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Events & Entertainment

Hot Octopuss

61 reviews

4.161 reviews
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About Hot Octopuss

Data updated
Website
www.hotoctopuss.com
Category
Events & Entertainment
Location
United States · Denmead, Hampshire
Status
Unclaimed
Last 12 months
45 reviews
Replies to negative
100% (12/12)
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Is Hot Octopuss legit?

Hot Octopuss (www.hotoctopuss.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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bill ham · 1 review · Experienced 2026-07-17 ·

It took a very long time for it to show…

It took a very long time for it to show up in the mail. Once I received it , I only could use it twice before it malfunctioned. After spending $241 it broke after its second use. This like all electronic sex toys , was not worth the money. All electrified, sex toys or garbage, all electrified sex toys break after the second or third use. I don't understand why they're even legal to sell.

Reply from Hot Octopuss2026-07-27

Hi Bill, Thank you for your review. We don't actually sell anything at that price (even if i take in shipping costs, none of our toys cost more than $170. I have checked our system and I cannot see any orders for your name, and there are no contact emails from you on our system. I did ask for additional information so I could email you from our customer support but you didn't respond to the request. Please email us at [email protected] and I would be happy to help resolve this issue for you. I look forward to hearing from you. Cheryl, Hot Octopuss Customer Support.

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Ryan Raden · 2 reviews · Verified · Experienced 2026-04-06 ·

Great products fast shipping

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Eugene Harris · 1 review · Experienced 2026-05-25 ·

The Pulse—A Priceless Invention

The Pulse—A Priceless Invention When I suffered devastating erectile dysfunction after prostate cancer treatments, the Pulse was a lifesaver. After almost a year of ED caused by radiation and Lupron treatments, the first exhilarating use of the Pulse gave me an orgasm and hope for recovery. Rehabilitation began, and within a couple of months, my wife and I resumed our satisfying life. The miraculous Pulse which is based on technology that enabled a paralyzed man to father a child can be effective whether a man is erect or flaccid, depending on individual differences. The cost of the Pulse is minimal, but the POTENTIAL VALUE for a man with ED is PRICELESS. Any man who is diagnosed with prostate cancer should consider purchasing a Pulse. I wish I could have used a Pulse during radiation treatment to possibly address side effects. Of course, I do not know, but I believe the Pulse would have reduced my recovery time. However, I do know that I continue to enjoy the same wonderful feeling I experienced with the first use of the Pulse when I was 76 many years ago. The value of this miraculous invention is beyond description, and with no hesitation, I recommend the Pulse. Happy Texan

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Me.Happy · 2 reviews · Verified · Experienced 2026-03-06 ·

Excellent products and great service!

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John Walsh · 2 reviews · Verified · Experienced 2026-02-04 ·

The Dragon Eye Essential is louder than…

The Dragon Eye Essential is louder than a leaf blower!! Not very happy with it. Update: after being contacted by customer service I received a new unit. It is not loud at all. Thank you for your fast response and positive outcome.

Reply from Hot Octopuss2026-04-03

Hi John, Thank you for your review. Our toys are made to offer a good amount of power, this does produce some noise, however it shouldn't be overly loud. I believe it has been assessed at less than 55dB. You shouldn't be able to hear it under a duvet from the next room. If it is much louder than this, it is possibly faulty, and will be covered under our warranty. Please could you email us at [email protected] and we will work with you to troubleshoot the problem, and either arrange a replacement. We look forward to hearing from you 😊 Cheryl, Hot Octopuss Customer Support

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C. Hemsworth · 5 reviews · Experienced 2026-03-10 ·

Jett Turbo — Save Your Money (and Your Anatomy)

As a fan of the original Hot Octopuss Jett, I was genuinely excited about the new Turbo. That excitement lasted approximately thirty seconds. Let's get into it. The fit is a design failure. The cables dig straight back into your scrotum unless you're applying this with a full erection. If you're working with anything under 12cm, soft or erect, don't even bother unwrapping it. This isn't a "one size fits all" product. It's barely a "one very specific size, under very specific conditions" product. The vibrations aren't powerful, they're punishing. During use, the thing shakes with the subtlety of a pneumatic drill. At orgasm, "tortuous" is not hyperbole, it's the only accurate word. In the days that followed, I dealt with penile numbness and sharp urethral pain. A sex toy should not leave you wondering whether you need a GP appointment. And then the customer service made everything worse. When I raised these concerns, the response was essentially to imply I was the problem, physically. For context: I am, by any standard metric, well above average in the relevant department. I was then advised to “push the bullets further through, although due to the strength of vibration, this may cause them to rattle against each other.” (Their actual words). Another solution that was floated was to “wear the JETT Turbo sleeve backwards, so the wires are towards the head of the penis” (again, their words. But this is impossible without damaging the product. I was also told to use bits from my old toy - “if you still have your (old)JETT Sleeve, it has been suggested you could use that in place of the JETT Turbo sleeve” (Their words). They then claimed that I was "the only person to raise this as an issue." in the same week the product launched. Nobody else has had time to complain yet! In my experience, the Jett Turbo is a painful, poorly designed product backed by dismissive customer service. Avoid it completely. I’d like to add that Hot Octopuss have since tried to have my reviews removed, despite having emails proving my claims.

Reply from Hot Octopuss2026-03-27

Hi C. You claim customer support was dismissive but we tried to work with you to resolve the issue (which was NOT a fault) but just a preference. You were also given a refund, I am not sure how that was dismissive. We requested your review be edited as you lied about the steps we took to help. We were not at all dismissive, and again you did receive a refund before leaving a nasty review. Looking at the history on Trustpilot, it seems you only ever give negative reviews though. Cheryl, Hot Octopuss Customer Support.

