Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
I ordered a dress it took a long time to ship beyond what they estimated and then looked nothing like the website. I emailed customer service and still have not got a response on how to return per the instructions on their website
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I just ordered a dress from this store yesterday and I have homecoming near the end of October. My order number is WBHRUS13629 and I’m wondering if it will come before October 20th?
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Order # WBHRUS10988 If you had 0 stars that's what I would give! We ordered a dress August 7, 2023 with Standard shipping (6 -10 business days). I had to email the company for a tracking number. On 8/28/2023, it had cleared customs and was at JFK for delivery to local courier. Since then all I see is that it is in transit. No one in the company has answered my email requests about a US tracking number.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This lace mini dress pairs well with sneakers or heels alike. It's flirty and figure-flattering for date nights or evenings out. I feel confident and comfortable without excessive fussing.
Homrain 回复2024-06-20
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
I’ve actually gotten two dresses here and am very very pleased. We chose a custom dress the second time that said it would ship in like 7-21 days and chose 3-5 day shipping. We got it in 13 days! It fits perfect and looks about 90% identical to a dress that was 350 more in a boutique here.
Homrain 回复2024-06-20
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
I gave Homrain 5 stars because, after reading the reviews I panicked and ask for a refund on my order. They refunded my money within two days of requesting a refund. When requesting my refund I explained to them that they need to let customers know (in large print and with the shipping time) when ordering that there is a 7-10 day processing before the item is shipped, which will take another 3-6 days. That way people will know that there will be a wait before their item arrives and they can plan earlier for their event. By sending my refund promptly, let me know they are a reputable company. I probably will order again but make sure I plan ahead because the dress I wanted was really beautiful and would like to see in person .
Homrain 回复2024-06-20
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
ORDER WBHRUS12145. I ordered with a 3-5 business shipping and it’s been about 4 days and my order hasn’t even been shipped out and y’all won’t answer my emails to get atleast an update.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Versatile enough for work or weekend alike, this LBD remains a staple. The substantial fabric retains its shape without wrinkling - it's always ready to pair with heels or flats at a moment's notice.
Homrain 回复2024-06-20
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
I’ve tried to return a dress to Homrain but the email address wasn’t send able nor would they give me the mailing address for returning an item that doesn’t look like the image. AVOID!!!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Zero! That's my rating. Do not buy from this company. We still haven't received an order from MAY! I've contacted the company several times, and they send the same generic email that I should contact the shipping company. Their shipping company can't be reached through phone or email. Not good! Do not order.
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I still have not received my order. It's been one month and they just say it's processing. Scam scam scam!!!! DO NOT BUY!!!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered from the company from their "US warehouse" and was ok to pay return shipping if the dress did not fit. No where did it indicate the dress shipped from China, until the tracking info was received. The dress did not fit right and the zipper broke when trying it on. Dress was poorly made and customer service offered me 10% of the purchase price to keep a dress that did not fit and broke when trying on. I asked for their "US warehouse" address and was told the only place for returns was China. $120 to ship back the $80 dress. I couldn't sell it, and they would not work with me. I did get my money back after filing a dispute with credit card company. Would rate a 0 if that was possible.
Writing a review here as there is no place on their own website to submit one---only areas to read wonderful reviews that end in average 4.6 rating. Complete lies!!!
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company is an absolute scam! The items being represented on the website are images the company has taken of items from other companies. They are NOT selling the items you see and think you are ordering, but instead a cheap knock off that is nowhere near the quality you think you are paying for. The item I ordered was a beautiful, flowy, royal blue homecoming dress with rhinestone overlapping straps, and with pockets. The item I got was a stiff,
crispy, ugly blue, badly designed dress with two simple spaghetti straps that would not fit anyones proportions and no pockets! The chest was so insanely huge you would have to have a size zero body and an H cup size to fill it out, that is not what the size chart described.
