Hot Octopuss（www.hotoctopuss.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 61 条用户评价，属于活动与娱乐分类，口碑良好。75% 的评价为 4 星及以上，15% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 45 条。数据最后更新于 2026-08-10。
Thank you for your review. Glad to hear you are loving your purchases. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support
不会再购买贵公司的任何产品。为了获得我购买的商品，我需要支付超过 30 美元的关税以及已支付的运费吗？
Hi Jim, Thank you for your review. I am really sorry you got caught by customs. We do what we can to mark items in such a way that they will not be subject to fees, but we have no control over the customs departments in a country. All our Canadian orders are shipped from our UK warehouse. I can see you paid for Express Shipping, which gets your order to you in up to 8 days, but as stated on the shipping page of our website "orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery." These charges are import duties being levied by your government, and are not something we can change. We also have no idea how these charges are worked out, or what they may be, that is up to your customs department. Again, I am sorry for your disappointment. Cheryl, Hot Octopuss Customer Support
奥拉的服务非常好！知识渊博，细心，真诚地关心他人。不能要求更好了。
We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are so glad we could provide excellent service. Thanks for your feedback!
非常积极响应和支持的客户服务！杰出的！
We appreciate you taking the time to share your wonderful experience with our customer service! We are happy to hear that you found it supportive.
Aura 及时响应并快速更换失败的产品！
We're happy to hear that you received a prompt response and quick product replacement. We appreciate you taking the time to leave us this positive feedback!
当它起作用时，那就太棒了。与我尝试过的其他玩具相比，它能像我尝试过的任何其他玩具一样关闭大脑。但是，在使用充电电池时，我经常遇到设备问题。我尝试过两个不同的品牌，但都不太适合该设备。它在电池盒中模制得太窄，因此电池无法与触点建立良好/完全的连接。需要为可充电设备提供更多的空间，这是该设备必须的（它像糖果一样消耗电池）。
Hi Bill, Thank you for your in depth review. It is great to hear how much you love the toy when it is working for you. Thanks to feedback like yours we are able to constantly improve our service for our customers. I will pass your feedback onto our development team to consider for future versions. We really appreciate your detailed review, and if we can be of any help in the future please contact us at [email protected]. Cheryl, Hot Octopuss Customer Support
产品质量差，在尝试更换时服务也不好。
***Edited Reply*** Hi Clark, I have emailed you twice to try and resolve this but haven't heard back. Please could you reply to either of those emails so we can troubleshoot this, and arrange a replacement. I look forward to hearing from you. Cheryl, Hot Octopuss Customer Support. ***Original Reply*** Hi Clark, Thank you for your review. I am sorry your SOLO Essential developed a fault. We do offer a 12 month warranty on our products, and you mentioned receiving bad service but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
他们的产品长期以来一直为我提供良好的服务，有一次我遇到问题时，Aura 完美地解决了这个问题。真正一流的客户服务，而且速度也很快。光环就是最好的。谢谢！
We're happy to hear that our products have served you well and that we could resolve your issue effectively. We appreciate your kind words and thank you for your positive feedback!
谢丽尔，不知道她是谁，他或她只是通过电子邮件进行了交谈。很棒的人。 我收到了有缺陷的产品，她（他）在 2 天内解决了问题。她（他）的服务和合作令人难以置信。 我来自澳大利亚悉尼。收到有缺陷的产品后，我很沮丧，思考如何拿回钱或物品。只需一封电子邮件。她（他）做了一切。 对 Hot Octopus 及其客户服务非常满意。 谢谢谢丽尔和热章鱼。
We're so glad to hear that our customer service resolved the issue with your product quickly. It's great to know that you're extremely satisfied with our service. Thank you for your positive feedback!
他们反应很快，并在我做出回应后尽快处理了我的问题。
We appreciate you taking the time to share your feedback. We are happy to hear that we resolved your issue with such efficiency.
