Jeulia Jewelry

Dear Customer, we sincerely apologize for the shipping delay and the frustration it has caused, especially for such an important occasion. We completely understand your disappointment and have already processed a full refund of €226 to your original payment method. Please allow a few business days for the funds to appear in your account. We deeply regret that we could not meet your expectations this time.

Dear Customer, we sincerely apologize for the confusion and the delay in our communication. We completely understand your frustration regarding the processing time and the lack of response to your emails. Please note that because you upgraded your stone to Moissanite, the custom production time required is 7–14 business days, which is why the order is still in the processing stage. Regarding the customs charges, since you opted not to purchase customs insurance, we can ship your order via standard shipping to avoid any additional fees or issues. We have already reached out to you via email to discuss this solution and ensure your order is handled smoothly. Please check your inbox so we can finalize the shipping arrangements for you as quickly as possible.

Dear Customer, we sincerely apologize for the frustration you experienced. We want to clarify that the full refund has already been fully processed and completed on our end. Our previous offer to reship the ring was simply an additional option to help, and was never a condition for your refund. We are sorry we couldn't provide a better experience this time.