Hot Octopuss

We're happy to hear that our support team was able to provide such prompt assistance and resolve the issue swiftly, even across time zones. We appreciate your positive feedback and are glad you're satisfied with the new product.

We're happy to hear that you love the stimulating sensation for your penis head and shaft. Thank you for sharing your positive experience with us!

***Edited Reply*** Hi , I have emailed you to try and resolve this but didn't hear back. However, I spotted that you live on an island (Guam), and the shipping delay was caused because of this. I also noted that your order has now been delivered. If you do need anything else, please drop us an email. Cheryl, Hot Octopuss Customer Support. ***Original Reply*** Hi, Thank you for your review. I am sorry you haven't received your order yet. We do state on our website to email us if your order hasn't arrived within 2 weeks but I can't see any contact from you regarding this. I apologise if the procedure wasn't made clear. It looks like USPS may have lost the order, and we need to resend it. I have sent you an email from our customer support account, so we can resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

We're happy to hear that you had a great customer support experience! We appreciate your positive feedback and are so glad we could quickly provide a solution for you.

We appreciate your positive feedback and are happy you enjoyed our product and service.

Hi To, Thank you for your review. I am sorry you have found the PULSE DUO isn't enjoyable. We do offer a 45 day satisfaction policy on products purchased from our website. It is actually very rare our PULSE range is too small, as it is open at the top to allow for larger sizes. I am wondering if this is a misunderstanding on how to use it. I couldn't see any contact from you about this, so I have sent you an email from [email protected], so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

We're happy to hear that you had a wonderful experience! Thank you for your positive feedback, and we appreciate your continued support.

Thank you for your review. I am sorry you needed to contact Customer Support but I am glad we were able to help. We appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

Hi GC, Thank you for your review. I am sorry your SOLO LUX developed a fault. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.

We're happy to hear that your experience was quick and easy! We appreciate you mentioning our discreet shipping. Thanks for your feedback.

Hi Christina, Thank you for your review. I am sorry you have found you didn't enjoy either toy. We do offer a 45 day satisfaction policy (it is a policy not a guarantee and is advertised as such) on products purchased from our website, and we do try to be flexible with this policy. I have checked our system but you have never contacted us about this, if you had we may have been able to resolve the issues you were facing with using our toys. It is very hard for us to resolve a problem if you don't contact us to tell us there is one. If you would like to discuss this further, and see what we can do under the satisfaction policy, please email me at [email protected] (Please FAO: Cheryl in the subject line) and I will be happy to help. I look forward to hearing from you. Cheryl, Hot Octopuss Customer Support.

We're happy to hear that our team provided exceptional support. It's great to know the issue was resolved quickly and completely. Thank you for your positive feedback!

We're happy to hear that our product has been beneficial, and we appreciate you sharing your experience. Thank you for your positive feedback; it means a lot to us.

We're happy to hear that the issue was resolved quickly. We appreciate your positive feedback and are glad you are satisfied with our product and our customer care.

We're happy to hear that our agent resolved your issue with expertise and respect! We appreciate you sharing your positive experience with us.

We're happy to hear that our team was able to assist you with your warranty replacement. Thank you for sharing your positive experience with us!

Hi John, Thank you for your review. You did state you would leave a negative review if we didn't give in to your demands and refund you, I believe your exact words were "Give me that money amount and I will remain quiet. The ball is in your court." Unfortunately, I see you are not being completely honest in that review. As you were told at the time of contact, it does clearly state in the returns drop down on all our HO Loves product pages that all sales are final: "Final Sale Terms For all HO Loves products, marked as such on our site, all sales are final. These items are non-refundable and non-exchangeable, except in cases of manufacturing defects." I find it a little disingenuous that you are telling people the information isn't on the website, when it is, and you were provided with screen grabs proving that when you originally contacted us. I am very sorry you weren't happy with the purchase, and that we were unable to help, but you did purchase a third party item, and the terms of those sales are clearly shown on the product page. Kind regards, Cheryl, Hot Octopuss Customer Support.

We're happy to hear that you had a seamless customer service experience and appreciate the positive feedback regarding the prompt and professional support you received. Thank you!

Thank you for your review. Glad to hear you found shopping with us such a great experience. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support

Thank you for your review. I am sorry we missed your review earlier, and didn't get the chance to help more quickly. We do offer a 45 day satisfaction policy on products purchased from our website, but I couldn't see any contact from yourself regarding this. I have sent you an email from [email protected], so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.