Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
I have attempted to contact Homrain several times. They have not had any updates on the dress whatsoever. I ordered it at the beginning of the month and had it be delivered as early as possible. It hasn’t shown up and it’s worrying me. I need to know if they either are out of the dress that I want or that they are going to be a while. I didn’t have it getting tailored so I don’t know why it’s been this long.
Homrain 回复2023-04-24
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
ORDER: WBHRUS8965
I’m reading these comments and I’m also very concerned about getting my order in on time. I’ve contacted their “support” email numerous times and have received no reply. Ordered 4/2 and now it’s 4/21 and USPS is still “awaiting item”. Either give me an update on when my item will arrive or a refund.
Homrain 回复2023-04-24
Dear
Thank you for taking the time to leave a review!
Firstly, all dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Your order is shipped by Jitu Logistics, here is your tracking number: https://t.17track.net/en#nums=4201912992612903269814100002378180, and the logistics shows that it has been signed for on April 22
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Ordered my prom dress over a month ago for my prom this saturday. STILL not here. We were told 6-10 business days. We’ve been checking on it for the past two weeks and it’s been anywhere from Japan to Berlin!! Horrible experience.
Homrain 回复2023-04-24
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
DO NOT ORDER FROM THIS COMPANY. I ordered my son prom tuxedo and paid for expedited shipping (3-5 business day) Order#: WBHRUS9752. I sent this company several emails with no response. The order states it has not yet been fulfilled and your time has expired. Refund me my money and I'll filing a claim to report this company to the Better Business Bureau so they can no longer operate in the United State.
Homrain 回复2023-04-24
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
If I could give less than 1 star I would. Same complaint as everyone else.They gladly took my money on 3/31/2023 with an estimated 6-10 business day delivery time. No sign of dress being shipped, no response to any of my 5 e-mails, no dress and certainly no response from Homrain. Last e-mail sent I cancelled the order and demanded a full refund. Shockingly no response yet!
Homrain 回复2023-04-24
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
WBHRUS9006 Order #
Ordered my daughter prom dress on April 2…still not here and hasn’t shipped. It’s April 18th. Need dress now. Was told it would be expedited. Disheartening to read all the bad reviews.
Homrain 回复2023-04-19
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready and ready to ship within 24 hours, rest assured
If you have any order issue, please kindly feel free to email us at [email protected] or provide us with the valid order number.
Thanks,
Homrain Customer Support Team
I have been emailing for the past 3 days about updates on the status of my order with ZERO RESPONSE!!! I need my dress asap and paid extra for expedited shipping!!! I cannot believe this is turning out to be a scam! The extra processing dates are NOT advertised when you buy the dress, but can be found in the deepest place of the website. I did not need tailoring for the dress! Horrible experience cannot believe this is happening! WBHRUS9731
Homrain 回复2023-04-24
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 16th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I wanted to cancel my order of 3 dresses. I did everything I was told on the website. I emailed them with my order number and all the information they had said they needed on the website (including screenshots). This was also 4 days after I initially ordered them and they had not yet been shipped. I have not received any response and I am starting to doubt I will. Do not trust this company.
Homrain 回复2023-04-19
Thank you for your reply.
We’ve canceled the order. Please note that for the refund, according to the rules of the payment platform, we can only issue you the refund to the Original Card/Account Which You Paid for the order in 5 - 7 working days, which all depending on your bank processing.
We apologize for all the inconvenience caused. Please contact us if you need any further assistance. Hope to serve you in the near future.
I ordered my prom dress on March 30, 2023 and still haven’t received it. I even paid for expedited shipping. I have emailed the company multiple times and only got a response two weeks ago stating that the dress is still processing. I have prom on April 29 and I’m worried that I will not have my dress on time. Order #WBHRUS8760
Homrain 回复2023-04-19
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready to ship within 24 hours, would you accept that?
Homrain Customer Support Team
This place is such a SCAM and it has been a nightmare trying to get answers from anyone only to find out it will cost me nearly 3 times the cost of the dress just to ship it back to their offices in China. This company preaches that their dresses are “made to order” and that is such a joke these dresses are SO poorly made and the quality doesn’t line up with the price. The day I opened my package it had little strings sticking out all over by the seams. I am so sorry I ever purchased anything from here. AVOID AT ALL COSTS.
