iMobie Inc.

Dear Customer, Thank you very much for taking the time to leave such warm and positive feedback regarding our customer‑support service. It means a great deal to our whole team to know that we were able to assist you smoothly with your refund request and deliver a pleasant support experience. We always strive to provide polite, timely and reliable assistance for every user, so we are truly glad that our professionalism and responsiveness met your expectations. Should you consider using any of our products again in the future, we will be more than happy to support you. Wish you all the best. Best regards, Your iMobie Team

お客様 お世話になっております。 iPod touch にて 3D 動画をダウンロードし、ムービーファイルに転送した上で再生し、立体映像をお楽しみいただいているとのご報告を拝読いたしました。実際に製品の機能を活用して楽しんでいただけて、大変嬉しく思っております。 貴重なご利用フィードバックをお寄せいただき、誠にありがとうございます。ユーザーの皆様からの生のご感想は、私たちが今後の機能改善や品質向上を進める上で大きな参考となります。 もし今後、動画のダウンロード、ファイル転送、再生などの場面で何かお困りごと、ご要望などがございましたら、いつでもお気軽にご連絡ください。精一杯サポートさせていただきます。 今後とも弊社製品をどうぞよろしくお願いいたします。 iMobieチーム

Dear Customer, We are truly sorry to hear your frustrating experience with DroidKit when attempting to bypass the FRP lock on your password-forgotten device, and we deeply apologise that the tool repeatedly failed at the 50% progress mark during operation. The FRP bypass failure stopping at 50% usually stems from several common device-side factors: incompatible Android system versions, missing official USB drivers, unstable USB cables or computer ports, strict factory security restrictions on your specific phone model, or background antivirus software blocking the tool’s critical running processes. Our technical team is ready to thoroughly investigate the exact failure trigger on your device to improve our tool’s compatibility for similar devices in future updates. If you are willing to assist our troubleshooting, you can export the operation logs from DroidKit and send them to our customer support [email protected]. Our developers will analyse the detailed error records to pinpoint the exact technical conflict causing the 50% halt. If you do not wish to continue troubleshooting and no longer want to use our software, we respect your decision completely. Please reach out to our support team directly with your order number, and we will immediately process a full refund according to our refund policy without unnecessary delays. We sincerely regret that our product failed to deliver the expected results for your device, and we appreciate you taking the time to share your honest feedback to help us optimise our software performance. We hope we can resolve this matter to your satisfaction soon. Best regards, Your iMobie Team

Dear Customer, We are truly overwhelmed and deeply grateful after reading your incredibly thoughtful and heartfelt review of our customer service team. Your elaborate, sincere words have brought immense encouragement to every member of our support staff, and we cannot express how much your high praise means to us all. It warms our hearts to hear that our service has stood out far beyond your expectations and successfully elevated your overall experience with our software. Thank you again for taking the time to share such detailed, positive feedback with us. It is customers like you who push us to keep improving and pursuing excellence in every aspect of our brand. If you encounter any technical issues or have any needs related to our products in the future, please do not hesitate to contact us anytime. We will be ready to assist you wholeheartedly at once. Wish you a pleasant day ahead! Best regards, Your iMobie Team

Dear Customer, We are truly sorry to hear you are disappointed with your experience using DroidKit, and we completely understand your frustration about losing all device data after unlocking the screen lock or bypassing FRP protection. We greatly appreciate you taking the time to share your honest feedback with us, and we would like to offer a thorough, clear explanation for your concerns. First, at this stage, there is no mature, stable technical solution available on the market that can remove or bypass these two security locks while fully preserving all original data on the phone. All mainstream Android repair tools, including free general phone reset tools you mentioned, follow the same core logic: the encrypted security partition has to be fully reset to lift the lock restrictions, which inevitably wipes all local data such as photos, messages, app files and personal documents stored on the device. This is a hard limitation brought by Android’s official security architecture, not a setting designed exclusively by our software. We have been continuously cooperating with our technical team to research better unlocking solutions. Second, we would like to illustrate the data loss reminders we have already arranged both on our official website and inside the DroidKit program. On our official product pages and step-by-step tutorial articles for Screen Lock Removal and FRP Bypass features, we clearly state that all data on the device will be permanently erased once the unlocking process starts. We also suggest users back up their data in advance if they can still access the phone normally. We fully recognize your feedback and will forward your valuable suggestion to our product and development team immediately. In future version updates, we plan to optimize the risk reminder design to make the data clearing risk much more eye-catching for every user. If you wish to apply for a refund, please provide your order number or reach out to us directly via [email protected] so we can process your request according to our refund policy promptly. If you have any other questions or technical demands, feel free to reply to this email anytime. Thank you again for your sincere feedback, which helps us continuously improve our product functions and user prompt experience. Best regards, Your iMobie Team

