Italojewelry

We’re sorry for the inconvenience. In this case, since the order was placed directly via “Buy Now,” the discount code couldn’t be applied at checkout. No worries. We will refund the price difference back to your original payment method. For future orders, you can apply any discount code before completing checkout when selecting items.

We’re truly sorry for the frustration and inconvenience this has caused. After reviewing your order, the full refund was successfully processed in January, and a refund confirmation was also sent to your email at that time. We understand you may not have seen the message, so we kindly suggest checking your spam or junk folder as well. If you still can’t locate it, please feel free to provide the email address used for the order, and we will resend the refund confirmation and verify all details for you immediately. We’re here to make sure everything is fully resolved for you.