horrible quality. The dress doesn't have any label so you don't know where is it made or if its new? The company made me paid to ship the dress back, shipping cost was $8 and the also charged me $18 for their shipping, which is double than real shipping cost. So they also scam you on the shipping. They shouldn't charge shipping when you don't receive what you bought. SCAM DO NOT BUY. I wish I could post the pictures. I wrote a review on their website and they never posted it. So even their reviews are fake.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
If I could give this company zero stars I would. I emailed them to check the status of my order and when they wrote back saying it would arrive the day before homecoming I requested to cancel it. They even asked me in my email if I’d like to cancel it. I NEVER heard back from them and never received a refund. I now have a $100 homecoming dress in my closet that I didn’t wear! Do not buy from this company!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Ordered a homecoming dress for my daughter. In took 32 days to come in missing homecoming. To make matters worse it was tailored wrong and would not have fit anyway. To make matters even worse. They refuse to do a return.
This is the Chinese stealing out money and out information. They need to be stopped and stopped now. These people at Homrain.com are total POS. Don’t buy from them
11/2/2023
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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