Dear Customer, We are truly sorry to hear about your frustrating situation with your three newly set-up devices and fully understand your disappointment that the software could not resolve your issue, leaving you feeling your purchase was a waste of money. To better analyze your specific case and check whether we can provide viable solutions for your locked devices, we need to confirm a few key details with you first. Could you kindly let us know whether your three devices are iOS or Android devices? Additionally, please clarify which product you purchased between DroidKit and AnyUnlock, as the two tools are designed for different operating systems and lock types with distinct functional limits. Furthermore, we would appreciate it if you could share the full details of your device setup issue. For example, what exact lock you are encountering on each device (FRP lock, iCloud activation lock, etc.), and what specific operations you have tried within our software already. If you have run the tool and generated log files during your attempts, please send those logs to our official support mailbox [email protected] along with your explanation. Our technical team will carefully review your logs and case details to assess all possible available fixes for you. If after our full inspection the problem cannot be resolved with our software’s existing functions and you wish to apply for a refund, you are welcome to submit your refund request. Simply provide your unique order number to us or send your refund inquiry directly to [email protected]. We will review your request in accordance with our official refund policy and process the refund accordingly. Again, we feel terrible that our product failed to meet your practical needs in this scenario. Please share the requested information at your earliest convenience, and we will follow up with you as quickly as possible to assist you. Thank you for your patience and understanding. Best regards, Your iMobie Team

Dear Customer, Thank you so much for taking the time to leave such a wonderful and detailed review of FocuSee! We are absolutely thrilled to hear that you love our screen recording tool and are glad it delivers a great experience for your content creation. It means a lot to us that you enjoy the stunning 3D effects and smooth zoom functions. Our team designed these dynamic visual features specifically to make your recordings more attractive and hold your audience’s attention better, and we’re happy to see they work well for you. We are also delighted that our AI noise cancellation feature meets your expectations. We truly appreciate your full 10/10 rating and kind words. Your positive feedback is the biggest motivation for our development team to keep upgrading FocuSee with more practical and creative features in the future. If you ever have any suggestions for new functions or encounter small issues while using the software later, feel free to reach out to us anytime. We’re always here to support you. Thank you again for your sincere recognition and support! Best regards, Your iMobie Team

Dear Customer, We are truly sorry to hear the product failed to perform as you expected, and we completely understand your dissatisfaction and disappointment. We sincerely wish to resolve this matter for you properly, either by troubleshooting the technical issues you encountered or processing your refund per our official rules. To accurately identify the root cause of the problem and provide targeted technical support, we will need some key information from you first. Could you please describe the full details of the issue you ran into? In addition, kindly let us know the exact software product you purchased. You may send the logs along with your detailed problem description to our dedicated support mailbox [email protected]. Our professional technical team will carefully analyze your materials and walk you through feasible solutions step by step. If after comprehensive troubleshooting the issue still cannot be fixed and you would like to apply for a refund, we are ready to handle your request. Please provide your complete order number for quick verification, or send your refund application directly to [email protected]. We will review your request in accordance with our official refund policy and complete the refund process for you if your case complies with the relevant terms. We deeply regret that our product did not meet your expectations and brought you an unpleasant experience. Please share the required information at your earliest convenience, and we will respond and assist you as soon as possible. Thank you for your patience and cooperation. Best regards, Your iMobie Team

Dear Customer, We are truly sorry to hear you encountered a frustrating stuck backup issue while using AnyUnlock to remove your Screen Time passcode. First, we want to clarify our official support response standard. Our customer support team promises to reply to all user inquiries within 24 hours after receiving your email or message, regardless of technical failure, refund consultation or operational guidance. If you sent us a message but got zero feedback, it may be caused by accidental spam filtering, incorrect email addresses, or temporary system message delays. We highly encourage you to resend your problem details and software log files to our dedicated support mailbox [email protected], and we guarantee our technicians will get back to you promptly within the promised response window. Next, we will explain the technical reason why the backup progress bar freezes at 100% when unlocking Screen Time passcode. To retrieve and remove the Screen Time passcode without wiping your phone’s personal data, AnyUnlock is required to create a complete encrypted backup of your iOS device first, which is a mandatory technical step set by Apple’s iOS security mechanism . When the progress bar hits 100%, it does not mean the backup task is fully finished. The software still needs extra time to encrypt, verify and parse the full backup data in the background, which will not be displayed on the progress bar. This stuck state at 100% often lasts from several minutes to over half an hour, depending on how much storage data (photos, videos, apps, local files) your iPhone stores. Besides large file volume, several other common factors will also trap the process at 100%: unstable USB connection, insufficient free storage space on your computer, antivirus software intercepting the backup data transmission, weak network connection to Apple’s server, or minor temporary glitches of the iOS device itself. We have prepared targeted troubleshooting tips for this stuck issue: 1. Keep the iPhone connected to the computer with an original Apple USB cable and leave AnyUnlock running for 30+ minutes without any operation. 2. Free up at storage space on your PC/Mac to hold the full device backup. 3. Temporarily turn off Windows Defender or third-party antivirus tools to avoid data interception. 4. Restart both your iPhone and AnyUnlock program, then repeat the Screen Time unlock workflow. If the above steps still cannot resolve the stuck backup problem, please send us the log files to [email protected]. Our professional technical team will analyze your logs and offer customized solutions to help you complete the Screen Time passcode removal successfully. If you no longer wish to continue troubleshooting and intend to apply for a refund, please provide your unique order number or submit your refund request directly to [email protected]. We will review your application in accordance with our official refund policy and process the refund for you if your situation meets the applicable terms. Please feel free to reach out to us with your device information, log files or order number at your earliest convenience, and we will handle your case with top priority. Thank you for your patience and understanding. Best regards, Your iMobie Team