As others have stated, the return policy states you pay the shipping to return, which should be less than $20 to anywhere in America and is totally acceptable for online shopping which most consumers are willing to pay. They do not state anywhere on their website or return policy that they ship the item from CHINA! They offered me a percentage of my purchase, the equivalent of $16 to keep the item or pay to ship it back to CHINA.
Absolutely a scam
Homrain 回复2024-06-20
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at [email protected] with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
The customer service team at this company was so helpful when I had a question about sizing. They recommended a different dress that ended up being perfect for me. The dress was elegant and beautiful, and I received so many compliments.
Homrain 回复2023-08-03
Dear Customer,
Thank you for your kind review of Homrain . We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Homrain.com soon!
Best regards,
Homrain Customer Service Center
I love how versatile their dresses are. With just a few accessories, I can seamlessly transition from a day at the office to a glamorous evening event without missing a beat.
Homrain 回复2023-08-03
Hello Customer,
Thank you for your review! Homrain will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Homrain Customer Care
The dress I bought was well-priced and the quality is excellent. Definitely value for money. Can't wait to shop here again!
Homrain 回复2023-07-03
Dear Vinson Tang,
Thank you for taking the time to write your review. We at Homrain really appreciate this.
Best Regards,
Homrain Customer Service Center
Ordered a dress from this company and when it came in it was terrible quality and did not fit right. It was 115 dollars so I requested to get a refund. After emailing the company they did not respond for over 2 weeks and then claimed that I could not return the item because I did not let them know with in the 10 day return period. I emailed back with proof of my first email and then another week went by before I got a response. I sent the dress back with the provided instructions. It had been about 2 months since I first emailed them and still no refund. Overall a very bad experience and I will not be ordering from them again and I do not recommend.
Homrain 回复2023-07-01
Dear Paige,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
DO NOT BUY FROM HOMRAIN/ WORST CUSTOMER SERVICE EVER
Save your money, this company is a scam!! I bought two dresses hoping for prom and when they showed up, prom was past due although I bought fast shipping and the dresses were defective. I requested a refund and they refused twice to give me one saying that I sent my shipment back to the wrong warehouse!! BUT I DID NOT EVEN SEND MY DRESSES BACK BECAUSE I HAVE BEEN WAITING ON A RETURN ADDRESS OR LABEL. Customer service is awful and I’ve been asking for a return for a month now only for them to shut me down since they seem to think I have sent the dresses out when I have not. THIS COMPANY IS A SCAM. I am working with my bank right now to dispute it. Order Number WBHRUS10163. Again, don’t but if you are expecting to return smh.
Homrain 回复2023-06-15
Dear Isabelle Chen,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to [email protected] regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
Do NOT order from this website. Never received the dress and they would not give me my money back.
Homrain 回复2023-06-15
Dear Summer Kolesar,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
DO NOT ORDER FROM THIS COMPANY!!! THEY WILL NOT HONOR THEIR RETURN POLICY!!!
Ordered a dress for my daughter around 2/26/23. Received the dress a couple weeks later and it did not fit. Contacted them immediately that we needed to return the item. Communication with customer service was awful. It took almost a week to finally get the information needed to return the item. Shipped the item back around around 3/20/23. Kept checking my bank account and no return. On 5/2/23 I emailed them asking for a status update on my return. Emailed back and forth and finally on 5/16/23 received an email stating
“Dear customers,
Sorry for the late reply.
We have canceled your order and issued you a refund. Please note that for refunds, according to the regulations of the payment platform, we can only refund the refund to the original card/account you paid for the order within 5-7 working days, depending on your bank processing.
Thank you for your understanding.
homrain”
It is now 5/31/23 and still no refund issued. Avoid this company at all costs. They are TERRIBLE!!!
Homrain 回复2023-06-01
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Zapaka
JJ's House
AZAZIE
Missacc
berylove.com
Leely
Tryourplus
Norgestrygghandel