Hot Octopuss (www.hotoctopuss.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for your review. Glad to hear you are loving your purchases. If you have any questions, or need any help with your purchases please email us at [email protected] and we will be happy to help. We really appreciate your recommendation. Cheryl, Hot Octopuss Customer Support
Will not purchase any product from your company again. In order to get my purchase I was required to pay over $30 for duty along with already paid shipping charges?
Hi Jim, Thank you for your review. I am really sorry you got caught by customs. We do what we can to mark items in such a way that they will not be subject to fees, but we have no control over the customs departments in a country. All our Canadian orders are shipped from our UK warehouse. I can see you paid for Express Shipping, which gets your order to you in up to 8 days, but as stated on the shipping page of our website "orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery." These charges are import duties being levied by your government, and are not something we can change. We also have no idea how these charges are worked out, or what they may be, that is up to your customs department. Again, I am sorry for your disappointment. Cheryl, Hot Octopuss Customer Support
Excellent service from Aura! Knowledgeable, attentive, and genuinely caring. Couldn’t ask for better.
We're happy to hear that you had such a wonderful experience! We appreciate your kind words and are so glad we could provide excellent service. Thanks for your feedback!
Very responsive and supportive customer service! Outstanding!
We appreciate you taking the time to share your wonderful experience with our customer service! We are happy to hear that you found it supportive.
Prompt response from Aura and quick replacement of the product that failed!
We're happy to hear that you received a prompt response and quick product replacement. We appreciate you taking the time to leave us this positive feedback!
When it works, it's fantastic. Shuts down the brain like no other toy I've tried. However, I frequently have issues with the device when using rechargeable batteries. I've tried two different brands, and both fit poorly in the device. It's molded too narrow in the battery compartment, so the batteries don't make good/full connection with the contacts. Need to give a little more space for rechargeables, which are a must for this device (it eats batteries like candy).
Hi Bill, Thank you for your in depth review. It is great to hear how much you love the toy when it is working for you. Thanks to feedback like yours we are able to constantly improve our service for our customers. I will pass your feedback onto our development team to consider for future versions. We really appreciate your detailed review, and if we can be of any help in the future please contact us at [email protected]. Cheryl, Hot Octopuss Customer Support
Bad product quality and not good service in trying to get a replacement.
***Edited Reply*** Hi Clark, I have emailed you twice to try and resolve this but haven't heard back. Please could you reply to either of those emails so we can troubleshoot this, and arrange a replacement. I look forward to hearing from you. Cheryl, Hot Octopuss Customer Support. ***Original Reply*** Hi Clark, Thank you for your review. I am sorry your SOLO Essential developed a fault. We do offer a 12 month warranty on our products, and you mentioned receiving bad service but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
Their products have served me well for a long time and the one time I had an issue with one, the issue was solved perfectly by Aura. Really top notch customer service, and fast too. Aura is just the best. Thanks!
We're happy to hear that our products have served you well and that we could resolve your issue effectively. We appreciate your kind words and thank you for your positive feedback!
Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and cooperation. I am from Sydney, Australia. After receiving faulty product I was frustrated, thinking how gonna get back money or the item. Just one email. And she(he) did everything. Extremely satisfied with Hot Octopus and it's customer service. Thank you Cheryl and Hot Octopus.
We're so glad to hear that our customer service resolved the issue with your product quickly. It's great to know that you're extremely satisfied with our service. Thank you for your positive feedback!
They had quick response and dealt with my issue as quickly as I could respond.
We appreciate you taking the time to share your feedback. We are happy to hear that we resolved your issue with such efficiency.
After getting a faulty charging cable replaced, I was reluctant to contact customer support for a second time. But the solo lux I purchased was really not functioning correctly so I sent an email to Cheryl in support who had helped me before. Not only did she listen to a whole lot of context and backstory about me and why i was upset but she sent me links to training videos, a questionnaire to diagnose the problem and once it was clear there was a real malfunction she immediately escalated the issue to her manager. Less than two days later a replacement unit was sitting outside my door. No charges for restocking or shipping or questions asked. Just boom - here you go. nice to interact with a company that genuinely cares about their customers and extra credit for having a human on the other end of the line and not some AI chat bot. I’ll definitely be getting some more products from these guys soon.
Thank you for your review. I am sorry you had to contact customer service but I am very glad Cheryl was able to help. We appreciate your recommendation. Toni, Hot Octopuss Customer Support
Had to reach out about a warranty for a product that, let’s be real, could’ve been super awkward to talk about. But from the first message, Aura made the whole experience feel totally normal. She was kind, understanding, and honestly just so easy to talk to. Super knowledgeable and never once made me feel uncomfortable – half the time I forgot we were even talking about a sex toy. That’s how smooth and professional she was. Whatever you're paying Aura, it’s not enough. She’s truly top-tier. Give this woman a raise, a promotion, something! Top-tier customer support. Aura deserves all the kudos!
We appreciate you sharing your experience. It's great to hear that the support you received was helpful and made you feel comfortable. We're so glad the interaction was smooth and professional. Thanks for the positive feedback!
I got the pulse toy, absolutely love it! Me and my boyfriend had a lot of fun with it, it comes with a controller and a tiny screw to change the batteries. It’s both good for solo play and to use together. If you are looking for a new way to spicy it up in the bedroom this is your best choice. Theres also couple bundles available on the website I would definitely give it a try! Very good quality, the material fells soft and its super easy to clean as its waterproof. I recommend it to everyone it might fit! 💗
We're happy to hear that you and your boyfriend are having so much fun with the pulse toy! We appreciate you sharing your positive experience and highlighting its versatility, quality, and ease of use. Thank you for the recommendation!
Originally a small glitch had my package going to non existent addresses but they worked with me to sort it all out and I am VERY pleased with the outcome.
We're very pleased we could resolve the delivery issue and ensure you had a positive outcome. Thank you for your feedback and for sharing your experience with us.
We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback!
It was good. A good product received as stated
We're happy to hear that you received a good product as stated. Thank you for your positive feedback; we appreciate it.
Hi Scott, Thank you for your review. I am sorry you never received the charging cable you ordered but I can't see any contact from you regarding this. I apologise if our procedure wasn't made clear. We do state on our website to email us if your order doesn't arrive, as the only way we could know is if you tell us. I have sent you an email from our customer support account, so we can resolve this for you. Please check your spam mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
Managed to snap the rubber part of my Jett, and when I emailed to find out how to order a replacement they checked their records, declared I was still within warranty and sent me one free of charge. All within a few days
We're happy to hear that we could resolve the issue with your Jett so quickly! It's great to know that our warranty service met your needs and that you received a free replacement promptly. Thank you for sharing your positive experience.
Stop working after only a couple of uses.. I used to love their brand but the Pulse solo giving up so fast, I'm not sure anymore. UPDATE : after advice from customer service, it seems that there was a way to click the recharge into place and now it seems to work! Answered my email very fast and are there to find a solution quickly. Thank you!
Hi Adam, Thank you for your review. I am sorry you are struggling with your SOLO Essential. I can see you emailed us for help after leaving this review. I replied to you this morning from our customer support account, with some charging advice, and hopefully that has resolved this for you. Please check your junk mail for our contact. I look forward to your reply. Cheryl, Hot Octopuss Customer Support.
I had prostate cancer 15 years ago. With a full removal of this gland. Hot Octopuss gave me my sexual life back. I will never able to thank the makers enough.
We are so glad to hear that our product has positively impacted your life after such a challenging experience. Thank you for sharing your heartfelt feedback with us; we appreciate it.
61 reviews matching