iMobie Inc.

Dear Mr. Reynolds, Thank you sincerely for taking the time to write out such a thorough, honest, and detailed account of your entire experience using AnyTrans and communicating with our support team Joanna over the past four weeks. We have read through every section of your feedback carefully, and we take your constructive criticism and honest observations extremely seriously. We are genuinely grateful that you persisted in escalating your concerns and clearly outlined the logical inconsistencies in our earlier assessments, as this pushed our technical and support leadership to fully review your case and assign dedicated developers to replicate and resolve the login pop-up bug. We are relieved and pleased to confirm that the update v8.9.14 (released June 16, 2026) fully eliminated the error, and your re-test on June 29 confirmed all iCloud and app-update functions operate as intended once again. We also greatly appreciate your kind recognition of Joanna’s improved responsiveness, professionalism, and the engineering team’s diligent work once we properly focused on your issue—this positive closing feedback means a great deal to everyone involved in resolving your ticket. We are thankful you have chosen to leave the door open for future purchases and product recommendations from iMobie, provided we sustain the higher support standard shown in the later stages of your case. Your feedback directly drives meaningful upgrades to both our software stability and customer service workflow, and we will hold our entire team accountable to avoid subjecting other users to the drawn-out, frustrating resolution journey you endured. If you encounter any issues within AnyTrans or any other iMobie tool in the future, please reach out to our support team directly—we will aim to deliver precise, solution-focused diagnostics from your first message without delay. Once again, thank you for your patience, detailed technical evidence, candid feedback, and for giving us the opportunity to fix this critical AnyTrans flaw and improve our overall service quality for all users. Best regards, Your iMobie Team

Dear Funktiago, Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and your honest feedback. While we are sorry to hear that the software didn't work out for you this time, we are very glad that our support team was able to assist you consistently throughout the process. It means a lot to us that you recognized our communication and willingness to help – that is exactly what we strive for with every customer. We also appreciate you mentioning the refund process. We believe in standing behind our products, and if something doesn't meet our customers' needs, we want to make it right – whether through troubleshooting or a full refund. We're happy that this part of your experience went smoothly. Your comment that you wouldn't rule out using our services again in the future truly encourages us. Whenever you're ready to give it another try, we'll be here to support you every step of the way – and we are always happy to provide extra guidance for anyone who feels less confident with computers. Thank you once again for your generous review. Wishing you all the best! Best regards, Your iMobie Team

Dear Customer, Thank you very much for sharing your genuine experience with our unlocking tool. We totally understand you had initial doubts after getting used to other unlocking programs, and we’re overjoyed that our straightforward instructions made the operation simple for you. It’s fantastic to know you successfully bypassed the lock within just a few minutes. Your positive feedback means a lot to our whole team. We will keep optimizing our guides and software to bring more convenient experiences to every user. If you need any help in the future, please don’t hesitate to reach out to us. Best regards, Your iMobie Team

Dear Customer, Thank you so much for sharing such thoughtful and encouraging feedback about FocuSee! We’re thrilled to hear you consider our all-in-one screen recording and editing tool powerful right out of the box with an excellent user experience. It means a lot that you find FocuSee more refined and stable than Screen Show, and we greatly appreciate you highlighting our cross-platform support for Windows and mobile devices that boosts the tool’s versatility. Your kind words serve as fantastic motivation for our development team to keep refining features continuously. If you ever have suggestions or run into any issues while using the software, our support team is always here to help. Thanks again for your valuable review! Best regards, Your iMobie Team

Dear Customer, Thanks a lot for your messages, but I am sorry for the inconvenience. To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program. You may also send your software logs to our official email [email protected]. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly. Looking forward to your reply soon. Best regards, Your iMobie Team

Dear Customer, We are incredibly grateful for your wonderful review and sincere recommendation of FocuSee! It brings our entire development team immense joy to know that you found our tool through Gemini while searching for a screen recorder with automatic zoom in and zoom out functionality, and that our unique 3D zooming effect managed to exceed your expectations and leave you deeply impressed. We built this cursor magnification and 3D zoom feature specifically for creators who make SaaS tutorial videos, just like you. It is our goal to make instructional content more engaging by drawing viewers’ attention precisely to key operating steps on the screen. We are thrilled that FocuSee has become your regular go-to tool for crafting high-quality customer tutorial content. Your positive feedback is our greatest motivation to keep polishing our features, optimising performance, and developing more practical video editing functions for content creators. Thank you again for taking the time to share your genuine experience with other users. We wish you continued success with your SaaS business and many fantastic video creations ahead. Best regards, The iMobie Team