Homrain 回复2023-04-18
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Order WBHRUS8785
Please Help! I have written several emails regarding an update with NO response. Ordered dress March 30th, site says paid March 31st. I really hope I am not being scammed. We really need it for prom Next Week! The dress was not a special order nor was it a clearance item- paid full price. Please provide an update. I fulfilled my end by paying- Please fulfill the order.
Homrain 回复2023-04-18
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Our factory has been shipped the order
Here is the tracking link:
https://www.dhl.com/en/express/tracking.html?AWB=4472951954&brand=DHL
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I have never had such horrible experience ordering from a company. Shipment has taken way longer than website advises, member services gives no indication or helpful advice, and company will not return my money to me. I will never order from this website again. I still don’t even have the dresses I ordered - let alone reading all of the comments here when I do want to return them am already for-warned that the company is not helpful with returns again going against their own website descriptions.
Homrain 回复2023-04-14
Hello ,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is [email protected].
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Homrain Customer Care
I ordered my dress 12 days ago and it says that the order is being processed still! I have emailed them several times but haven’t received a response! I’m very concerned that this is a scam and there will be no dress! I just think it’s horrible how this website is taking advantage of us! I will never use this website again and I will warn other women about it!
Order WBHRUS8945
Homrain 回复2023-04-14
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 3,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I ordered dress 5 days ago and I paid 25$ expedite shipping, and the order is still under placed. I sent 3-4emails nobody is answering back . I used the chat on website, and they told me if I want to cancel the order they will give me 10% refund of the amount , or if I want they can give me 15%OFF on my next order. What next order,when you didn't even get me this one 🤨
LIERS AND SCAMERS. I AM POSTING THEM ON SOCIAL MEDIA TO BE SEEN THAT THEY ARE SCAM
Order# WBHRUS9332
Homrain 回复2023-04-14
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 7, the system shows the earliest shipping date is around April 29th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Order number WBHRUS9018
It seems like I will only be repeating the same experience as most others on this site. We ordered a dress on April 2, still no tracking number or shipment information. No reply to an email we sent in search of an answer. After reading other reviews not much confidence we will see this dress arrive on time. Other websites offer greater selection, better prices, and faster/accurate shipping.
Homrain 回复2023-04-14
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 3,
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I’ve ordered a dress March 22nd but it’s dated March the 23rd ! Now here it is April 12 i haven’t received not one tracking number and now i feel scammed ! i’ve contacted the support team but it’s like they help but it’s never good help and it’s very frustrating ! And i need my dress April 18th ! Now i will have no prom if my dress doesn’t pop up on the porch because of the bad communication and shipping!
Homrain 回复2023-04-13
Hello ,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is [email protected].
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Homrain Customer Care
I placed an order April 8 and I paid for Expedited shipping and I haven’t received no information regarding my shipping details are anything. Order#WBHRUS9399
Homrain 回复2023-04-13
Dear
Thank you for taking the time to leave a review!
suits are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the suit page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 8th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
ABSOLUTELY TERRIBLE!!! Complete scam. I ordered march my dress march 11th and this company took my money and I never got my dress I live in Idaho and the delivered to Utah. Fraud, scam and overall do not recommend.
Homrain 回复2023-04-13
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Your order has been shipped and signed for
Here is the tracking link:
https://www.dhl.com/cn-zh/home/tracking/tracking-express.html?submit=1&tracking-id=4991745345
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
i ordered a dress from them and in a few hours i realized it was a sherri hill dress so i tried to cancel it and according to the website i still had time but no one has responded to my emails and there is no way to cancel your orders guess i’m just gonna have to dispute the charge with my bank and hope they’ll give me the money back. my order number was WBHRUS9496 and i have noticed that that is the reply you give to most reviews. maybe instead of just giving the same useless promise you could actually do something and stop scamming people out of their money or at least allow people to write reviews on your website.
Homrain 回复2023-04-12
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
My order number is WBHRUS8378. I ordered two beautiful dresses for my proms and I need them by April 29th. I placed my order on March 23 and still have not received any new information about my dresses. Are they still coming or is this a scam?
Homrain 回复2023-04-12
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand,
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
We have contacted you by mail, we really want to help you solve the problem, please rest assured
have a nice day, hope to your reply!!!
best wishes
Homrain Customer Service
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