Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, fresh taste, and wonderful variety of the teas, noting the stunning packaging and thoughtful sample extras included in every order. Reviewers also deeply appreciate the remarkably fast delivery service, responsive communication, and overall smoothness of the entire purchasing process from start to finish.
However, some people mentioned that international shipments could sometimes take a bit longer to arrive due to transit times or customs processing. A few consumers also noted occasional delivery setbacks, such as minor packaging damage or isolated missing items upon receiving their packages.
I ordered on 12/7/2025. Now is 1/16/26. Never get my package. The tracking information stops on 1/4/26. Company didn’t reply my email after I sent the follow up email. I suggest avoid buying from this company.
Iteaworld 回复2026-01-20
Hello,
We’re truly sorry for the delay and for the frustration this has caused you.
Your order did experience an extended customs inspection, which delayed the shipment by around 15 days. After customs clearance was completed, the tracking information unfortunately stopped updating, and we have already reached out to you to offer solutions, including a replacement or a refund.
We also sincerely apologize that your email was not replied to in time. This was due to limited support coverage over the weekend, and we will be improving our weekend customer service.
We completely understand your disappointment and are very sorry for the inconvenience. If you’re open to it, we would still like the chance to resolve this properly for you.
Thank you for sharing your experience — your feedback helps us do better.
100% is fake Chinese tea
Cause I’m Chinese , I am curious where they can found some things like that, never tasted like that, tasty bad,don’t buy!
Iteaworld 回复2026-01-14
We’re very sorry that this order did not meet your expectations.
All of our teas are sourced from China, with clearly identifiable origins and production years. Each tea is carefully selected to ensure authenticity and quality. For some aged teas, detailed information about the individual tea maker may not be available, which is standard in the industry.
According to our refund policy, customers who are not satisfied with their tea are eligible for a refund, and your refund has already been processed.
We truly appreciate your feedback, as it helps us continue improving both our tea selection and our service.
I've purchased a few times (from Canada), from Iteaworld. Shipping has always been fast and the quality great! They include little extras with every order, allowing you to try new teas. I like how they include instructions on how to properly brew, preventing that bitter taste that all grocery store teas offer. I will continue to shop from them!
I purchased the 10 tea Floral Tea pack. It arrived beautifully packaged, with some tea bags and little information cards about each tea - how to brew them (hot and cold); how it was made, who was behind the preparation etc. everything was very thoughtfully done and really first class. I felt like I was drinking a cup of amazing history each time a drank a cup of tea. I am very happy with my purchase and that I was able to try samples from so many splendid tasting and smelling teas. Just wonderful. Thank you very much.
Quality product, my purchase included a two small sample gifts which were very nice! My shipment was a lengthy international package, despite the distance, it came in an appropriate amount of time. I am very happy with my experience. I will probably purchase more in the future!
Their teas are truly some of the best I’ve had, especially the Jasmine Green Tea samplers. The customer service has been above and beyond and I love getting free samples with each order. They have so many teas to try and enjoy.
detailed description on the tea.
tracking information for package.
packaging is high quality and in english
detailed information on the tea also printed on package.
I ordered the Chinese cold brew collection and the Chinese green tea sampler from iTeaworld. The cold brew collection has several packets of four different flavors of loose tea with instructions for cold or hot brewing. The tea smells wonderful in the packet, and the cold brew turns out light and refreshing. The green tea sampler has four large packs of loose tea, which brew lovely cups. All of the teas I’ve tried so far are smooth with no bitterness or strong aftertaste. As a bonus, iTeaworld’s customer service is exemplary. I definitely plan to order more tea from them.
My first order with iteaworld I tried the jasmine liu bao and shiya herbal. The liu bao was decent in my opinion, the jasmine could be stronger but for the price it is still very solid. The shiya was delicious and provided a great caffeine free alternative to green tea which is exactly what I was looking for.
My second experience was a gift of the northern fujian oolong collection, which I was very impressed by. All 6 teas it came with were very delicious, and the set also included a detailed booklet about the history, origin, and process of each of the teas. The informational material they include about their teas are one of the best things about this company, especially for newer tea drinkers. I will definitely be ordering again!
I had an easy and comfortable purchase experience.
The pages gave detailed information, the package arrived on time with excellent packing and additional information materials.
The seller is easy to communicate with and they respond quickly too.
I have tried just three products from iTeaworld, but so far I've never had a bad experience. As a newbie to tea, their curated package design helps me to discover new things about the tea I'm having. They are really quick to respond to any questions. Also they have both Instagram and a Discord server, where they post bite sized knowledge about tea, very useful.
I drank iteaworld's oolong tea series, flower tea series and also the Liubao dark tea series, it's really comprehensive, for beginners, it's really sweet to be able to taste the same kind of tea from different production areas and different crafts at one time. The packaging is environmentally friendly from the inside out and I really like it.
Tryvanera
Icarsoft Us
Zoey London
VIVID-SCIENTIFIC
Airthereal
Bariano
FishingBooker
Esdorado.com