Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, fresh taste, and wonderful variety of the teas, noting the stunning packaging and thoughtful sample extras included in every order. Reviewers also deeply appreciate the remarkably fast delivery service, responsive communication, and overall smoothness of the entire purchasing process from start to finish.
However, some people mentioned that international shipments could sometimes take a bit longer to arrive due to transit times or customs processing. A few consumers also noted occasional delivery setbacks, such as minor packaging damage or isolated missing items upon receiving their packages.
I appreciate the taste and the health benefits of LongJing. You folks have provided me that opportunity. As long as you provide me exceptional tasting LongJing you will have a satisfied customer. Personally, I enjoy a tea with exceptional flavors, a tea that is firm and robust without being harsh and overbearing. It should be rich in taste and health benefits. And so it is that am enjoying your LongJing.
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel when there haven’t been recent tracking updates.
After looking into your order, we’ve confirmed with our logistics partner that your package is currently undergoing customs inspection in the destination country. During this stage, tracking updates may be temporarily paused, which can understandably cause concern.
That said, we fully understand that waiting without clear updates can be worrying. Our team has already reached out to you directly with more detailed information, including tracking links, and we are also continuing to closely follow the shipment progress on our side.
If the wait becomes inconvenient, we would be more than happy to arrange a replacement shipment to help ensure you receive your order as soon as possible.
We truly appreciate your patience and understanding, and we remain committed to providing a better experience. Please feel free to reach out to us anytime — we’re always here to help.
This is the most flavorful tea I have ever had. We have tried the White Tea, Jasmine Green, and the Oolong. All are the best we have ever had. Highly recommend this tea company and will only buy from them until we find something better (which I don’t think is going to happen at these prices). And how could tea get even more flavorful?!
Hello,
We’re truly sorry to hear our tea didn’t meet your expectations, and we appreciate you taking the time to share your honest feedback.
We truly understand how disappointing this must be for you, and your happiness is always our greatest concern. We’ve already reached out by email to listen and help resolve this for you, and we sincerely hope you’ll give us the opportunity to make things better.
Unique Teas, Great Customer Service, Reasonable Prices
Excellent teas, great customer service, and reasonable prices. There are regular sales, so you can always get something new and interesting for a good price. They send samples with every order. If you have a question or an issue, they are quick to answer or resolve it. I have found teas on their site I haven't found anywhere else. Their rewards program is also great, which is a nice incentive for regular customers.
Beautiful, high quality teas! I can tell that great care is taken with every step of preparation. Leaves are whole and lovely, and each one has its own distinct, wonderful flavor.
Great prices. But the re charging tea measure doesn't recharge. Upset about that.
Iteaworld 回复2026-02-03
Hello,
We’re very sorry to hear that the charging function of your Digital Tea Scale didn’t work properly. We have contacted you via email to understand the situation and try to provide a solution.
Thank you for your support and love for our tea — we hope you enjoy your tea experience!
Wonderful high quality teas and story biography of every tea
Wonderful high quality teas and I am amazed and so inspired of the packaging, the box, every tea that has a biography card with all the information, origin, characteristics, how to prepare, map with origins. Pure delight to open tea , taste and to know all the story behind, very beautifully made from tea to the packaging!!