Dear Customer, Thank you very much for your kind comment and recognition of our product! We are thrilled that our software meets your needs and delivers a satisfying experience. Your positive feedback is a huge motivation for our team to keep improving our features and service continuously. Thanks again for your support! Best regards, Your iMobie Team

Dear Customer, Thank you for reaching out to us regarding your iPad unlock issue. We sincerely regret that you were unable to successfully unlock your device. At present, some functions within AnyUnlock are not yet compatible with iOS 26.5. For instance, the iCloud Activation Lock Bypass feature only supports up to iOS 26.1. Our development team is working diligently to expand compatibility with newer iOS versions and will keep optimizing the software continuously. Could you please let us know exactly which feature you attempted to use on your iPad? If the software cannot fulfill your requirements under the current compatibility limits, we will process your refund in accordance with our official refund policy. We appreciate your patience and understanding. Best regards, Your iMobie Team

Dear Customer, Thank you so much for your kind message! We greatly appreciate you taking the time to share this positive feedback with us. It means a great deal to our entire team to know everything is working well and that you are happy with our product and service. Your satisfaction is our top priority, and messages like this motivate us to keep refining our software, improving our features, and maintaining high-quality customer support for all users. Thank you again for your trust and support. We hope our product continues to work perfectly for you! Best regards, Your iMobie Team

Dear Customer, Thank you so much for your fantastic review and kind words about FocuSee! We are delighted to hear that a friend recommended our tool to you, and that it has become such a helpful solution for your product demo creation. It warms our whole team to know that FocuSee is giving your content such a wonderful boost and making your product demos stand out. We work hard every day to build a smooth, reliable tool that helps creators make clean, professional demo videos easily, so it is incredibly rewarding to see it making a real difference to your content quality. Word-of-mouth recommendations like this mean more to us than we can say, and we truly appreciate you sharing your positive experience. If you ever want to learn more about advanced features, need guidance to refine your demo workflow, or have any suggestions to help us improve FocuSee further, please feel free to contact our support team anytime. We are always happy to help and listen to user ideas. We hope FocuSee continues to elevate all your future product demos and content creation work! Thank you again for your trust and support. Best regards, Your iMobie Team

Dear Customer, We are absolutely overjoyed to receive such a warm and detailed positive review from you, and we truly appreciate you taking the time to share your entire experience with AnyFix and our customer service team. We can only imagine how stressful and worrying it must have been when you got your new iPhone only to face two frustrating troubles at once: a corrupted iCloud backup and a forgotten device passcode. Losing access to your important data and being locked out of your phone is undoubtedly a nightmare, and we are incredibly relieved that AnyFix managed to resolve your iCloud issue smoothly in less than 30 minutes. Our development team spends countless hours refining the tool’s operation flow to make it simple and accessible for all users, even those without professional tech knowledge, so it means the world to us that you found the software intuitive and effective. We are especially proud that our customer support left a deep good impression on you. We always believe reliable after-sales service is just as vital as a functional product. That is why we make it our standard practice to send follow-up check-in emails after assisting users, to double-check whether their devices stay in normal condition and address any new concerns they might have later. It warms our hearts to know this small thoughtful gesture stood out to you. It also means a great deal to hear that we could deliver the effective help you failed to receive from official Apple support during your emergency. Our core mission has always been to offer practical, user-centric solutions for all kinds of iOS system and backup errors that trouble iPhone and iPad users. Knowing we stepped in and solved your critical issue when you needed help most is the biggest motivation for our whole team to keep improving our products and support services. Your perfect 10/10 rating and kind words about becoming a lifelong customer are the best recognition we could ever ask for. Every piece of positive feedback like yours inspires our engineers to keep upgrading AnyFix’s repair functions and our support team to maintain patient, proactive service for every user. If you ever run into any other iOS-related troubles, please do not hesitate to reach out to us anytime. We will be ready to offer fast, dedicated assistance once again. Thank you again for your trust, wonderful feedback and long-term support of iMobie. We wish you seamless and trouble-free use of your iPhone from now on! Best regards, Your iMobie Team

