Hot Octopuss

Hi Bill, Thank you for your review. We don't actually sell anything at that price (even if i take in shipping costs, none of our toys cost more than $170. I have checked our system and I cannot see any orders for your name, and there are no contact emails from you on our system. I did ask for additional information so I could email you from our customer support but you didn't respond to the request. Please email us at [email protected] and I would be happy to help resolve this issue for you. I look forward to hearing from you. Cheryl, Hot Octopuss Customer Support.

Hi John, Thank you for your review. Our toys are made to offer a good amount of power, this does produce some noise, however it shouldn't be overly loud. I believe it has been assessed at less than 55dB. You shouldn't be able to hear it under a duvet from the next room. If it is much louder than this, it is possibly faulty, and will be covered under our warranty. Please could you email us at [email protected] and we will work with you to troubleshoot the problem, and either arrange a replacement. We look forward to hearing from you 😊 Cheryl, Hot Octopuss Customer Support

Hi C. You claim customer support was dismissive but we tried to work with you to resolve the issue (which was NOT a fault) but just a preference. You were also given a refund, I am not sure how that was dismissive. We requested your review be edited as you lied about the steps we took to help. We were not at all dismissive, and again you did receive a refund before leaving a nasty review. Looking at the history on Trustpilot, it seems you only ever give negative reviews though. Cheryl, Hot Octopuss Customer Support.

Hi C, Thank you for your review. Lovely to hear you are loving your purchase. If you have any questions, or need any help with your toy please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

Thank you for your review. I am sorry you needed to contact Customer Support but I am glad we were able to help. We appreciate your recommendation. Toni, Hot Octopuss Customer Support

Hi Tony, Thank you for your review. I am sorry you have found the SOLO Essential isn't working how you would hope. We do offer a 45 day satisfaction policy on products purchased from our website. Please send us an email at [email protected], so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

Hi, Thank you for your review. Glad to hear you found shopping with us such a great experience. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

Thank you for your review. I am sorry you are struggling with your SOLO LUX remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. Please email us at [email protected], so we can troubleshoot and resolve this for you. We look forward to your email. Cheryl, Hot Octopuss Customer Support.

Thank you for your review. I am sorry you are struggling with your PULSE DUO remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. Please email us at [email protected], so we can troubleshoot and resolve this for you. We look forward to your email. Cheryl, Hot Octopuss Customer Support.

Hi Jcs, Thank you for your review. I am sorry your SOLO LUX developed a fault. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

Hi Antony, Thank you for your review. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

We are so happy to hear that you received excellent customer service. We appreciate your positive feedback very much!

We're happy to hear that you enjoyed the toy and our quick delivery! We're also glad that our customer service team was able to help resolve your issue quickly. Thanks for your feedback.

We're happy to hear that the issues you experienced with your purchase were resolved! Our team aims to provide excellent support, and we appreciate your positive feedback. Thanks!

We appreciate your positive feedback and are so glad we could resolve the issue quickly by sending a replacement device. Thanks for letting us know!

We're happy to hear that you enjoyed your experience so much! Thank you for sharing your feedback with our team; we appreciate it greatly.

***Edited Reply*** Hi Paul, Thank you for amending your review. I am very glad we were able to resolve this for you, and I appreciate you being willing to run through our troubleshoot. Thank you for your recommendation. Cheryl, Hot Octopuss Customer Support. ***Original Reply*** Hi Paul, Thank you for your review. I am sorry you are struggling with your PULSE DUO partner remote. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your spam mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.