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Jennifer Brady

美国

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Homrain

Terrible Customer Service - Buyer Beware!!

My order number is WBHRUS8328. I ordered on 3/22 I didn't receive the 2 dresses until 4/14. The quality was not what I expected and the dresses did not fit, however due to the delay in shipping there wasn't enough time to have them altered before prom. I notified them immediately that I wanted to return the dresses for a refund. They responded saying I needed to take pictures of the dresses and email them the pics. I did. They offered me a 10% refund and said I could keep the dresses or I could return them at my expense. I told them I wanted to return them and requested the shipping information (like where to send them) it's been 5 days and they haven't responded. I opened a dispute with Paypal.

2023-04-28