Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Scam Alert!!!! Received damaged dress and immediately contacted support to begin the refund process but have received no response. DO NOT SUPPORT THIS COMPANY!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
We ordered my daughter's homecoming dress almost a month ago.
We paid 18 dollars in shipping fees. I have emailed them 4 times wirh no response.
I can't get anyone to email me back for a refund or to track the dress. This place is scam.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I would not order from Homrain
I ordered a homecoming dress but have not received it and get zero response when I have emailed them about 4 times
Just really disappointed.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
DO NOT order from Homrain! They do not honor their return policy and if we cannot get our credit card company to dispute the charges we are out $150. The first dress arrived in a timely manner, it was just way too big, even though it was my daughters correct size. I've spend almost 3 weeks trying to return it and they keep giving me the run around. I was well within the policy to return when I first contacted them. The 2nd dress came 4 weeks after ordering, from China, and was a very poor quality dress with cheap material and it was very ill-fitting. You will be throwing away your money if you order from this company.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Wish there was a 0. SCAM! no tracking number, no contact email or text chat in over 78 hours need for hoco for my daughter and now i’m out the money until dispute is over and having to buy another dress!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered two dresses from this company for my daughters homecoming . Received one of them and requested a return/ refund the same day . The quality of the dress was terrible and it was way too big . I have emailed them almost daily for a week and have not gotten a response . The other dress has yet to come . The dresses were over $100 each . The same pictures and dresses are on Amazon for $69 each . I believe this company is a scam . WARNING DO NOT USE THIS COMPANY. I should have known better . Order numbers
WBHRUS12006 and WBHEUS12394
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
The customer service is awful. I purchased a dress that ended up being too small and immediately contacted them and requested a refund as directed by their website. I received a response back asking for photos of the size tag which I sent back within minutes. It's now been over a week and I cannot get ANYONE to respond to me. I have sent 6 emails asking where I should mail my package back for a refund and nobody will respond. I cannot find a phone number and overall their customer service is terrible. DO NOT ORDER FROM THIS COMPANY!
UPDATE: While I appreciate your reply 10 months after my initial complaint, I have already used the email address you provided in your response to attempt to contact you - at least five times - back in September, October and November with no response from you. I truly feel like this company is a scam with no regard for customers and customer service. If you truly care, send my money back. You have my order number and all my billing details. I expect I will hear nothing from you.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I wish I could give zero stars. My daughter ordered a homecoming dress August 15. We have not received the dress or US tracking number. I have emailed the company 3 times with no response. Next step is to dispute the charge with the bank. Absolutely horrible customer service and experience.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
DO NOT USE THIS COMPANY! They are based out of China and their website tells you “easy returns” but you have to EMAIL them before you can return item. When you email to return they make you take several pictures before they give you a return number and tell you the shipping address is in CHINA and YOUR RESPONSIBLE FOR THE RETURN SHIPPING COSTS! When I actually went to the post office to see what the cost would be to return it, not only could they not locate the address in China they gave me, but they said to send a package to this city in China would be over $100!! This is a scam do not buy from this company! I have no way to send this back and have to dispute this charge now with my bank!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered a dress from homrain and it was to big . Email them to return the dress. Noone will return my email. Now I'm stuck with a dress that I can not wear.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered my daughter’s homecoming dress on 8/1/23. As of 9/15/23, the dress hasn’t even been shipped. Homecoming is in 3 weeks. I emailed them over a week ago. Zero response. Emailed again today. Now we are out $90 and my daughter has no homecoming dress. This company has to be a scam.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I have email Homrain and noone will email me back to return a dress.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Received email that the order shipped on August 31, it has been 11 business days and the shipment labeled was created and we have a tracking number but USPS has not received the package in order to ship it. Order # WBHRUS11428
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
SCAM! I wish I could give it a 0. I wish I could call because their email process for returns is a complete scam. The dress is cheap and the zipper is broken. I am now stuck with a dress that cannot be worn. Horrible company. I wish I would have read the reviews before ordering. Do yourself a favor and go elsewhere.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Both color and quality of the items I received are not what was represented on the website. Sizing runs small and neither of the dresses fit. Website says 14 day return policy, but I can't get customer service to respond to my emails and provide instruction for returns. Chat on website is disabled and no phone number listed. How am I supposed to return in 14 days if I can't get them to respond?
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Over 20 days ago and still haven't gotten anything.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Order #WBHRUS11888
I had placed an order on Aug 24 and received no updates or emails in response to my concerns. I took into consideration of the processing time and shipping time but still have not received it on time. Looking for an update and possibly a refund if the dress isn’t delivered in time.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered my daughter’s dress from Homrain. It arrived 1 day later than expected so I give them 3 stars on delivery. However, the dress is way too small and we actually measured my daughter and went by the sizing guide on the website. We ordered a size 8. It needed to be 1-2 sizes bigger. Now granted she wears a size 6 or 8 in US sizes.(depending on the brand) the dress was made well for the price, just too small.
Now, we are in the process of returning the item. We sent an email asking to return the item. Had to then send pictures of the dress, including the size tag. Waiting for them to respond on where to actually send the dress. Did get an email that we could keep the dress and they would refund us 10 percent of the dress…so like $10…NO thanks. Waiting on the return label info so we can mail it back. (We got the dress on 9/9/23 and have 14 days to return it..it’s 9/12/23 as I write this). The return is a hassle and way to involved. The dress shipped from a Texas address, yet the return page says we have to deal with a customs charge. So should be interesting to see where it actually goes. We Will NOT be ordering from Homrain again. We buy a lot on Amazon and never have problems with returns. Homrain needs to take lessons from Amazon on returns
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered a dress on August 15, 2023 and paid $26.99 for expedited shipping (3 business days). Today is September 11, 2023 and I still have not received a dress. I’ve emailed several times and the response is your order is processing. At this point I don’t need the dress. DO NOT ORDER FROM THIS COMPANY. If there was an option for (-) stars I would have chose that.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
i HAVE BEEN EMAILING THE COMPANY, TRYING TO RETURN 2 DRESSES THAT ARE CHEAP QUALITY AND NOT THE CORRECT SIZE. I HAVE HAD ZERO RESPONSE FROM COSTUMER SERVICE. SO FRUSTRATED!!!!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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