Dear Customer, Thank you sincerely for leaving such warm and encouraging feedback. Our entire team is overjoyed to see your wonderful review. We are delighted beyond words that FocuSee has turned out to be exactly the screen recording tool your team has been searching for. It has always been our core goal to build reliable, easy-to-use recording software for business professionals who need to make polished demonstration videos for client communications. We are thrilled that our program helps you capture high-quality screen recordings and deliver vivid presentations to your clients effortlessly. Your genuine praise serves as powerful motivation for our development team. We will keep refining the recording stability, optimizing video output quality, and adding more practical features to continuously elevate your video creation experience. We truly appreciate you taking valuable time to share your experience publicly. May your client presentations go smoothly and your business thrive. Best regards, The iMobie Team

Dear Customer, We sincerely apologize for the frustrating experience you have encountered with our product and support service, and we deeply regret that you hold such negative impressions about our brand and refund policy after using our software. We fully understand your disappointment when the tool failed to meet your expectations, and we would like to clarify all your concerns in detail with complete transparency. First of all, we want to clearly state our official refund rule: if our product cannot resolve your technical issues or you are unsatisfied with its performance after use, you are fully eligible to submit a refund request, and our support team will strictly process your application in accordance with our official refund policy. We never ignore or evade any legitimate refund requests from users. When our technical team proposes troubleshooting solutions to you, it is purely out of the hope of resolving your problem and letting you get the expected use effect; this will not stop you from applying for a full refund at any time if you still feel unsatisfied after trying the provided solutions. Regarding the automatic subscription renewal fee you mentioned, this charge is not an arbitrary extra deduction from our side. All our monthly, quarterly and annual subscription plans are set to auto-renew by default to guarantee uninterrupted software service for users. If you do not wish to continue using the service, you need to manually cancel the subscription before the renewal date to avoid automatic billing. To help users easily turn off auto-renewal by themselves, we have specially created a dedicated self-service cancellation guide page: https://www.imobie.com/support/cancel-subscription.htm, which contains complete step-by-step operation tutorials for all payment channels. We guess you may receive the unexpected charge because you did not cancel the subscription in advance, which has brought you unnecessary economic loss, and we feel extremely sorry about this. We never intend to delay or reject valid refunds, nor will we maliciously deduct extra fees from users. Every customer’s feedback is extremely important to us, and we take every negative comment seriously to optimize our after-sales service and product experience. If you are still willing to give us a chance to handle your case properly, please reply to us with your order number, and we will immediately review your refund application and follow up the whole progress for you. We once again apologize for all the troubles and unpleasant feelings we have caused you. Best regards, The iMobie Team

Dear Customer, We are truly sorry to hear that you have had such a frustrating experience using our app. We would like to give you a detailed explanation about the issue you encountered. This freezing problem at 50.1% occurs in rare cases specifically on Samsung devices that have installed the latest official security patches. Our R&D team has already made this a top priority and is actively optimizing the FRP bypass algorithm to adapt to the newest Samsung security patches and deliver more stable unlocking performance in upcoming software updates. Meanwhile, to help our technical specialists find a targeted solution for your Samsung device, we kindly send the log file from DroidKit and send it to our official support email: [email protected]. Our engineers can conduct an in-depth inspection of your case and provide feasible troubleshooting guidance as soon as possible. If you no longer wish to continue troubleshooting and would like a refund instead, we will strictly comply with our official refund policy to process your full refund request without extra hassle. Once again, we offer our deepest apologies for all the frustration and inconvenience this technical failure has brought you. Thank you for your patience and understanding. Best regards, Your iMobie Team

Dear Customer, We are truly sorry to hear that our software cannot remove your device’s activation lock. We completely understand your disappointment and frustration when the software cannot deliver the result you expected, and we sincerely apologize for the unpleasant experience this has brought you. Our team takes every user’s feedback seriously, and we would like to work with you to properly resolve this matter as soon as possible. To ensure I can assist you effectively and figure out the root cause of the failure, could you please confirm your device’s exact model and its current iOS version? We have different supported device lists, which I have outlined in full detail below for your reference: Supported Devices & iOS Versions **iOS 12.0 to 16.7.16 (With Jailbreak) iPhone: 5S, 6 / 6 Plus, 6S / 6S Plus, 7 / 7 Plus, 8 / 8 Plus, X, SE (1st generation)  iPad: iPad (3rd-7th gen); iPad Air (1st-2nd gen); iPad mini 2, 3, 4;  iPad Pro: 9.7-inch (1st gen), 10.5-inch (2nd gen), 12.9-inch (1st-2nd gen)  iPod Touch: iPod Touch (6th, 7th generations) **iOS 17.2 to 26.1 (Without Jailbreak) iPhone: XS, XS Max, XR, iPhone 11–17 full range  iPad: iPad Pro (all 11-inch models / 12.9-inch 3rd gen & later), iPad Air (3rd gen & later), iPad mini (5th gen & later), iPad (8th gen & later).   Please kindly check whether your iPhone or iPad falls within the above compatible scope. If your device or iOS version is not listed in our supported range, this explains why the activation lock removal process kept failing. Under our official refund policy, we can process a full refund for your order without extra procedures once you confirm the incompatibility. If your device matches our supported list but the unlock still failed after repeated attempts, please export the software log files and send them to [email protected]. Our professional technical team will analyze the logs step by step, locate the specific error, and provide targeted troubleshooting guidance for you. We never want our customers to bear unnecessary losses due to compatibility or technical issues. Whether you need technical troubleshooting or a direct refund, we will fully cooperate with you to reach a satisfying solution. Once again, we apologize for the trouble and letdown you encountered. We look forward to hearing from you to make this right. Best regards, Your iMobie Team