更换有故障的充电线后，我不愿意再次联系客户支持。但我购买的 Solo lux 确实无法正常工作，所以我向 Cheryl 发送了一封电子邮件以寻求支持，她之前曾帮助过我。 她不仅听了很多关于我的背景和背景故事以及我为什么感到不安，而且还给我发送了培训视频的链接和一份诊断问题的调查问卷，一旦明确存在真正的故障，她立即将问题升级给她的经理。 不到两天后，我的门外就放着一个替换装置。不收取补货或运输费用或询问任何问题。只是繁荣 - 给你。 很高兴与一家真正关心客户并获得额外荣誉的公司互动 线路的另一端是一个人，而不是一些人工智能聊天机器人。 我肯定很快就会从这些人那里得到更多产品。
Thank you for your review. I am sorry you had to contact customer service but I am very glad Cheryl was able to help. We appreciate your recommendation. Toni, Hot Octopuss Customer Support
必须联系产品的保修，说实话，谈论起来可能非常尴尬。但从第一条消息开始，Aura 让整个体验感觉完全正常。 她很友善，善解人意，而且老实说很容易交谈。知识渊博，从来没有让我感到不舒服——有一半的时间我忘记了我们甚至在谈论性玩具。这就是她的流畅和专业。 无论您向 Aura 支付多少钱，这都还不够。她确实是顶级的。给这个女人加薪、升职等等！ 顶级客户支持。奥拉值得所有的荣誉！
We appreciate you sharing your experience. It's great to hear that the support you received was helpful and made you feel comfortable. We're so glad the interaction was smooth and professional. Thanks for the positive feedback!
我收到了脉冲玩具，非常喜欢它！我和我男朋友玩得很开心，它配有一个控制器和一个用于更换电池的小螺丝。它既适合单独玩，也适合一起使用。如果您正在寻找一种让卧室变得有趣的新方法，那么这是您的最佳选择。网站上还提供了几个捆绑包，我一定会尝试一下！质量非常好，材质柔软，防水，非常容易清洁。我向大家推荐它可能适合！ 💗
We're happy to hear that you and your boyfriend are having so much fun with the pulse toy! We appreciate you sharing your positive experience and highlighting its versatility, quality, and ease of use. Thank you for the recommendation!
最初，一个小故障导致我的包裹被发送到不存在的地址，但他们与我一起解决了所有问题，我对结果非常满意。
We're very pleased we could resolve the delivery issue and ensure you had a positive outcome. Thank you for your feedback and for sharing your experience with us.
We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback!
很好。收到的好产品，如所述
We're happy to hear that you received a good product as stated. Thank you for your positive feedback; we appreciate it.
Hi Scott, Thank you for your review. I am sorry you never received the charging cable you ordered but I can't see any contact from you regarding this. I apologise if our procedure wasn't made clear. We do state on our website to email us if your order doesn't arrive, as the only way we could know is if you tell us. I have sent you an email from our customer support account, so we can resolve this for you. Please check your spam mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
设法折断了我的 Jett 的橡胶部分，当我通过电子邮件询问如何订购替换件时，他们检查了他们的记录，声明我仍在保修期内，并免费给我寄了一个。一切都在几天之内
We're happy to hear that we could resolve the issue with your Jett so quickly! It's great to know that our warranty service met your needs and that you received a free replacement promptly. Thank you for sharing your positive experience.
仅使用几次后就停止工作。我曾经很喜欢他们的品牌，但 Pulse 独奏很快就放弃了，我不再确定了。 更新：根据客服的建议，似乎有一种方法可以点击充值到位，现在似乎可以了！回复我的电子邮件非常快，并且能够快速找到解决方案。谢谢你！
Hi Adam, Thank you for your review. I am sorry you are struggling with your SOLO Essential. I can see you emailed us for help after leaving this review. I replied to you this morning from our customer support account, with some charging advice, and hopefully that has resolved this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
我 15 年前患有前列腺癌。完全切除该腺体。热章鱼让我恢复了性生活。我永远无法对制作者表示足够的感谢。
We are so glad to hear that our product has positively impacted your life after such a challenging experience. Thank you for sharing your heartfelt feedback with us; we appreciate it.
共 61 条符合条件的评价