他们的定价模型有些不清楚，感觉他们在推动我去做一些不符合我最大利益的事情。最糟糕的是，他们突然取消了与我的合同，并给了我十天的时间来寻找新的托管提供商。然后，糟糕的用户界面和他们的备份软件覆盖了我三个月的工作。我不得不去互联网档案馆找到我的旧文章并重写它们。
一次可怕的经历。
编辑：我看到 HostPapa 现在正在对我的评论提出异议。他们需要更多信息。显然他们的内部系统太简陋了，光凭我的名字他们根本找不到我。显然，这是不可信的，他们只是想麻烦我删除我的评论。
编辑 2：实际上，这让我记得，他们试图向我收取近 900 美元的费用来自动续订我的另一个早已失效的网站。就其本身而言，这没什么问题，只是他们发给我的电子邮件具有令人难以置信的误导性，强烈暗示我必须主动续订。后来我在我的信用卡上看到了大约 900 美元的费用。感谢上帝，我在一个月左右的时间内找到了。
公平地说，经过一番来回，他们给我退款了。总体而言，在公司从事客户支持工作的人员相处起来很愉快。毫无疑问，正是来自高层的政策导致了这种卑鄙行为。
编辑 3：请注意，下面 HostPapa 员工的评论忽略了我的第二点。问题不在于我续订了昂贵的三年订阅，而在于他们做事的狡猾和方式。
以下是他们要求我续订（不是自动）我的另一个死网站时发送给我的四封电子邮件之一。请注意他们如何清楚地向我传达该特定网站即将过期的信息。
“尊敬的顾客，
您的域名将在 5 天后过期。立即采取行动，以避免电子邮件或网站服务受到任何干扰，并避免丢失您选择的名称。
需要续订的域名是：
网站名称，2025-10-28，（距离到期天数）4，启用自动续订 (N)
重要
如果在接下来的 5 天内未续订域名，则该域名将不再有效。这将影响使用该域的所有电子邮件和网站，因为它们将不再可用。
为了避免服务中断，请尽快续订。
感谢您的关注。”
在另一个网站即将更新和十天后的四十天内，他们给我发送了四封电子邮件。这很公平，因为如果客户的网站突然不复存在，他们肯定会感到震惊。问题是，当我的另一个废弃的废弃网站即将到期时，他们向我发送了一封电子邮件，其中包含误导性标题“HostPapa - 信用卡续订通知”，其中我的自动续订被埋在主要问题之下，即我三年前最初支付的特定信用卡已经过期。这是该电子邮件的全部内容。
“我们注意到您的 HostPapa 网络托管帐户有 30 天后需要续订的项目。我们还注意到我们在 HostPapa 为您存档的信用卡******** 已经或即将过期。
您的业务对我们很重要。我们希望确保您的服务能够正常续订，不会出现任何中断。需要有效的信用卡才能保持所有 HostPapa 服务的良好信誉。
为了确保您的服务（可能还有您的域名）不会过期，我们将向您发送发票，并尝试在续订日期（2025 年 9 月 17 日星期三）之前 15 天向您的帐户收取费用。
以下是如何从 HostPapa 仪表板更改账单配置文件：
1) 登录您的 HostPapa 仪表板
2) 单击我的个人资料
3) 单击“付款方式”选项卡
4) 您可以在此部分编辑、删除和添加信用卡。
HostPapa 提供 1 年、2 年和 3 年托管计划 - 注册更长期限并节省！
免费域名客户：如果您未在到期日期之前续订您的网络托管和域名服务，您将面临失去域名的风险。请不要拖延！”
我没有收到任何一封电子邮件，其中包含“您将被收取 900 美元来自动续订 x 网站三年，请注意。”的任何内容。如果那张特定的信用卡没有过期，我怀疑我是否会收到他们发来的任何电子邮件，而且在昂贵的自动续订后我当然没有收到电子邮件。
这听起来像是您想要与之打交道的公司吗？
HostPapa 回复2026-08-05Thank you for the feedback, Timothy!
I'm afraid that we could not track an exact experience that matched what you have described in our systems and the name used here on Trustpilot.
To confirm the legitimacy of the review and figure out what went wrong, we used Trustpilot's Find Reviewer feature to discover more. Please provide any identifying information, such as a ticket or client ID number, that would help us locate your account in our system. This will also ensure that we are looking at the right situation and have accurate and correct data regarding the feedback.
Once we have more information, we will be better prepared to investigate these concerns further.
UPDATE:
Thank you for providing the additional information, Timothy.
We have now been able to identify the relevant accounts. Our initial difficulty locating them was not an attempt to challenge or remove your review. Neither account is currently active: one was closed in 2024, while the other was cancelled in January 2025. The additional information requested through Trustpilot was necessary to ensure we investigated the correct accounts and responded based on accurate records.
Regarding the renewal charge, new customers receive an introductory promotional rate when signing up, allowing them to try our services at a reduced initial cost. Subsequent renewals are processed at the standard rates displayed during signup, within the HostPapa Dashboard under My Services, and on our website.
Our records show that no cancellation request had been submitted before the renewal invoice was generated. The service therefore renewed at the applicable standard rate. Once we received your cancellation and refund request, it was processed, and the charge was refunded in full.
The other hosting account was closed following a breach of our Terms of Service relating to content that promoted hatred, violence, or intolerance toward identifiable individuals or groups. The standard notice period set out in our terms was provided so that the hosted content could be migrated elsewhere. We take account closures seriously and do not make these decisions lightly, but we must apply our policies consistently to all customers.
Finally, regarding the content loss, based on our checks, an older backup was restored by the account holder, which is what resulted in the more recent content being removed, and unfortunately, once that restoration took place, the removed content could not be recovered through the backup system.
We understand that these events resulted in a frustrating experience. However, we also want to ensure that the circumstances surrounding the renewal, account closure, backup restoration, and our request for identifying information are represented accurately.
Have a great day ahead, Timothy!
Nicolae
Customer Happiness Manager
HostPapa Inc.
