Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Order wbhrus10212
This site is a complete scam! The order was placed on 4/29 and arrived on 5/23.
We paid $30 for the 3-4 day shipping so we would have the suit by 5/18. The company would not provide any updayes as we waited. We had to go buy another suit locally because it did not arrive in time. We have sent numerous emails and they refuse to credit any shipping even though it was not shipped in the time specified. They eventually stopped responding. I'm currently providing all documentation to my bank to try and get the company investigated and my money back. DO NOT BUY HERE!!!!!
Homrain 回复2023-05-30
Dear Mike,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to [email protected] regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
DO NOT order from them! They are dishonest and unreliable. Ordered a prom dress on 4/23 and paid $30 for 5-7 days shipping. Dress never came and they will not refund my money! Prom has come and gone now and still no dress. It is now 5/11 and they have stopped even responding. Had to open a case with AMEX now to try to get my money back. SCAMMERS!
Homrain 回复2023-05-13
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ordered a dress for a last-minute event, and it arrived just in time. It was stunning, and I received countless compliments.
Homrain 回复2023-05-13
Dear
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Homrain again soon.
Homrain Customer Service Center
Buyer beware!! I am in my second week trying to return the dress and customer service stopped emailing me. I don’t know what to do. This site is a scam please do not buy any dresses from them.
Homrain 回复2023-05-13
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service
I ordered a dress online, and it fit perfectly! The quality was amazing, and the dress was even more beautiful in person.
Homrain 回复2023-05-13
Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center
This company isn’t real. They have my son in his prom attire that I DID NOT PURCHASE FROM THEM on their website without permission claiming it as theirs… DO NOT DO IT
Homrain 回复2023-05-13
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
THE WORST COMPANY….
I placed an order with expedited shipping on April 11 for my son prom which is this Saturday April 29th. I’ve been sending emails after emails to get not one response. I’ve had to order from another company in order for my son can go to his first prom. I’m beyond mad, pissed, angry. I need all my money back in my account. I’ve also reported this company to the Better Business Bureau. It’s heartbreaking to take people hard earn money for a memorable occasion for this company not to send out the items that’s been ordered. Send me my money back NOW!
Homrain 回复2023-05-13
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I am highly upset about this company. I ordered my daughter a dress and it came in a week perfect only problem the dress was too small. Since they shipped so fast I reorder the dress in a larger size and contacted them to return the smaller dress now I can’t get in touch with anyone. I have not receive the larger size dress at all and no tracking number. So that’s $300 tied up with this scam company.
Need to Return-Order WBHRUS9689
New order size 12-Order WBHRUS9957 need tracking
Homrain 回复2023-05-13
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, but you need to update us with the tracking number of the returned package by email, this is our return policy, and we can continue to process it for you. Thank you and have a great day!
Kindest Regards,
Homrain customer service
My order number is WBHRUS8328. I ordered on 3/22 I didn't receive the 2 dresses until 4/14. The quality was not what I expected and the dresses did not fit, however due to the delay in shipping there wasn't enough time to have them altered before prom. I notified them immediately that I wanted to return the dresses for a refund. They responded saying I needed to take pictures of the dresses and email them the pics. I did. They offered me a 10% refund and said I could keep the dresses or I could return them at my expense. I told them I wanted to return them and requested the shipping information (like where to send them) it's been 5 days and they haven't responded. I opened a dispute with Paypal.
Homrain 回复2023-05-13
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service
I have asked for a better dress shopping experience. The dress was perfect and the customer service was equally perfect.
Homrain 回复2023-05-13
Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center
Im so upset!!! I ordered my dress on April 3rd, and i have YET to recieve my dress or even a tracking number . I have an event to go to and need my dress atleast by May 8th . If my dress is not here by then, then i want a FULL REFUND. My order number is WBHRUS9041
Homrain 回复2023-05-13
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
Order WBHRUS9909
Unhappy customer. I ordered a dress and it has not shipped yet and I cannot get the company to respond to my emails. I even paid for expedited shipping. I need the dress for an event May 6th. I would really appreciate a response to my emails. That is not the way to do business. I am worried this website is a scam.
Homrain 回复2023-05-13
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
I placed an order on Apr 13, 2023, (WBHRUS9669) with expedited shipping for 3-5 days, and I still have not received my order or a response to my email. My son's prom is May 6th, and now I am scrabbling trying to locate another suit for him. This company is a scam, and I want all my money back.
Homrain 回复2023-05-13
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
I order my tux on April 20th and have no idea whats taking so long. Prom is May 6th and im scared i wont be able to go with my girlfriend my senior year. If i could get a refund or someone to respond back giving me some information on whats happening. Thatd be perfect! But i havent heard a thing at all :( order number WBHRUS9952
Homrain 回复2023-05-13
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
i’m very upset, i bought a dress from a different company and got scammed, i decided to try this company out and the same thing is happening. i got the fastest shipping 3-5 days i ordered my dress last week. and i never got a order code because my dress apparently is “still processing” i’m very upset and have no idea what to do. my prom is may 6th.
Homrain 回复2023-05-13
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Hi I ordered my dress on April 16th and I paid for 3 5 day shipping and it’s hasn’t arrived I have tried to email but I haven’t gotten a email back WBHRUS9753 if it won’t come on time I want a refund.
Homrain 回复2023-04-26
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Customer Service won’t respond to me! I sent pictures and can’t receive a response. I need a refund……Order number WBHRUS8882. I am requesting a refund. I received a dress 3 weeks after ordering. The dress was made incorrectly with the satin layer that was supposed to be on the outside of the dress was used as the under layer and sewn underneath with the under layer on the whole top of the dress. Please refund my order
Homrain 回复2023-04-26
Dear Customer
Thanks for your feedback.
We are sorry for making you unhappy. Most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
In order to help you better, we have contacted you by email, and you can send me the picture of the clothes by email, and I will deal with it for you, have a nice day!!
Kindest Regards,
Homrain Customer Care
My order WBHRUS9119 still is not here when it said 6-10 days and I placed it about a month ago. I have prom in less than 2 weeks and stressed out. I can’t even track where the pack is at.
Homrain 回复2023-04-26
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 8-10 days for shipping.
Here is the tracking link:
https://t.17track.net/en#nums=4202751992612927005817000029513711
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Absolutely not. Ordered almost a month ago and it went past my house all the way to berlin and has been there for days. I am so stressed. I have emailed them multiple times and nothing. A real rip off. I want a full refund!
Homrain 回复2023-04-25
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
The worst company ever. They sent my daughter a dress with a broken zipper. The dress shipped from California and they want me to return it to China. Customer service is a joke you cannot call and speak to anyone.. customer service told me to send it to China. Your not helping at all. You told me to return it to china.
Homrain 回复2023-04-25
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
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