Hi Chef,
Thank you for the detailed feedback, and congratulations on your second spoon! We're glad you're enjoying the balance and craftsmanship, but we're sorry to hear about the sharp edge on the handles — that's not the experience we want you to have.
We understand our customer service team has already been in touch and offered a replacement or refund, with no need to send the spoons back. We hope that helps, and please don't hesitate to reach out again if there's anything else we can do.
Thanks for taking the time to share this feedback — it genuinely helps us improve.
J
Jay Kaye美国 · 写过 4 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
我爱我的酱勺
我喜欢我的酱勺。很好的平衡。比用娜娜的旧银盘好多了！早就应该进入21世纪了。
JB Prince Company 回复2026-08-04
Hi Chef! Nana's silver plate never stood a chance! So glad the saucing spoon has found a happy home in your kitchen — the balance really is a game-changer once you've used it. Thank you for the great review!
c
customer美国 · 写过 10 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
很棒的产品
来得快而且状态很好。轻松购买。会再次使用！
JB Prince Company 回复2026-08-03
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
M
MH美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·
★★★★★
优秀的厨师工具和产品
优质的产品，快速的运输，非常适合购物。 谢谢你！
JB Prince Company 回复2026-07-31
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Hi Chef! Thank you for such a thoughtful review. We're so happy to hear the spoons arrived beautifully and in perfect shape. Your idea about individual plastic wrap is a great one, and it's the kind of detail we love hearing from customers. We'll pass this along to our packaging team as we continue to refine the unboxing experience. Thanks so much for choosing us!
Hi Chef! We do apologize if there was any inconvenience, however I did reach out to customer service to confirm communication. They replied to both emails provided when you initially reached out same day. As of earlier today 7/27, Customer service has once again reached out with the RMA order as requested. Please ensure you receive this RMA sent to [email protected]. If this is still missing, please check your junk / spam box.
Thank you.
C
Chris美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-13 ·
★★★★★
快速交货和优质商品。
JB Prince Company 回复2026-07-22
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
H
Howard L Hanson美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-07 ·
★★★★★
精选专业工具...
为专业厨房提供精选的专业工具，并实现从订单到运输到交货的快速周转。
JB Prince Company 回复2026-07-22
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Thank you so much for sharing this, Chef! We're sorry to hear UPS dropped the ball on your delivery, but we're glad Alec, our customer service team member could jump in and get a replacement out to you quickly. Making sure you actually receive what you ordered — regardless of what happens along the way — is exactly what we aim for. We appreciate your patience through the mix-up and your trust in us to make it right. Thanks for being a JB Prince customer!