Dear Customer, Thanks a lot for your messages, but I am sorry for the inconvenience. To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program. You may also send your software logs to our official email [email protected]. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly. Looking forward to your reply soon. Best regards, Your iMobie Team

Dear Customer, Thanks a lot for your messages, but I am sorry for the inconvenience. To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program. You may also send your software logs to our official email [email protected]. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly. Looking forward to your reply soon. Best regards, Your iMobie Team

Dear Customer, Thank you so much for your kind compliment and warm recognition of Sissi and the whole iMobie team! We’re delighted to hear you’re satisfied with our software products. Your positive feedback is the biggest motivation for us to keep optimizing our programs and bringing better user experience in the future. Please feel free to contact us anytime should you need further assistance later. Best regards, Your iMobie Team

Dear Customer, We sincerely apologize for the terrible experience you’ve had and the frustration caused after you submitted a request yet never received any callback for an entire week, and we feel sorry that you still failed to finish the phone unlocking process successfully. Normally our customer support team guarantees to respond to all customer inquiries within 24 hours upon receipt of your message. To quickly trace your previous service record and check why your request was overlooked, could you please share the unique support ticket number generated when you first emailed us for assistance? With the ticket ID, we can immediately pull up your original case details and follow up on your pending callback request without delay. Regarding your unsuccessful unlocking issue, there are several common contributing factors leading to failure: outdated system versions, unstable USB connections, incomplete pre-operation setup or mismatched device models can also prevent the unlock procedure from finishing normally. To let our technical engineers inspect your issue precisely, please export your program operation logs and send the files to our official mailbox: [email protected]. After our development team analyzes your logs and tries all feasible troubleshooting methods, if we still cannot resolve your unlocking problem eventually, we will fully process your refund as our commitment. Best regards, Your iMobie Team

Dear Customer, Thanks a lot for your messages, but I am sorry for the inconvenience. To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program. You may also send your software logs to our official email [email protected]. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly. Looking forward to your reply soon. Best regards, Your iMobie Team

Dear Customer, Thank you very much for your feedback! We are thrilled to hear that you had a smooth and effortless experience transferring your music files to your iPhone with our product. Our core goal has always been to deliver practical, user-friendly tools that save customers unnecessary trouble during file transfer, and your satisfying feedback is the best affirmation of our continuous efforts in product optimization. If you ever need any assistance in the future, please feel free to contact us anytime. We are always here to help. Best regards, iMobie Support Team

Dear customer, Thank you so much for your kind compliment and positive feedback on our product! We’re delighted to hear you find our software really worthy of use. Your recognition is the biggest encouragement for our development team, and we will keep optimizing product functions and user experience in the future. If you meet any problems during subsequent use, please don’t hesitate to contact our support team anytime. Wish you a nice day! Best regards, Your iMobie Team

Dear Jeffe, Thank you for your feedback, and we are very sorry for the inconvenience you experienced while trying to make a purchase. We understand how frustrating it must be when the “Buy” button does not proceed correctly, especially after trying multiple browsers and devices. This is not the experience we want for our users. To help you resolve this as quickly as possible, we kindly suggest trying again after clearing your browser cache or using an incognito/private window, as this may help eliminate any temporary loading or session issues. If the issue still persists, please contact our support team at [email protected] with a short description of the problem and, if possible, a screen recording or screenshot showing what happens when you click the “Buy” button. Our technical team will investigate this matter carefully and assist you further. We truly appreciate your patience and the opportunity to help resolve this for you. Best regards, iMobie Support Team

Dear Customer, Thank you very much for your feedback! We are glad to hear that everything is working well for you and that you are satisfied with your experience. If you ever need any assistance in the future, please feel free to contact us anytime. We are always here to help. Best regards, iMobie Support Team

Dear Ralph L Sydnor, Thank you very much for your kind feedback! We are delighted to hear that AnyTrans was able to provide you with a quick and reliable solution, and that it helped give you peace of mind for your data conversion needs. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance in the future, please feel free to contact us anytime. Best regards, iMobie Support Team