Iteaworld

Thank you so much for your kind review! We’re sorry that one of the items was missing from your original package, and we truly appreciate you reaching out to let us know. We’re glad we could get the missing item sent out to you, and we’re happy to hear you’re enjoying the quality of our tea. Thank you again for your understanding and support! 🍵

Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the tea. 🍵 We also appreciate your feedback on the delivery time. Currently, our orders are shipped from China via international logistics, but we’re preparing a local warehouse in the U.S. to enable faster domestic shipping in the future. Thank you again for your support! ❤️

Dear Customer, We are sorry for the delay and any frustration this caused! Please note that all our order processing and shipping times are calculated based on Beijing Time. Your order was placed over the weekend while our warehouse was resting, and it was shipped out on the next working day, Monday, June 29. During transit, customs inspection also added about 8 days to the timeline. The latest tracking shows your package has been successfully delivered. You can check the details here: https://www.17track.net/en Could you please confirm if you've received it? If you need any further assistance, feel free to reach out to our support team at: [email protected]

Dear Customer, Thank you so much for your lovely feedback! We are thrilled to hear that you love your new tea pet. We also sincerely apologize for the longer transit time. Your package experienced a 7-day wait for a flight after arriving at the port, and another 7-day delay during the final delivery stage after clearing customs. We truly appreciate your patience and understanding regarding the shipping delay. Tracking Website: https://www.17track.net/en If you ever need any assistance in the future, please feel free to reach out to our support team at [email protected]. Enjoy your new bunny!

Dear Customer, Thank you so much for your kind words about our tea and its taste! We are truly sorry that the outer shipping box arrived torn and crushed. Every order leaves us in brand-new condition, but the long international journey can sometimes be very rough on the external packaging. We are so relieved to hear that our interior protection did its job and your tea remained perfectly intact. We highly value your feedback and will use it to further improve and ensure our packaging is as secure as possible for future shipments. Thank you for your wonderful understanding, and we hope you thoroughly enjoy your tea!