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Cwave · 3 reviews · Verified · Experienced 2025-06-14 ·

Not ready for pills, Give this a try!

Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening without others or a pill. If edging is your thing, this device will drive you crazy. It can deliver with 2 vibrating points and numerous speeds (~7). Definitely worth the investment.

Reply from Hot Octopuss2026-03-16

Hi C, Thank you for your review. Lovely to hear you are loving your purchase. If you have any questions, or need any help with your toy please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

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JOHANNA BANKS · 2 reviews · Verified · Experienced 2025-07-15 ·

After-sales fantastic

After-sales fantastic. Had an issue with the toy, contacted and dealt with immediately and satisfactorily. Even a follow-up email to see if all is well with the replacement.

Reply from Hot Octopuss2026-02-24

Thank you for your review. I am sorry you needed to contact Customer Support but I am glad we were able to help. We appreciate your recommendation. Toni, Hot Octopuss Customer Support

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Tony Lange · 8 reviews · Verified · Experienced 2025-12-09 ·

I read how powerful the vibration was

I read how powerful the vibration was, I was very disappointed, I was thinking I would probably not be able to use full power, didn’t do a lot for me, I think I experienced more standing on my Power Fit vibrating plate, 😡😡😡 well they have now cotactedme, but I wii report on outcome!

Reply from Hot Octopuss2026-02-03

Hi Tony, Thank you for your review. I am sorry you have found the SOLO Essential isn't working how you would hope. We do offer a 45 day satisfaction policy on products purchased from our website. Please send us an email at [email protected], so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

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L Dubos · 3 reviews · Verified · Experienced 2025-12-09 ·

Great service.

Order arrived timely and exactly as ordered. The products from Hot Octopuss exceed expectations.

Reply from Hot Octopuss2026-02-03

Hi, Thank you for your review. Glad to hear you found shopping with us such a great experience. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

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Ernest · 3 reviews · Verified · Experienced 2025-11-08 ·

Machine works well

Machine works well, as advertised. Remote however 0 function.

Reply from Hot Octopuss2026-01-05

Thank you for your review. I am sorry you are struggling with your SOLO LUX remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. Please email us at [email protected], so we can troubleshoot and resolve this for you. We look forward to your email. Cheryl, Hot Octopuss Customer Support.

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Mongo · 1 review · Verified · Experienced 2025-11-07 ·

Remote not functioning

Remote does not function. Dies not turn unit on or off or adjust settings.

Reply from Hot Octopuss2026-01-02

Thank you for your review. I am sorry you are struggling with your PULSE DUO remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. Please email us at [email protected], so we can troubleshoot and resolve this for you. We look forward to your email. Cheryl, Hot Octopuss Customer Support.

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Jcs · 1 review · Verified · Experienced 2025-10-18 ·

It worked well for maybe 2 weeks and…

It worked well for maybe 2 weeks and then just lost all real power. At this point it doesn't go strong enough to be effective. It's only been a few months and for what you charge, I would expect better

Reply from Hot Octopuss2025-12-15

Hi Jcs, Thank you for your review. I am sorry your SOLO LUX developed a fault. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

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Anthony Hart · 11 reviews · Verified · Experienced 2025-08-31 ·

Very helpfulk

Reply from Hot Octopuss2025-11-03

Hi Antony, Thank you for your review. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

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R Juckes · 2 reviews · Experienced 2025-09-22 ·

Excellent customer service by Aura!

Reply from Hot Octopuss2025-10-02

We are so happy to hear that you received excellent customer service. We appreciate your positive feedback very much!

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WH · 1 review · Experienced 2025-09-11 ·

Great Customer Service

Quick delivery. Love the toy. Fast response from customer service. Aura was very helpful in resolving a problem

Reply from Hot Octopuss2025-09-30

We're happy to hear that you enjoyed the toy and our quick delivery! We're also glad that our customer service team was able to help resolve your issue quickly. Thanks for your feedback.

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shane · 1 review · Experienced 2025-09-25 ·

A+ customer service

Had a couple issues with my purchase, but Aura from their customer service team was fantastic and got it sorted out for me.

Reply from Hot Octopuss2025-09-26

We're happy to hear that the issues you experienced with your purchase were resolved! Our team aims to provide excellent support, and we appreciate your positive feedback. Thanks!

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Charles Morgan · 2 reviews · Experienced 2025-09-10 ·

Very prompt response

Very prompt response. Solved the problem by sending a new device.

Reply from Hot Octopuss2025-09-25

We appreciate your positive feedback and are so glad we could resolve the issue quickly by sending a replacement device. Thanks for letting us know!

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Daniel Kelleher · 1 review · Verified · Experienced 2025-07-23 ·

Wow!!

Wow! Intense vibes out of left field. It was like the first orgasm I ever had.

Reply from Hot Octopuss2025-09-25

We're happy to hear that you enjoyed your experience so much! Thank you for sharing your feedback with our team; we appreciate it greatly.

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PAUL · 1 review · Verified · Experienced 2025-07-21 ·

Update: Outstanding customer service!

The remote doesn’t work except when it wants to. I’ve replaced batteries, read everything I could find on the product and it just doesn’t work dependably. My biggest motivation when I purchased was to be hands free. Update: I was contacted by Cheryl from customer service. We corresponded back and forth and I did some specific tests to confirm that the device I had was defective. She shipped me a replacement that works properly. Great customer service

Reply from Hot Octopuss2025-09-16

***Edited Reply*** Hi Paul, Thank you for amending your review. I am very glad we were able to resolve this for you, and I appreciate you being willing to run through our troubleshoot. Thank you for your recommendation. Cheryl, Hot Octopuss Customer Support. ***Original Reply*** Hi Paul, Thank you for your review. I am sorry you are struggling with your PULSE DUO partner remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your spam mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.