ImagineArt

Hi Zayd, thank you for the 5-star review! Making AI video models accessible and affordable for new creators is something we're passionate about. Glad we're delivering on that for you. Happy creating!

Hi Yannick, we're sorry to hear about your experience. You can cancel your subscription directly from your account by clicking your profile icon in the top right corner, selecting "Billing and Subscription," and then clicking "Edit Billing." For full account deletion including all associated data, you can follow the steps here: https://docs.imagine.art/faq/account-deletion If you're still having trouble, please reach out to us at [email protected] with the subject line "Trustpilot Follow-Up" and our team will get it sorted for you right away. We're committed to resolving this. We hope to earn back your trust.

Hi Dharma, we sincerely apologize for this ongoing billing issue. Being charged annually for a service you've repeatedly tried to cancel since 2024 is completely unacceptable, and we understand your frustration. We want to resolve this for you immediately. You can delete your account and remove all associated data, including payment information, by following the steps here: https://docs.imagine.art/faq/account-deletion - this ensures no further charges can occur. For the charges that were taken after your cancellation requests, we'd like our senior support team to personally review your entire billing history and work toward a fair resolution. Please reach out to us at [email protected] with the subject line "Trustpilot Senior Escalation" and include any previous cancellation emails you have. We are committed to making this right, whatever it takes. Again, we deeply apologize for the years of frustration this has caused. Once resolved, we'd be grateful if you'd consider updating your review. We hope to earn back your trust.

Hi MatrixMural, thank you for the 5-star review and the recommendation! We're glad the platform works well for both beginners and professionals alike. Happy creating!

Hi Maygreen, we sincerely apologize for this experience. You've laid out your case clearly and thoroughly, and we appreciate the time you took to document everything. An accidental annual purchase with zero credits used, followed by a prompt cancellation and refund request, should have been handled fairly and in line with our published refund policy. We're sorry that wasn't your experience, and we understand how frustrating it must be when the conditions you met aren't acknowledged. We also apologize for the incorrect account location information and the mischaracterization of your initial purchase as a renewal. These inaccuracies should not have occurred. We'd like our senior management team to personally review your entire case from scratch, including all correspondence, your payment records, and the applicable refund policy conditions. Please reach out to us at [email protected] with the subject line "Trustpilot Senior Escalation" and we will treat this with the highest priority. We are committed to finding a fair resolution, whatever it takes. Your feedback about the refund process has been escalated internally to ensure our policies are applied consistently and transparently for all users. Once we've reached a resolution, we'd be grateful if you'd consider updating your review. We hope to earn back your trust.

Hi Genius Art, thank you for coming back with another 5-star review! It's amazing to hear that Nano Banana 2 produces better results on ImagineArt compared to other platforms. We invest heavily in optimizing our models, so it's great to see that difference being noticed. Glad the workflow and clean interface are making your creative process easier. Happy creating!

Hi Jean Baptiste, thank you for the 5-star review! We're honored to be your best AI platform. Happy creating!

Hi there, thank you for the review! We're glad the fast renders and unlimited feature are working well for you. We understand the frustration when the AI changes details you didn't intend during editing, or doesn't follow specific commands accurately. This is an area we're actively improving - better prompt precision and more controlled editing are key priorities for our team. In the meantime, try being as detailed as possible with your prompts, and using different models can sometimes give you more accurate results for specific edits. If you'd like personalized tips for your use case, feel free to reach out at [email protected] and our team will be happy to help. We'd love to earn those extra stars as we continue to improve. Happy creating!

Hi Sue, thank you for the 5-star review! Glad you love the convenience and variety of models. Happy creating!

Hi Rami, thank you for the 5-star review! Glad you're enjoying ImagineArt. Happy creating!

Hi Mohammad, thank you for the review! If you're unsure where to start, check out our tutorials section to help you get the most out of ImagineArt. And if you have any questions, feel free to reach out at [email protected] - we're happy to help. Happy creating!

Hi Talinka, thank you for the 5-star review! We're glad you find ImagineArt simple, fast, and impressive. Happy creating!

Hi D Jones, thank you for the 5-star review! We love the enthusiasm! Happy creating!

Hi Ted, thank you for the 5-star review! Glad the Film Studio feature is working well for you - having everything in one place is exactly the idea. Happy creating!

Hi Charpot, thank you for the 5-star review! Glad you're enjoying the app and the AI music features. Happy creating!

Hi PooRya, we're sorry to hear you had a frustrating experience. We'd love to understand what you were trying to create so we can help. Different models and settings can produce very different results, and our team would be happy to guide you. Please reach out to us at [email protected] and let us know what you were trying to do. We'll make sure you get the help you need. We hope to turn your experience around!

Hi Jimmy, we sincerely apologize for this experience. We understand how disappointing it is to invest in an annual plan and feel that the platform didn't deliver the value you expected, especially at that price point. Your feedback about the refund policy being too strict for high-value annual subscriptions is something we take seriously. A customer who cancels shortly after purchase and requests a fair resolution deserves to be heard, not met with a rigid policy response. We'd like our senior support team to personally revisit your case and work toward a fair resolution. Please reach out to us at [email protected] with the subject line "Trustpilot Senior Escalation" and we will treat this with the highest priority. We are committed to making this right for you, whatever it takes. We also appreciate your advice to future users about checking refund conditions, and we're working on making these terms clearer at the point of purchase so there are no surprises. Once we've reached a resolution, we'd be grateful if you'd consider updating your review. We hope to earn back your trust.

Hi Subuktageen, thank you for the 5-star review! Glad you're enjoying the features, multi-variation parallel generation, and workflows. We hear you on the popups - that feedback has been shared with our product team to work on reducing them for a cleaner experience. Happy creating!

Hi 나리, thank you for the 5-star review! It's awesome to hear you've been creating designs for international open calls using ImagineArt. Thanks for the recommendation and happy creating!

Hi Sam, thank you so much for coming back to update your review to 5 stars! It means a lot that you took the time to set the record straight and give credit to our support team. We really appreciate your thoughtful advice about pricing and credits. You're absolutely right - generosity and genuine care for customers is what builds lasting success. That's a philosophy we believe in, and feedback like yours helps us stay on track. We hope to do business with you again in the future, and we'll keep working hard on improving pricing, credits, and ironing out those hiccups. Thank you for the kind words and the wisdom. Happy creating!