Dear Customer, Thank you very much for sharing your feedback with us, and we sincerely apologize for the frustrating experience you have had with our data recovery software and the recurring billing issue. We fully understand how upsetting it is when important data cannot be restored to your phone as expected, as well as the inconvenience caused by unexpected monthly charges. We take both matters very seriously and would like to provide a detailed explanation and resolution below. Regarding the data recovery issue: Our data recovery tools such as PhoneRescue and DroidKit work by scanning for residual data that has not yet been overwritten on your device storage. If certain data cannot be fully recovered, the primary underlying reason is that the original data has already been overwritten by new system files, app updates, photos or other new content saved on the phone, which permanently erases the original data structure and makes full restoration impossible. When partial scanned data still fails to be directly restored back to your device, there are two additional common factors: insufficient free storage space on your target phone to receive the recovered files, or specific data formats/types that do not support direct restoration back to the mobile device (these files may still be saved to a computer instead). Our software can only successfully restore data that still exists intact and unoverwritten in the storage, which is why some files may be detected but not directly imported back to the phone. Regarding the monthly membership subscription billing: Our monthly subscription plan is a recurring auto-renewal membership. The auto-renewal terms are clearly stated on our official purchase page. The monthly charge will automatically continue unless the recurring subscription is manually cancelled before the renewal date, in accordance with standard subscription practices. We deeply regret if this auto-renewal information was not noticed clearly and caused unexpected repeated charges to your card. To resolve this promptly: Please send your full order information (including order ID, purchase email, transaction date and amount) to our official support email [email protected], so we can verify your subscription and transaction details right away. If you wish to cancel the recurring subscription and apply for a refund, we will process your request per our official refund policy accordingly. Our team can also guide you through the steps to turn off future auto-renewal charges to prevent further unexpected billing. We can also collect relevant logs if you wish us to further check the data restore failure situation. Again, we are truly sorry for all the trouble this has caused you, and we will respond to your message quickly once we receive your order details. Thank you for your patience and understanding. Best regards, Your iMobie Team

Dear Customer, We are truly sorry and deeply apologetic for the terrible, frustrating experience you have had with our software and our customer service process. We fully understand your extreme disappointment and anger after spending your precious time, effort and money on our product only to find it did not work as expected. We would like to provide you with a clear, detailed and honest explanation of the relevant system mechanism and our official service and refund policies, so we can resolve your issue properly and eliminate your misunderstandings and doubts. First of all, we would like to explain the core reason for the repetitive identical emails you received from our support team. Our customer service system adopts an automated ticket follow-up mechanism to ensure that every user’s problem will not be neglected or missed. When our support team sends you a reply email with solutions, verification requirements or handling instructions, our system will automatically mark the ticket as pending user response. If our system does not receive any effective reply or follow-up information from the user within a certain period of time, it will automatically send standard follow-up reminder emails periodically to confirm whether your problem has been solved or if you still need further assistance from our team. These repeated identical emails are purely automatic system reminders instead of manual replies from our customer service staff. It is never our intention to ignore your feedback, repeat meaningless replies, or pretend that we have never received your messages. We will actively optimize our ticket follow-up system to avoid such confusing and disturbing repeated emails for users in the future. Secondly, we would like to clarify our consistent service and refund principles to eliminate your concerns. It has always been our core service tenet that if our technical team fails to effectively solve users’ product problems after professional verification and repeated assistance, we will strictly abide by our official refund policy and properly handle users’ refund applications in accordance with formal procedures. We never refuse legitimate refund requests or perfunctorily handle users’ reasonable demands. Our team has no intention of delaying your problem handling or evading our service responsibilities. To help us immediately locate your exclusive service ticket, check your problem processing progress, verify your relevant information records, and manually intervene to solve your software and refund problem for you as soon as possible, please kindly provide us with your official service ticket number corresponding to this issue. Once we receive your ticket number, our senior customer service and technical team will prioritize your case, we will provide you with a one-to-one manual targeted reply and solution, and strictly implement our service and refund policies based on the actual situation of your case to ensure your legitimate rights and interests are fully guaranteed. We completely understand why you feel disappointed and distrustful of our software and service, and we respect all your genuine feedback. We never intend to deceive any user, and we have always been committed to providing reliable products and responsible after-sales service for every customer. We sincerely hope to have the opportunity to remedy your bad experience, verify and solve your problem efficiently, and restore your trust in our brand. Best regards, Your iMobie Team