Italojewelry

We’re sorry to hear your experience didn’t meet expectations. For transparency, the estimated processing time is shown on each product page once a size is selected. In-stock items are typically shipped within 24 hours, while popular or made-to-order pieces generally require 8–15 business days for preparation. We recommend checking the listed timeframe before placing an order and selecting items marked for 24-hour dispatch if faster delivery is needed. We also offer free shipping, as well as express shipping options, with delivery typically taking 3–6 business days after dispatch. We appreciate your kind words about our packaging and are sorry the rings did not meet your expectations. We also offer a 60-day return and exchange policy to ensure customers can shop with confidence. Feedback like yours is truly appreciated as we continue improving.

Thank you for your order and feedback. Most in-stock items ship within 24 hours, while some high-demand styles may require additional processing time before shipment. The estimated processing timeframe for each item can be viewed on the product page after selecting the size option. We have also contacted our factory to help expedite your order. Once it ships, a shipping confirmation email with tracking information will be sent automatically. We truly appreciate your support.

We’re sorry to hear the delivery time did not meet your expectations. After reviewing the order, we can confirm it was placed on May 6 and shipped the same day. The free standard shipping option selected at checkout typically takes 8–13 business days for delivery. For customers who need faster delivery, we also offer expedited shipping at checkout, which generally arrives within 3–6 business days. We appreciate your feedback and will continue improving the clarity of our shipping information and delivery expectations.